Hi sifus here, can I know after you all enroll for the beta, how to update the PVR to the latest beta? Because I enrolled yesterday already, and also received email about the enrollment, and in the email it stated to let my PVR for minimum 4hours standby time, I did that, but after almost 12hours already, still cannot see any update  :confused:

Anyone can help?

Finally a modern UI of Astro. This is current trend of TV UI.

The sign up page not working.

tried to signup for beta v1.2, but it go straight to feeback page. does it mean that im not eligible?

yes. but never mind, can wait for next Oct  to upgrade

damn u astro

if I upgrade to ultra box, my rm25 rebate will be cancelled

fek!

I got a confirmation from Astro about the "quiet/silent" changes in Super Pack 3 pricing.

All Super Packs and Super Pack Plus does not bind with any contracts. Only Starter Pack and Value Pack has 6 months contract.
If you sign up as new Astro customer, or change to new Astro box (like Ultra Box), then the 24 months contract you would get, is actually the contract for the Astro box and/or Astro account itself, not the package that you've chosen.
Anyhow, it's better that you clarify with Astro on what type of contract agreement you're getting from Astro.
You won't be getting any contracts upon subscribing to any Super Pack and Super Pack Plus. Sorry for the wrong info previously.

The difference between the older Super Pack 3 (RM172.80) and latest Super Pack 3 (RM154.80)
Same package but different price? Yes, it is confusing.

Before you continue reading...
As of time of writing (6 May 2020), Movement Control Order (MCO) is still being enforced.
As long your subscription has Sports pack (which all Super Packs has that), you'd get to enjoy complimentary viewing on ALL channels (aka Super Pack Plus 4) until at least 12 May 2020. Who knows it would extend again...
Because you can literally watch ALL channels now, you won't feel the difference in what channels that you can still watch when the complimentary viewing on all channels ends at a later date.

Reminder:
All Super Packs comes with HD-PVR service, Family, Sports, Movies, Korean and Baby TV as well as any 3 mini packages of your choice.
For Super Pack 3, it also comes with New Emperor and Dynasty pack.
Study this table below to know what are the changes occurred in detail on Super Pack 3 and Super Pack Plus 3 since 5 April 2020.

	When you're on Super Pack 3 before 5 Apr 2020	Existing Super Pack 3 customers from 5 Apr 2020	Whoever just subscribe to Super Pack 3 from 5 Apr 2020	Super Pack Plus 3 from 5 Apr 2020
Price excl. 6% SST	RM163/month	RM163/month (unchanged)	RM146/month (revised)	RM178/month
ABO Tayangan Hebat (115)	No	No	Yes	Yes
ABO Thangathirai HD (241)	No	No	Yes	Yes
Astro BollyOne HD (251)	No	No	Yes	Yes
Star Chinese Channel (315)	No	Yes	Yes	Yes
WWE Network (821)	No	No	No	Yes
Golf Channel (822)	No	Yes	No	Yes
RugbyPass TV (823)	No	No	No	Yes
Astro Cricket (824)	No	Yes	No	Yes
Total cloud recording storage	200 hours (default)	200 + 200 = 400 hours	200 hours	200 + 200 = 400 hours

- Star Chinese Channel (ch315)?

Previously this is included in Super Pack Plus 3, or you'll need to pay extra RM5/month to watch this.
Now, this channel is now "automatically" included as long you're on Super Pack 3 (regardless old or new).

----------

Eh, I'm already an existing Super Pack 3 customer before this, and I'm still paying RM163 (RM172.80 incl. tax) instead of RM146 (RM154.80 incl. tax)! How?
Don't cry.
If this sentence makes you a little happier: "Astro treat you like VIP" because you're getting something "extra" without additional charges.
Meanwhile, those who subscribe to Super Pack 3 after 5th April 2020 that enjoy RM146 rate won't be getting, which are:
- Golf Channel (ch822)
- Astro Cricket (ch824)

- Total of 400 hours of cloud recording storage
On top of the free 200 hours of cloud recording storage that every Astro customers has, you'll get another 200 hours of cloud recording storage for your Ultra Box / Astro Go, which makes a total of 400 hours.

Hmm, if the show you want to watch is already available on Astro Go or On Demand, just watch and stream it from there.
Not necessary have to solely rely/depend on cloud recording to do the job, which it can takes up your cloud recording storage.
Unless, if that programme isn't available in Astro Go or On Demand library, then the cloud recording would be useful in this situation.

