Astro Version 13A

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Astro Version 13A, All about Astro Malaysia offerings

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joshhd	May 25 2024, 07:31 PM Return to original view \| Post #3901
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(FollowMeRogerThat @ May 25 2024, 03:39 PM) Hello Everyone, Has anyone managed to downgrade astro package and removed add ons like some packs/disney hotstar? May I know how you did it? I am trying to switch from Super Pack 3 to Basic Package and remove all the unnecessary add ons package/services but I am unable to do so through the Astro app or whatsapp. I also went to local shop in Johor Bahru before and the staff said they can only upgrade plans but not downgrade, need to call a hotline but i could not get connected to an actual customer service with the number provided. Current package comes up to RM250 per month (1 multiroom which is necessary and thats about RM50) I’m hoping to make the plan to be about RM100 per month (basic package+1 multiroom) I’m not the regular user just doing this to reduce monthly cost for my Parents and they mainly just watch HHD-CHN 333. Appreciate any advice possible. Thanks! Has anyone managed to downgrade astro package and removed add ons like some packs/disney hotstar? May I know how you did it? Officially, there's only 2 ways to downgrade your Super Pack 3 to the lower package, which is call customer service 03-95433838, or visit your nearest Astro Exclusive Partner branch (that will be one of the last resort). Live agents, email, feedback form, will not entertain downgrade requests (because anything that will affect their revenue, should be made difficult to customer to do it) ~~unless if it is till the point of you fed up already, or you threaten them to complaint to MCMC, then only they will entertain on a case-by-case basis.~~ I’m hoping to make the plan to be about RM100 per month (basic package+1 multiroom) Unfortunately, that is not possible if you want to maintain your Multiroom box. Your main subscription must exceed RM100 to be eligible for Multiroom Box subscription. The closest alternative you can consider is, Sports Pack (RM99.99) + Multiroom (RM49.99) = RM149.98 excl. tax. I’m not the regular user just doing this to reduce monthly cost for my Parents and they mainly just watch HHD-CHN 333. Starting 1 Apr 2024, Astro has made all Chinese channels practically "free", as it has moved to the base package, making pretty much every Astro customers (regardless of race) able to watch it. All Chinese channels, means from CH300 until CH335. So yes, that includes Astro Hua Hee Dai CH333. More info here: https://forum.lowyat.net/index.php?showtopi...#entry109501354 === Since you're on Super Pack 3, where you are considered a high-paying customer to them, if you request to switch to a pack that result in a lower monthly fee, there is a high chance that they will propose some retention offers for you, like this: If you stay on <your current pack name>, you will get monthly rebate of <insert amount here> for <number of months> AND/OR free channel preview of <pack/addon name>, then in exchange of additional <between 0 to 36 months> of retention offer contract. Do think carefully before you immediately agree to it, especially if your goal is to pay lesser monthly fee than already is. At the same time, if they see that you're still using the HD or PVR box (anything that is not Ulti or Ultra Box), they would offer you to swap to the new Ulti or Ultra Box for free. Reminder: If you still want to continue using satellite dish to receive TV channels, you must inform the agent to create the upgrade order as "Satellite" in the system. Otherwise, the agent will create your order as "Plug & Play" as it is their current default practice nowadays. The reliability and overall experience of their Plug & Play (100% Internet streaming) service will not be exactly the same as what you can get today from a satellite dish reception (put aside the weather interruption). QUOTE(pokemon @ May 25 2024, 04:12 PM) For Johor Bahru, you can do the package changes at Taman Molek branch. No. 75, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor FollowMeRogerThat If you prefer to walk-in, then yes, the Taman Molek branch is the only Astro Exclusive Partners branch in entire Johor state where you can do downgrades. https://support.astro.com.my/astro-near-me?...clusive-partner According to the website, the branch operating hours are: Monday-Friday: 9:30am - 5:30pm Saturday: 9:30am - 2:00pm Sunday & Public Holiday: Closed This post has been edited by joshhd: May 26 2024, 12:20 AM FollowMeRogerThat and kjs86 liked this post
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joshhd	May 27 2024, 01:15 PM Return to original view \| Post #3902
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(cdspins @ May 27 2024, 10:06 AM) Oklah, if go alone, bring some books to read, or come prepare with Netflix or something then the wait is bearable lo. If go with whole family with kids or baby, then even 10 minutes feels like eternity. But there isn't much service agent on duty in weekend, 2 or 3 only... then if 1 customer is complaining on the same problem to the service agent for 30 minutes again and again... then the queue become very very long Bringing your whole family with kids or baby to Astro Exclusive Partner branch is a bad idea and a big no-no, unless all of your family members don't mind waiting there for hours for the agent before they get to attend you... Just bring the account owner there would be enough. doubleM2 and cdspins liked this post
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joshhd	May 27 2024, 01:16 PM Return to original view \| Post #3903
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(milksoda @ May 27 2024, 12:17 PM) anybody got the Disney subscriptions expiring email? I'm still at super pack 3 I guess it's a system glitch...?
