Guys, Please be careful when withdrawing money. BigPay Settled my withdraw transaction which Bank already rejected the transaction due insufficient fund.
Trying to contact CS since that happen.
CS chat in app is useless. All the issues they will ask customer go ask merchant, go ask bank, and submit dispute form.
During the chat in app. CS ask me submit dispute form and walk in to the bank.
I went to CIMB and bring the rejected receipt and bank staff told that I need to contact bigpay and ask them to report this issues.
BigPay ask me go ask Bank, Bank ask me go ask BigPay
End up I directly call the phone number behind the BP card. 1 of the staff pick up and said will try he best to solve my issues by these 2 days. Hope he tomorrow can resolve my issues. 3K Stuck there due BigPay system faulty.
1st Transaction 3000 ( 10Aug )- Reject Due Insufficient Fund ( I believe ATM Not enough money cuze I got 9k inside during withdraw )
2nd Transaction 3000 ( 10Aug) - Reject Due Un-success Authorise
3rd Transaction 3000 (13 Aug ) - Automatically appear and status reversed.
I believe bank already response bank to Bigpay reverse that transaction. But somehow BigPay System issues created another new transaction with status reversed and my previous status become settle.
Somehow why the settled transaction will charge me RM 3000 instead of RM 3006 ( Suppose got RM 6 ringgit withdrawal fee )
I won't accept they ask me submit dispute form because this is BigPay Internal Issues.
Anybody facing this issues before?





Search my post. Happened to me before, 3 times. You have to send in dispute form, wait roughly 2-3 months for them to investigate before they credit the money back. Sucks but that's the risk of doing loading/withdrawing.