Anyway, if you don't use Ultra Box or cloud recording feature on Astro Go, then this "additional 200 hours of cloud recording storage" is useless to you.

...Mmm, that's all?
Yes, that's all. What else you want? "Automatic" bill rebate? The answer is no. 🤣

Erm, hello~ I'm an existing Super Pack 1, or 2 or 4 customer...
No. Don't get excited. You won't be getting any of these.

----------

As long from 5 April 2020 onwards, whoever just subscribe to Super Pack 3, will only get the revised RM146/month rate
The previous Super Pack 3 with the price tag of RM172.80/month has officially dead, and no more.

From business perspective, Astro want its existing RM163 (RM172.80/month incl. tax) customers to continue paying as it is, but "don't mind much" giving you some additional premium sports channels, that you might not watch.
And also, total 400 hours of cloud recording? Do you think you would use until that much? If yes, then good for you then.
And I doubt that Astro will purposely go and inform those who still paying RM172.80/month to migrate to the newer Super Pack 3 that costs RM146.
That will hurt their profit/revenue for sure. For those who don't "catch up" with news/info/updates about Astro like these, and aren't aware of this, then too bad for you la. 

Golf Channel? Astro Cricket? +200 hrs cloud rec? Can I say no? 
If you're an existing Super Pack 3 customer that been paying RM172.80/month, and you want to enjoy the newer RM146 (RM154.80/month incl. tax) rate,
you'll have to manually contact Astro customer service (03-95433838).
No need to wonder "when can I start to do that?", you can actually do it right now at this instant as long within their hotline operating hours.
But then as usual la, because it is considered as "downgrade" (cuz your total bill amount become lesser), so a one-time RM10.60 switching fee will be charged, and package change will take into effect on your next bill.
Yeah, as straightforward as that. No "beating around the bush".

And no, they won't be so kind hearted to call you and downgrade. Come on la, you first day know them meh?  :thumbsup:
If you don't do anything, then nothing will change and whatever you pay now will stay the same life goes on as usual.

Yes. This is official and correct information.
So, dear existing Super Pack 3 customers that still paying RM172.80/month, how are you feeling after read this post? 

I contacted Astro earlier, and they say Super Pack 3 still costs RM172.80/month. What the heck is this? Are you spreading fake news?
For Astro, this is very normal. Because not every Astro CS agents are always informed and up to date with the latest information. Maybe because company too big, information cannot spread too far.
You speak to this agent, you get this answer. Later you speak to another agent, you get totally different answer. Don't be surprised. It's been happening for many years already.
When this happens, don't panic. Tell that CS agent to ask the colleague/respective team/respective department/anyone in Astro to double double double triple quadruple and make sure super confirm with the information before you continue talking with that agent.
Otherwise, hang up the phone, call again to speak another CS agent.

The RM25x24 months rebate, what is it about?
What is the package that you're on now? Did you subscribe to Astro & Broadband, or Astro IPTV?

If can, open your latest Astro bill in PDF, scroll to page 3, and then screenshot that page.

When you see the Tuner 2's CNR is 11.2dB, what channel were you tuned in that time in the background?

Hmmm... As long it doesn't affect your normal viewing of TV channels, then just leave it...

Survey Invite: Share your experience on Ultra Box latest software update

Dear participants, 

We have upgraded your Ultra Box software with the sprint release version 20.3.1.75 and would like you to invite you to participate in our survey to understand your experience on the Ultra Box. Your honest feedback is incredibly important in ensuring that we can improve our product and service.

This survey invite will close by Monday, 22 February 2021, 12:00PM
Thank you!
   

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For those who've got this software update (example: me), go try out the features now, and share your review here 

You got this update already?
Errm, don't get too excited too soon.

I've tried using this feature on my Ultra Box, and it has lots of bugs. 
Overall, not very stable for public use.

Well I did contact astro regarding changing the remote control. I told them that I might suspect the liquid from the battery might have spill inside the remote board. He then asked me whether I did try to put a different battery or not and I told him yea and it was working. Then he ask me to bring the remote to the service centre which is at Damansara UPtown if the remote stops working. He said they will check and will change it for free if it is not customer fault. Then I casually ask him how much does the ultra box remote cost and its RM 79.90 🙄. So guys becareful when using the remote. Try to avoid dropping it too often. Unless you OK using the cheap DIY remote controls. BTW should I get the Panasonic evolta battery? I suspect either it has to do with energizer durability or the remote control board issue.

Live shows?