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joshhd	May 28 2024, 10:54 PM Return to original view \| IPv6 \| Post #3904
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(PJng @ May 28 2024, 10:46 AM) Is it satlelite 'cable' problem? After rain most of time i need remove and plug in satelite cable, else signal reading is zero using internet all the time Is ultra box When the weather is clear, you tune to Astro AOD CH311, and then go to Satellite Settings>Diagnostics, and tell us what is the CNR reading you see there now. This post has been edited by joshhd: May 28 2024, 11:00 PM
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joshhd	May 28 2024, 10:59 PM Return to original view \| IPv6 \| Post #3905
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(SwarmTroll @ May 28 2024, 02:09 PM) Freakin lmao, the only way to fix the iQiyi issue (heavy buffering, way too long load times, crashing repeatedly) is to replace the entire Astro box. Apparently others that had this issue also had their ulti/ultra box replaced. Mine will be replaced tomorrow. I always assumed this was software (it was fine for an entire month before the issues) rather than hardware, but since they have SOP for this lol. Wait, what pack are you on now? Primary Pack? You said they will replace a new box for you tomorrow. Is it going to be another Ulti Box? Yes, it is true that Ulti Box is inferior than Ultra Box. But what made you think that replacing from your existing Ulti Box to another Ulti Box is going to solve the problem you have with iQiyi app? Or, you tell them you want Ultra Box? This post has been edited by joshhd: May 28 2024, 10:59 PM SwarmTroll liked this post
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joshhd	May 29 2024, 02:20 AM Return to original view \| Post #3906
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(SwarmTroll @ May 29 2024, 02:07 AM) I recently changed to Primary pack and got a new Ultibox to replace the old decoder about a month+ ago. The problem is the iQiyi app started giving me all these issues few days ago (long load times, heavy buffering, crashing). Yes, I am aware that it is inferior to the Ultrabox but it was still usable before. Sure, it is a bit laggy and slow to respond but I could watch shows without any hiccups and crashes, the navigation is the icky part but everything else was fine. Now with the issues it is completely unusable, sometimes for a short moment it seems fine, then it goes all whack again. I contacted Astro and tried everything under the sun to fix the issue but to no avail. A technician came to the house to help with factory reset so the software becomes a 'fresh' install, but nope... the problem was not solved either. I contacted Astro again and they concluded it is something to do with the Ultibox and will change a new one for me. Interestingly when the technician was doing the reset, I asked him and he said that I'm not the only one because there were others with the same issue and they didn't know how to solve it other than changing the Astro box. I also share the same sentiment with you, why would changing the Astro box solve the issue because it sounds more like software rather than hardware. However, the way Astro and the technician responded sounds like it has something to do with the hardware somehow. I also told the technician that iQiyi HQ instructed me to uninstall and reinstall the iQiyi app on the Ultibox which he of course said that he cannot or don't know how to do that, and then mentioned to just change to new Ultibox lol. I don't know what the heck is going on over at Astro, it's either they have lemon hardware units left and right, or their developers managing the Astro software is absolutely bollocks. If they give me Ultrabox for free I wouldn't mind haha, but I doubt so. Ohh... Since your Ulti Box is still within warranty period, then let them change new one for you then...
