I just feel wasted because old satellite cable still there.
Previously when you were using PVR box, does it have 2 satellite cables (usually white colour cables)? Or you connect only 1 satellite cable?

If call astro maybe they will charge some fees, if that so i just continue using wifi 😀
You contact Astro customer service first. Besides contract restart, ask them whether will there be any additional fee? If no, just proceed with Satellite then.

Read this: https://forum.lowyat.net/index.php?showtopi...ost&p=110996760

This post has been edited by joshhd: Jan 6 2025, 12:10 AM

Since you already have 2 cables, then it's very likely you are using Universal LNB. Remember to select "Universal" for the LNB Type setting (not dCSS) if you ever Restore Factory Settings and then choose Satellite.

2 satellite cables were used for your PVR box is to allow recording of 2 channels simultaneously, or 1 for watching 1 for recording.
But since you're on Ulti or Ultra Box now, then it isn't relevant anymore because any recordings are made via cloud recording only, rather than record from satellite to an internal hard disk.

This post has been edited by joshhd: Jan 7 2025, 01:34 PM

Yes, existing Movies pack customers are entitled to Max Standard plan. However, please read this for more info: https://forum.lowyat.net/index.php?showtopi...#entry110772447

Pretty much everything you need to know is here: https://forum.lowyat.net/index.php?showtopi...#entry110957241

If it doesn't involve installations/setups like box upgrade or Astro Fibre installation, then it should be immediate.
Before you want to switch to the new pack, have you upgraded to Ultra Box already?

This post has been edited by joshhd: Jan 17 2025, 01:23 AM

Really? Where?
Anyone else here able to link Max account to Astro subscription?

Can provide the screenshots of the emails?

That is for Multiroom Smart TV...
So you manage to get the Multiroom Smart TV for your legacy pack already?

What was your legacy pack again, and how much were you paying?
And now, which Astro One pack did you switched to, and how much does it cost in total?

Wait, they allowed you to downgrade from Wah Pack to Starter Pack? So nice one?
What did you say in the call? Did you ask them to downgrade pack, and then they straightaway give you 2 options, which is:

Remain at Wah Pack then enjoy RM30/35 rebate OR downgrade to Starter Pack then enjoy RM25/30 rebate OR how?

Did you ask them, will you be getting 24 months contract by downgrading to Starter Pack? Or there's no contract at all, it's just that the rebate lasts for 24 months?
Super Pack 3 gets RM40 rebate for 24 months... Not bad eh

I didn't negotiate the offer, the call to customer service is smooth ? just weirdly transfer from 1 call, including IVR, no holding took about 12 minutes
Good lah... That proves that their retention offers already have a fixed criteria where the amount of rebate depends on the pack you're currently subscribed on.
The higher the tier of your pack, the higher the retention offer rebate.
Not like last time, ask you so many questions, beat around the bush. I like this practice better, cuz it's straight to the point and save everybody's time
Oh yes. Once you deduct their retention offer, then definitely it is much worth it, compared to switching to Astro One packs.
Is there a 24 months contract, or it's just that the rebate lasts for 24 months? Did you clarify this with the agent?

Agent mentioned my pack much better and cheaper than new astro one epic plan just don’t have Netflix and IQYI apps . Don’t know true or not ..
All info you need to know is here, scroll to point 6): https://forum.lowyat.net/index.php?showtopi...#entry110957241

I got the info that you can now link your Max account with Astro subscription, effective 15 Jan 2025.
Didn't aware of that until now

I see... But you do aware that by moving to Epic Pack, you will be losing access to Viu Premium (if that is your Asian Favourites selection), right?
If you don't need Viu Premium then it's fine.

Since there is a reduction in total monthly fee, then the change would take effect on the next billing cycle, rather than immediate.

Ohhh... I didn't know they allow pack downgrades within legacy pack...
But I do know that legacy pack customers cannot switch to 2021 pack.

Anyone else here manage to downgrade pack but still within legacy pack?

