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> ASTRO GO not working in my CPU nor laptop, Since long long time ago....

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vignaroli
post Oct 1 2019, 05:14 PM

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QUOTE(deasha @ Oct 1 2019, 03:55 PM)
Stumble upon this post when i'm trying to find solution to my astro go.

I thought that it only happened to me. Problem after SEE ALL button. If you scroll till end of side navigation bar, you still can watch the episode.

Subtitle also problem.. Sometimes like chipsmore. Then astro go dont have scroll bar, a problem for me because i dont use mouse on my laptop. Lucky that i have a touch screen laptop, i can just slide down. But its annoying to do so.

I've contacted their customer support and provide a very detailed info about this. Only got generic apologized reply from them and they said this issue will resolve in the new update, which i dont know when.
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adding a mouse would be easiest solution i guess
amirul hafizz
post Oct 2 2019, 09:36 AM

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QUOTE(sendo7 @ Jun 4 2018, 10:43 PM)
user posted image

I'm really tired that my Astro Go always not working on my CPU, it says my CPU is not a registered device please switch out other devices etc, but my CPU was working fine in early days until some day it didn't work.

After 6 months, there I bought a new laptop in 2018, and I try to watch Astro Go from my laptop, it works! But somehow after few days my Astro Go is not working again, the same issue again!! I'm really tired of it! I asked ASTRO for thousand times and yet they still give me the same answer which cannot resolve my issue, I paid RM10 every month for ASTRO GO service but it seems wasted!!! REALLY DISAPPOINTED to ASTRO GO!

p/s: it works fine on ipad and iphone ONLY. BUT CPU AND LAPTOP NO!

Anyone having same issue with me please share with me thanks
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u need go setting at astro go, click device management and removed all device. and than restart ur astro go. u can watch at ur browser.
AVFAN
post Oct 2 2019, 10:26 AM

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now is the best time to test/enjoy everything astro:

QUOTE
In appreciation to Malaysians for their votes, we are offering complimentary viewing of all shows* on Astro and Astro Go from 29 September to 13 October 2019. And 10% off everything you see on GO Shop TV from 4 to 6 October 2019.
https://forum.lowyat.net/index.php?act=Post...9&qpid=94120858

deasha
post Oct 2 2019, 03:33 PM

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QUOTE(vignaroli @ Oct 1 2019, 05:14 PM)
adding a mouse would be easiest solution i guess
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Yeah i know.. But mouse only a minor problem.


potatocam
post Oct 15 2019, 10:20 AM

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Does subtitles on Astro Go (via web browser) not working? hmm.gif
I been watching programs via Firefox, seems switching around the subtitles is not showing anything.

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deasha
post Oct 15 2019, 05:10 PM

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QUOTE(potatocam @ Oct 15 2019, 10:20 AM)
Does subtitles on Astro Go (via web browser) not working?  hmm.gif
I been watching programs via Firefox, seems switching around the subtitles is not showing anything.

user posted image
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Happened to me too about a month ago
yvliew
post Oct 15 2019, 07:08 PM

I'm not really good at this..
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Anyone having this problem? Since today cannot play

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AVFAN
post Oct 16 2019, 10:19 AM

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QUOTE(yvliew @ Oct 15 2019, 07:08 PM)
Anyone having this problem? Since today cannot play
it's good.

restart yr pc.

SzeMeng76
post Oct 16 2019, 02:45 PM

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QUOTE(potatocam @ Oct 15 2019, 10:20 AM)
Does subtitles on Astro Go (via web browser) not working?  hmm.gif
I been watching programs via Firefox, seems switching around the subtitles is not showing anything.

user posted image
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Same goes to me im using Chrome.

Edited, get reply from Astro GO fb : Hi. At this moment, Astro GO web does not support subtitles. We will be introducing this feature soon, so please stay tuned. In the meantime, subtitles are available on the Android and iOS mobile applications. ^Aida

This post has been edited by SzeMeng76: Oct 16 2019, 06:45 PM
potatocam
post Oct 18 2019, 12:42 PM

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QUOTE(SzeMeng76 @ Oct 16 2019, 02:45 PM)
Same goes to me im using Chrome.

Edited, get reply from Astro GO fb : Hi. At this moment, Astro GO web does not support subtitles. We will be introducing this feature soon, so please stay tuned. In the meantime, subtitles are available on the Android and iOS mobile applications. ^Aida
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Seems the subtitles is working now on web browser (mine in this case, Firefox). You may check on your browsers ...

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SzeMeng76
post Oct 18 2019, 10:47 PM

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QUOTE(potatocam @ Oct 18 2019, 12:42 PM)
Seems the subtitles is working now on web browser (mine in this case, Firefox). You may check on your browsers ...

user posted image
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Still not working on Chrome.

Edited : looks like some channel have it, some channel still dont have sweat.gif
and found out the subtitle not live with the sound, maybe still bug.
Last edited after testing quite many channels : ya some subtitle is normal, but some a bit delay. But better than no, at least have some improvement biggrin.gif

This post has been edited by SzeMeng76: Oct 18 2019, 10:53 PM
Matchy
post Oct 19 2019, 10:43 PM

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If I stream on laptop, can I connect to my TV and play? I know mobile app cant cast it to TV.
AVFAN
post Oct 20 2019, 11:13 AM

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QUOTE(Matchy @ Oct 19 2019, 10:43 PM)
If I stream on laptop, can I connect to my TV and play? I know mobile app cant cast it to TV.
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dun think u can.

it detects HDMI connection to tv, blocks it.

however, if yr tv has chromecast, u can use laptop chrome to cast to TV.
Matchy
post Oct 20 2019, 07:15 PM

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QUOTE(AVFAN @ Oct 20 2019, 11:13 AM)
dun think u can.

it detects HDMI connection to tv, blocks it.

however, if yr tv has chromecast, u can use laptop chrome to cast to TV.
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Confirm can chromecast? I can't cast my phone screen though via Miracast.
AVFAN
post Oct 20 2019, 09:23 PM

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QUOTE(Matchy @ Oct 20 2019, 07:15 PM)
Confirm can chromecast? I can't cast my phone screen though via Miracast.
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works fine on my windows 10 chrome browser, cast to tv with built in chromecast.
deasha
post Oct 21 2019, 04:02 PM

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QUOTE(Matchy @ Oct 19 2019, 10:43 PM)
If I stream on laptop, can I connect to my TV and play? I know mobile app cant cast it to TV.
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So far it works for me. Laptop > HDMI > TV.

But I've stopped watching astro go since it have problem with web browser. Also got reply from astro go customer service , they recommend me just to watch using apps and just wait for next update. dry.gif dry.gif Really not helping

This post has been edited by deasha: Oct 21 2019, 04:05 PM

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