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joshhd	May 29 2024, 09:41 PM Return to original view \| Post #3907
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(SwarmTroll @ May 29 2024, 07:07 PM) Sigh, the problem still persists so it's definitely software (unless by rotten luck I got another lemon unit lol). How often do they dish out software updates yea? This all happened with that midnight software update 4-5 days ago. Sigh, the problem still persists so it's definitely software I knew it.... 😌 This all happened with that midnight software update 4-5 days ago. What is the Ulti Box software version you're on now? Press home>Settings, then you'll see the version number at the bottom right corner. I suggest you send an email to wecare@astro.com.my and tell them the issue you faced right now with iQiyi app, even after replaced to the new box. Then hopefully they will escalate to the relevant PIC to check further, rather than arranging another installer to come and replace to another Ulti Box for you SwarmTroll liked this post
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joshhd	May 31 2024, 07:13 PM Return to original view \| Post #3908
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(SwarmTroll @ May 31 2024, 03:34 PM) Woo weeee haha... the THIRD technician came today and changed another NEW Ultibox and guess what? TADAAAAA.... the problem is still there . The technician actually knows that it is a software issue and has told Astro many times (I'm not the only one with issues like this, but it previously affected Ultrabox users), but Astro degil degil don't want to accept it and keep saying it's decoder problem. So now Astro finally acknowledges it is a software issue and has forwarded it to their IT department or whoever is the PIC for this. They will get back to me in 48 hours. This problem has persisted for a whole week and after about 7 separate calls to Astro CS, providing video evidence on email and whatsapp, 3 different technicians, 2 new Ultiboxes (I now have 3 in less than 2 months)... hopefully, they fix this shit. But maybeeeee, they'll give up and give me Ultrabox for free haha . I'll ask if they don't solve it in 2 days time. I have to say, I admire your persistence. Most people would instead just give up and stream iQiyi on Android TV stick or something... SwarmTroll liked this post
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joshhd	Jun 5 2024, 12:05 AM Return to original view \| IPv6 \| Post #3909
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(izwanikhsan @ Jun 2 2024, 09:36 AM) A very long article from the EDGE about Astro - https://theedgemalaysia.com/node/712282 Wah, this article is very long winded. But from this "interview" ofthe Astro Group CEO, Euan Smith, he reveals some of the important takeaways. Astro Studios Besides pay TV business, now there's "Astro Studios", where they now have a world-class integrated suite of broadcast production, post-production, and visual design services. This could potentially an option for international movie productions to get their works (partial or fully) done in Malaysia, hence new source of income for Astro. QUOTE Having said that, it remains to be seen how successful Astro Studios will be in showcasing Malaysia’s film-making and post-production talents, and how much revenue from the business can help make up for the slide in the traditional pay-TV subscription revenue, which is a problem faced by all satellite or cable pay-TV operators globally as more consumers favour streaming services such as Netflix and Disney+. Hmm, okay. Astro Pay TV business The numbers? QUOTE While Astro has not provided a breakdown on its subscriber base since FY2018, back-of-the-envelope calculations show that its premium monthly subscription-paying customers likely peaked at about 3.52 million subscribers at end-April 2017 and made up less than half of its 5.71 million customers at end-April 2020 (1QFY2021). According to our estimates, paid subscribers account for just under 2.2 million, or about 41%, of its 5.34 million total subscribers at end-January 2024, having lost a million paid subscribers in the past four years since end-January 2019 (see Chart 2). Basically, today, the company has more NJOI customers than Astro customers. From there, you can imagine the obvious and undisputable trend of many Astro customers of either terminating the service or migrating to NJOI. It's been going on for years, and until today, it is still happening. QUOTE “I’ve been here for four years. And pretty much since day one, we knew this was what we had to do. Four years later, we’ve been able to actually achieve it because of the long-term nature of some of the relationships we’ve had. So, as you start to drive the cost base down, you can start to offer more value, and you can then offer better pricing, which will be more attractive. If you go back two years, our floor price for the primary pack was RM60. Now