Just tell them you want to downgrade your pack, then they'll propose retention offer to you already.
It's pretty straightforward.

Do note that this is considered a "retention offer" where they give you something, so that you'll continue subscribe to Astro.
You shouldn't treat this "savings" like their normal offerings, and take it for granted.

From Platinum Pack to Sports Pack Plus is a huge difference. I don't think they have a retention offer of as high as RM60 (or I might be wrong? ) hence that's why they just let you proceed downgrade to the pack instead.

You can try again 2 years later when your contract ends.
Since others are getting retention offer, you can give it a try. Just don't be greedy

Hold on...
You mentioned you subscribed to Value Pack 2 now, like this:
Can you double confirm whether you're able to watch Sun TV channels CH211-217 now?

Yes.
If you want to watch CH831, 832, 833 on your existing Super Pack 2, you'll need to add Sports Extra which costs +RM19.99/month.

tng55According to the insider info shared, it suggests that likely all Astro customers (regardless of race) will automatically gain access to ALL complete Indian channels (CH201 until CH251) as soon as around next month (Feb 2025), with no additional monthly fee needed.

Once that really happens, and if you're not interested in Sun NXT app, then only you call customer service, tell them you want to downgrade pack.
Don't elaborate further to the agent first, see what they say.
If they propose to you that if you maintain Value Pack 2 then you'd get either RM30/35 rebate, then only you ask them whether can downgrade to Starter Pack (see whether they offer you the RM25/30 rebate after downgrading it).

I don't know whether this will work or not, but based on other forumer's stories about how they get retention offer, I think you can give it a try, then let us know the outcome.

This post has been edited by joshhd: Jan 24 2025, 06:56 PM

You're saying that yesterday while you're watching Astro, suddenly you see the "Switch to Continuous Viewing" message (on all channels, I assume?).
Can you confirm whether the connection of the satellite cable (especially the F connector), is it in good and proper condition? Is the entire F connector can be easily turned (loose) or easily pulled out?

And when you contact your building management office, they confirmed that there is an issue with their centralise dish system (DCSS)?
What exactly is the issue till the point it requires an "upgrade"?
And now they tell you to pay for it, to continue using Astro centralise dish. Is my understanding correct?

How much did they ask you to pay? All other residents also being asked to pay?
Yes, you can perform Restore Factory Settings and change it to Plug & Play mode while waiting for your Satellite issue to be resolved.
Home>Settings (gear icon)>Restore>Restore Factory Settings>Default PIN 0000


Select "IPTV Plug & Play (self-install)" if you want the box to operate under Plug & Play mode.
or select "Satellite" if you want the box to operate under Satellite mode again in the future, then make sure the LNB Type is set to dCSS (as below)

Note: You'll see this screen if you select Satellite (refer image above), and dCSS is the default option.

Anything I need to take note or jot down before I reset?
Settings such as your preferred audio/subtitle language, saved WiFi network/passwords, will be affected.
Also, all of your streaming apps that were logged in on the Ultra Box, will be logged out.

Glad to hear that.
In general, if you're facing satellite connection related issue like this, I'd also advise others to Restore Factory Settings and use Plug & Play mode as a temporary backup, so that you can still continue watching Astro through Internet streaming.

Otherwise, the reappearing message of "Switch to Continuous Viewing" would be a nuisance even though the weather outside is fine.

So far channel 805 UHD ok for me.
Continue observe it for a period of time, then you'll notice the intermittent buffering or picture quality fluctuations sooner or later
Connect using LAN cable won't eliminate that problem.

This post has been edited by joshhd: Jan 24 2025, 06:54 PM

It’s around RM 7k
But condos usually requires residents to pay for monthly management fees, isn't?
Shouldn't they use the funds collected from there, rather than telling only the residents who raises this complaint to fork out the money by themselves to fix the DCSS issue?

This post has been edited by joshhd: Jan 24 2025, 07:11 PM