Just curious, how much will you be paying though?

Like it or not, we have to move on from the Astro IPTV era already...
If you switch to Astro One pack, you won't be entitled for any retention offer already.
Retention offers are only for those who are still on the older packs.

Since there's this insider info, then I suggest you don't rush in making changes to your pack first...
If that inclusion of Sun TV channels into base packs becomes a reality, then let's see how it goes.
Just wait till next month first. It's not long from now anyway. Just continue follow this thread for any updates

i already have Ulti Box can upgrade ultra box possible ???
Since your monthly fee is less than RM100, you'll need to pay installation fee if you insist to upgrade to Ultra Box. If I'm not mistaken, it costs RM149 for Satellite, or RM100 for Plug & Play.
Also, you'll get a 24 months contract on the Ultra Box.

This post has been edited by joshhd: Jan 24 2025, 11:40 PM

Yes. This option is valid if he wants to switch to Astro One packs (and gets a 24 months contract), and forget about retention offers by remaining on his existing legacy pack.
Astro prefers existing customers to "stay where they are" rather than switching to the new pack.

As for a box upgrade, you can check your My Astro app to see if you’re entitled for an Ultra Box upgrade.
No, he/she mentioned that he/she already been using Ulti Box, so the free box upgrade campaign becomes not eligible for him/her already.
That campaign is only for those on the older HD or PVR boxes.

It's either previously you were on a higher tier pack when you got your Ultra Box (before you downgrade to Primary Pack), or you paid the Ultra Box installation fee.

After the retention offer discount, plus 8% SST, total RM39.23

Starter Pack meant for Indian viewers (referring to the 'Chakravarthy' variant) that costs RM61.32, it does not include the Maharaja addon, which covers Sun TV channels (CH211-217).
Meaning, if you downgrade to Starter Pack today, you will lose access to Sun TV channels (CH211-217).
However, you will still be getting the rest of the Indian channels (CH201, 202, 203, 221 until 251)

Even if they let you add Maharaja addon for RM8.00 after downgrading to the Starter Pack, which guarantees access to Sun TV channels 211-217,...
then what if "all Sun TV channels become free" (included in the base packs) really happens next month as per the insider info?
Then now you feel like you shouldn't pay that RM8, so you want to call Astro again and tell them to remove Maharaja RM8 addon, and then pay a one-off RM10 switching fee?
I find it troublesome though....

Hence I suggest you wait until next month first, then once "all Sun TV channels become free" (included in the base packs), then only you call Astro customer service, tell them you want to downgrade, and let them propose you the retention offer...

This post has been edited by joshhd: Jan 25 2025, 01:16 AM

Would you want to save RM3 to RM7 monthly on Netflix in exchange for a 24 months contract?

https://product.astro.com.my/tv

This Entertainment + Netflix is not considered a "new pack"... Seems to me that it'll still be charged separately in the bill, like Entertainment Pack (RM49.99) and then plus Netflix 24 months (RMxx.xx).
They just display it this way, so that it'll be easier to sell and market it to the customers, I guess...

This post has been edited by joshhd: Jan 25 2025, 01:56 AM

Because Netflix wants pay TV providers to offer "combos" like this, which puts Netflix in a spotlight? I dunno...

This post has been edited by joshhd: Jan 25 2025, 02:04 AM

Your current pack must be not "expensive", so you can't expect much...
Better than nothing lor...
Otherwise, you can switch to Astro One: Entertainment Pack.

If you insist to remain your current box, but the CS agent says cannot, then just end the call, send email to wecare@astro.com.my and tell them the situation you faced (CS agent said must upgrade to Ulti Box), get a black and white reply from them.
Because based on what I know, it is not mandatory to upgrade to the new box upon switching to Astro One packs (although it is recommended to be upgraded if you're still using the old box).

This post has been edited by joshhd: Jan 26 2025, 11:49 PM

Super Pack Lite 4 (Sports) comes with 2 Mini packs selection, and it costs RM115 before tax...
What other things did you add until it reaches RM150+ per month?

Oh. Multiroom Box or Multiroom Smart TV?

Why not you just call customer service, tell them you want to downgrade pack, and see what retention offer they propose to you?
It's probably much worth it, compared to switching to Astro One pack.

As long one of them told you that you can continue using your existing Astro box, then tell that agent to process it for you.