you can get in at RM42. Why are we doing that? Because we think our job here, as we take costs out and re-engineer our content contract, is to provide more value to that tier … Almost half of these people are under 40. They all want the product, they all like the product. As we are able to get more value into the product at lower price points, we are seeing people gravitate back towards us. For those who don't know, what he meant by RM42 (actual figure is RM41.99) is their current campaign for new online signs-up to the Primary Pack. Meaning, whoever that wishes to sign up Astro through Astro website, and they pick Primary Pack, the price would be RM41.99/month, then from the 25th month onwards, it will revert back to the original RM59.99/month price. You can read the campaign T&C https://acm-cms-assets.eco.astro.com.my/acm...on-campaign.pdf Existing customers don't get to enjoy whatever "price reduction" offers, like this 30% off whatsoever. Unique selling points today for Astro's sports content? QUOTE Apart from broadcast rights for the English Premier League in Malaysia through the 2024/25 season, the Liverpool fan says Astro also invested in live rights to the Malaysian Football League (MFL) early last year that brought back Liga Malaysia to Astro TV screens. It also holds broadcast rights to other local sporting events like the Sepak Takraw League (STL) that was fully captured and broadcast by Astro Arena in 2023 with augmented reality enhancements. These are among the types of local content which Astro can enhance to capture the local audience and that it will put more resources into going forward. “If you look at the other things that a pay-TV operator used to buy, Hollywood type of content from the big studios. One, they are all D2C [direct to consumers] now, so you have no differentiation. Two, they are all pirated like crazy … So, why would we pay top dollar for something arriving onshore free? So, you have to go to a model which says, ‘I’m happy to be non-exclusive and have it on the platform, but I’m not paying top dollar for that’,” says Smith. “Now, what will I pay top dollar for? Our own local content because it’s really good, it’s driving engagements, it is driving viewing, it’s where we get all the buzz from … things like Projek: High Council [the No 1 On Demand show of all time, beating the likes of Hollywood titles such as Game of Thrones], things like KHUN:SA … a brilliant series … but we’ve had loads. The number one show of all time in Malaysia, All Stars Gegar Vaganza (ASGV) season 10, over eight million people watching [and] 8,000 people came to watch the final at Axiata Stadium [Bukit Jalil]. It’s not easily piratable, it’s local, we can control it, and it is what people want. So, we focus on that.” The best example of D2C (direct-to-consumer) app from Astro offerings, will be Disney+ Hotstar. Others like beIN Sports Connect, Netflix, are somewhat considered also. Astro chopped off headcounts last year... QUOTE “We took 20% [headcount] in October [2023] because we had to get ourselves match fit. You cannot play in this market if you are carrying an awful lot of headcount and cost. It is all about digitisation and mechanisation. The 20% headcount that he's referring to, is the Voluntary Separation Scheme (VSS) exercise, which I believe you guys have read it in the news last year. Content, product and marketing QUOTE There are really three things I want to spend money on: content, product and marketing. Content, because that is what keeps us alive; product, because that’s what gets the content in front of people, the box and the apps; and marketing, to make sure that everybody knows how amazing the stuff we’re making is, and what’s coming next, so they will continue to want to engage with us. Anything else is a ringgit spent that I don’t really need. So increasingly, we are trying to move more and more of our business to only looking at those three things,” says Smith. “As we are driving the cost base down, we want to be building and making more of that content that is actually going to be of value to people. You’ll start to see shows or assets that used to be in the higher tier packs. We’re trying to move them down the tier packs to give people more value at the RM45 to RM50 price point. So that is the driver now, but it is taking time because of satellite TV companies’ legacy cost base — it’s just the nature of the business.” He say Astro is driving the cost base down... But do you think your Astro subscription price did go down? Perhaps your Astro subscription price did went down, likely because you called them and told them you want to terminate Astro, then they gave you retention offers Don't want to rely too much on satellite? QUOTE According to him, Astro’s 15-year commitment to the Measat-3a transponder capacity ends in July, but there are other satellite contracts which “go well into 2030” as satellite-related deals are usually long term. “We’ll gradually reduce our commitments [to satellite] over time and be basically transmission agnostic. So, we’ll increase our speed into the IP world but satellite will be part of this company for a long time,” he says. In fact, few months after Measat-3d were launched, Astro has completely abandoned Measat-3a satellite already, and focus only on Measat-3d and Measat-3b. Also, Measat 3a satellite is going to be retired soon. The satellite was designed to be operational for 15 years, and it launched in 2009. So, times up already. 2 new streaming apps to be introduced? QUOTE Smith lets on that two “big” third-party apps are likely to be added “in a couple of months” to bring the number of integrated streaming services to 15 from 13 currently. I have been told that one of the 2 apps mentioned, would likely be Amazon Prime. If Astro no more sports content, means can say bye-bye to Astro? Very unlikely to happen... QUOTE “We have a great distribution mechanism. Because we’re ubiquitous across the country, anybody coming in looking at any property and taking it away from us is going to have to think, ‘If I’m only direct-to-consumer, how do I actually get the same audience that Astro can command?’ And that’s going to be a concern when they’re thinking about bidding rights. But there are going to be people that will be thinking, well, I need to make a splash in the market. And when people want to come into markets, they tend to buy tent-pole content. Honestly, just try and have a go. We have a strong relationship with EPL (English Premier League), BWF (Badminton World Federation) … they are regularly telling us how much value we are driving for them, compared to some big regional players or global players, because we can go local. The beauty of a local player is we are on the ground all the time,” he says. Now we got a clear answer on why Go Shop was ceased... QUOTE Changing consumer preferences is also why Astro decided to close its TV shopping channels Go Shop in October 2023, which in the nine years from 2015 to 2023 was only profitable in FY2021 as it benefited from the surge during Covid-19 lockdowns, according to The Edge’s compilation of official releases. “We were operating Go Shop on extremely thin margins. It was increasingly difficult to justify why we were in the business. It took a lot of management time and attention … and it just didn’t look like there was going to be a future because in every country in the world, people are migrating out of home shopping [on TV into live digital platforms]. We were not clear how it was going to add any value to shareholders or the business going forward,” says Smith. Duh, Go Shop shouldn't even be there in the first place, because you are a pay TV provider. It's good to see that Go Shop is gone for good. Conclusion QUOTE Nonetheless, Smith is confident in Astro’s strategy to maintain its core pay-TV customers while winning over those switching to streaming. “To a certain extent, it is a managed shift. The silver lining is that sooka is growing, Astro Fiber is growing and addressable advertising is growing. All the revenue businesses to which we know we need to bridge are all growing. They’re not growing as fast as I personally would like, but the good news is they are growing and sooka, in particular, has increased really strongly in the last six months.” In simple words, he just want to tell you that everything in Astro is "growing", and absolutely nothing is "dropping". But it's just that it is "growing" very slowly. Original URL: https://theedgemalaysia.com/node/712282 Backup: https://web.archive.org/web/20240604145839/...com/node/712282 kjs86 and doubleM2 liked this post
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joshhd	Jun 5 2024, 12:11 AM Return to original view \| IPv6 \| Post #3910
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(Hzz @ Jun 4 2024, 07:43 PM) Received a cold call asking me to add on Sports Pack into my subscription. Why always sales dept left behind? They didn’t know that my Liga Malaysia add on has changed to Sports Special pack. Lagi mau cakap there is no such Sports Special and asking me to add on the actual Sports Pack to enjoy 810-820 channels. Ke saja buat buat tak tahu so that some easily pembaris customers would pay more for that pack? It seems that the person who prepared the long list of customers to call to the telemarketing team to call, has only filtered out "Sports Pack" but not the "Liga Malaysia/Sports Special addon". They didn’t know that my Liga Malaysia add on has changed to Sports Special pack. Lagi mau cakap there is no such Sports Special I believe I told you guys before that it is a known fact that many of their staffs will tend to give wrong information to customers. So very likely that the agent is not aware that there is such thing is "Sports Special" (or maybe their management didn't even brief them about it), hence unfortunately that is why this happens to you.