Next them when you email them, and they ask you to call or WhatsApp them instead, just tell them to "Process it on the spot, or else you'll bring it to the MCMC because Astro is trying to waste your time".

Note: You are eligible for a free Ultra Box because your Multiroom Box (RM50) has contributed to your total monthly fee, which exceeds RM100, even after downgrading to the Starter Pack.
By right, if your total monthly fee is less than RM100, you would only be entitled to a free box upgrade to the Ulti Box.

Starter Pack (RM61.32)+Movies(RM30)+Kids(RM12)+Multiroom(RM50)-RM25 discount
I assumed you've agreed and proceed with this retention offer?
But are you sure that your Kids addon will still be the older rate of RM12 per month? The current rate for Kids addon is RM9.99 per month though.

This post has been edited by joshhd: Jan 31 2025, 03:02 PM

From 300Mbps to ~150Mbps, that's massive drop after using P&P mode on your Ultra Box doesn't seem normal to me...
How many Ultra Boxes are operating at the time when you do speedtest? 1 or 2 boxes?

Astro's recommended speed for 4K UHD streaming is 30Mbps, Full HD streaming (usually referring to Ulti Box) is 10Mbps.

Your Ultra Box under P&P mode, is it connected to a LAN cable or WiFi?
And mind sharing, what is the WiFi router brand and model are you using?

So how about the DCSS fix from your building management? When will the repair works complete, so you can start watching Astro via satellite again?

Based on your past history, may I know what is the CNR reading when you tune to these channel now (when the weather is clear, of course):
- CH101
- CH311
- CH701
- CH805 or CH549

Also, check the F connector of your satellite cable, make sure it is not loose or easily pulled out.

I'm sorry to hear that
Is it only your building block is affected? Or all other blocks of the same condo/apartment is affected too?

If it's convenient for you, can share what is your condo/apartment name?

Yes, the one that is connected to the box.
Is the whole connector loose or easily pulled out (without turning it)? If yes, then you'll need to re-terminate the cable.

Based on what you described, there could be many possibilities...
It could be the F connectors on either ends (the one connected on your satellite dish there, or the other end that connects to your Ultra Box) will need to be re-terminated, OR your LNB may be faulty and needs to be replaced.

I suggest getting the technician to come over and check/fix it for you instead...
The Astro account of the affected Ultra Box that you're referring to (the one that your parents are watching?), is there any ongoing contract?

You can check your contract status and also your subscribed pack via My Astro:
- https://myastro.astro.com.my/
- Press "home" on that Ultra Box, and launch My Astro app there (you can press the My Astro shortcut icon located next to the Settings (gear) icon after you press "home" button).

====

If there is ongoing contract, technical service fee shall be free of charge.

Before you contact customer service, I suggest you perform their "basic troubleshooting steps" first, like this:
https://support.astro.com.my/question/servi...ra-box-ulti-box
But I find those steps to be pretty unhelpful... Later, they'll ask to you to perform Refresh NVRAM, like this:
https://support.astro.com.my/question/refre...-ultra-ulti-box
You can perform Refresh NVRAM yourself before you contact customer service, because they might tell you to do that first... But I highly doubt this is going to solve the issue, then eventually they'd assign a technician to come over and check.

====

If there is NO ongoing contract, technical service fee of RM65 will need to be paid to the installer.

If you want a faster service, I suggest you don't go through customer service, and just self hire an Astro technician instead (after all, you'll have to pay RM65 to the installer anyway).
If you don't have any Astro technician contact, you can easily find them online (e.g. search "Astro installer Kuala Lumpur" on Facebook (replace Kuala Lumpur with your city name), then you'll see some results already).

Or, you can still contact Astro customer service, they'll give you options of either you pay RM65 or they might offer you some recontract options, OR you can further dispute with them, insist that you don't want to pay that RM65 or even get involved in any contract renewals, then they may escalate it to the higher management and might treat it as an exceptional handling.
If you have the time and effort to do so, that's your choice.

I remember you mentioned before that you are not the account owner, right? In that case, I suggest you just self hire an Astro technician instead, to save all the trouble.

This post has been edited by joshhd: Feb 3 2025, 12:57 AM

If your parents aren't convenient to contact customer service due to whatever reasons, then you might wanna consider check with your nearby installer as you mentioned.

What changes? Are you referring to Astro One packs? If yes, pretty much all you need to know, is here:
https://forum.lowyat.net/index.php?showtopi...#entry110957241