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joshhd	Jun 5 2024, 12:13 AM Return to original view \| IPv6 \| Post #3911
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(ctu2 @ Jun 4 2024, 08:27 PM) how do u check this? i think u and i were the ones who.managed to add on thd Liga M pack before it got chopped. If you've already subscribed to Liga Malaysia add-on (now known as Sports Special), you will be entitled to watch UEFA Euro 2024 channels, which is CH808 and CH809. So don't worry. ctu2 and doubleM2 liked this post
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joshhd	Jun 5 2024, 10:23 PM Return to original view \| IPv6 \| Post #3912
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(SwarmTroll @ Jun 5 2024, 08:40 PM) It's going to be longgggg so I apologise for my rant... » Click to show Spoiler - click again to hide... « ~Start Rant~ Seriously FUCK Assthrow to high heavens. Here is my following saga with Assthrow : 1. More than 10+ calls to CS 2. 3 technician visits, 2 Ultibox changes (3 Ultibox in less than 2 months) 3. Email and multiple Whatsapp messages with different agents. I've sent the video evidence 3 times because they requested and I'm like wtf don't they save it somewhere? One of the technician that came also recorded the evidence and sent it back to Assthrow so that makes it 4 times. 4. Last Friday was when Assthrow finally realised it's a REAL issue and sent the problem to the IT department as URGENT, I had to rush home to get them the Ultibox ID and software version before they close CS, I was then told it will be resolved in 48 hours. In IT departments, an urgent/critical ticket should be resolved within 24 hours as it is the standard Service Level Agreement for every organisation out there. Guess what? It is now 5 days and there is no resolution in sight other than keep repeating to me they need more time, they need more time, escalate, escalate, escalate to who? CEO ke? 5. They connected me to a PIC which is manager level so I had my hopes lifted that finally someone that can take proper charge is here. Nope, yesterday told me they will get back with a solution today and call me. Waited whole day and no calls, so I call in myself. I was told they were busy on call, okay fine, I wait, another hour... nothing. I called again, and was told still in call, I wait again, another hour, no call. I called in the last time since it was almost 7 and CS calls wont be directed after 7pm, guess what? they are still in a call (2 hours call with another customer? Fuck off) and the ticket where it was mentioned that they will call me back was marked as 'resolve'. The audacity to not answer my call in and just mark as resolve? What the flying fuck man... the manager is just dodging me at this point. At this point, it's only two possible scenarios that are happening: 1. They have not even started working on the issue at all, which coincides with them asking me for the video evidence over and over again even though they said it was already sent as URGENT issue last Friday to the IT team. That is also why they keep telling me they escalating to someone, but escalate to who? Aren't the IT team already working on the issue? Wtf? 2. They absolutely have no idea how to solve it. Their own in-house software, their own internal hardware, and they are absolutely stumped. This ties-in to the technician telling me this issue has happened many times before and Assthrow does not know how to solve it other than changing the Assthrow box. The sheer level of incompetence, fragmented departments, constant blame game, absolute shitshow that Assthrow is running astounds me beyond what I thought was possible. Oh and they just called me (not the manager, they had someone else to tell me, no balls to face me) and apparently need until next Monday to solve this issue, which means the issue is 2 weeks+ by then. I'm calling tomorrow regarding compensation and possible termination of contract. If you don't do anything, Assthrow will take will you for a fool and go for a joyride. ~End Rant~ joshhd pokemon You guys have been really amazing with your comments here so I am grateful for your help thus far. I am likely to terminate Assthrow and perhaps go for something else. I have not been able to ask for Ultrabox since the manager is dodging my calls, and I have a feeling they won't budge since I'm on Primary pack. I'm thinking UnifiTV (I would have to pay an extra RM20/24 months to get their TV box though... sigh) or maybe an Android TV Box like Mi Box S. iQiyi will run great on both from what I see. Is there any IPTV service that can be subscribed on an Android TV Box? I know there are illegal ones out there, wondering if there is any legal ones, might be cheaper than going for UnifiTV perhaps. Haih... What a sad story While they figure out their own ways to "fix" the iQiyi app problem on Ulti/Ultra Box, I suggest you buy a good Android TV stick/box and stream iQiyi there instead. I recommend choose those Netflix-certified ones https://www.androidtv-guide.com/streaming-g...-atv-certified/. Xiaomi TV Box S is one of the Netflix-certified Android TV box out there... What legal "IPTV service" are you referring to? SwarmTroll liked this post
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joshhd	Jun 8 2024, 12:39 AM Return to original view \| Post #3913
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(pokemon @ Jun 7 2024, 07:29 AM) Since assthrow allows you to terminate the accounts without penalty if your problem is unresolved after the deadline then it is a good news, coupled with your family members willing to use android box. It seems there is no proper coordination and communication within this assthrow organisation that make more customers getting pissed off. Yeah. This will be the best example of how you can terminate your Astro service without worry about paying penalty. As I said before, this will be considered as special handling (case by case basis) especially with disputes like this. SwarmTroll liked this post
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joshhd	Jun 8 2024, 12:39 AM Return to original view \| Post #3914
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(redman87 @ Jun 8 2024, 12:17 AM) Any rumour what the other app could possibly be ? Wonder whether it could be paramount+ or peacock. No idea. But I don't think it would be Paramount+ or even Peacock. Even if it is, I doubt it will be free. This post has been edited by joshhd: Jun 8 2024, 12:41 AM
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joshhd	Jun 9 2024, 08:15 PM Return to original view \| Post #3915
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(smileguy @ Jun 8 2024, 07:23 PM) but in any event so what when we can only access for malaysian only content! If there's a show that you know that it is available on the platform in other country, but it isn't made available to Malaysia due to whatever reasons (be it content rights or censorship issue), then you either use VPN (if possible) or pirate it elsewhere. No need to one. QUOTE(smileguy @ Jun 9 2024, 10:42 AM) disney hotstar is malaysian version This one you need to ask Disney, cuz it's their decision to use the Hotstar version here, instead of the international version. QUOTE(linkinstreet @ Jun 9 2024, 10:43 AM) South East Asian version Yes, but except Singapore.
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joshhd	Jun 9 2024, 08:17 PM Return to original view \| Post #3916
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(my44 @ Jun 9 2024, 04:01 AM) I was involved in payment testing for Amazon Prime for Malaysian market. But this was 3-4 months ago. Scope of the testing did not include browsing/checking what contents they will offer. Instead my testing was more on doing dummy login, subscribing to certain plans and ensuring the correct payment methods would appear (FPX, local credit/debit cards, etc). Anyway it's probably against the NDA to talk too much about this. So the tl;dr is Amazon Prime indeed has the intention to come here. Thanks for sharing this info with us Since you mentioned "certain plans", then what are plans do they plan to offer? Will Astro customers get special offer? This post has been edited by joshhd: Jun 9 2024, 08:18 PM
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joshhd	Jun 9 2024, 08:21 PM Return to original view \| Post #3917
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(linkinstreet @ Jun 9 2024, 10:24 AM) To add about their relationship with EPL, IIRC after the demise of Fox Sports Asia, Astro is the only pay tv in the region that has it's own dedicated in house English programming for football. Even SPOTV borrows Astro's host for their football show, The Big Kickoff. And I presume Astro's host will be used for SPOTV's coverage of the upcoming Euro, which is why Malaysia is getting cheaper prices than Singapore. You know... Astro is a "good" company to some extent, but they really need to think about how to make customers less hate & less angry with them, instead of prioritise about company profits/revenue only to make their financial report and KPI look nice. PRSXFENG liked this post
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joshhd	Jun 10 2024, 01:52 PM Return to original view \| Post #3918
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(eeeglow24 @ Jun 10 2024, 09:57 AM) I wonder if Sooka the cheapest option for Euro 2024? On legacy Value Pack now, so afraid if any add on would deter my Sports lite package CH811-813? Thanks Since you already have Astro, then it's better that you just get it from Astro rather than Sooka. If it's Sooka, you'll only be getting 720p quality by default, and you'll need to subscribe to Premium plans to get Full HD 1080p & 50 fps. If you get it from Astro, you can watch it in Full HD 1080p & 50 fps on your Astro box. You can subscribe to Sports addon at RM42.99/month, then you will get: - All Sports channels from CH811 until CH820 - You will also get Astro SuperSport UHD (805) if you're using Ultra Box - Includes 2 dedicated Euro 2024 channels (SPOTV Stadia and SPOTV2 Stadia, on CH808 & CH809 respectively) - Free access to BeIN Sports Connect subscription You mentioned that you've subscribed to "Sports Lite". Can you confirm that you're seeing "Sports Lite" worth RM12.00 on the 3rd page of your Astro bill? If yes, then if I remember correctly, that addon only eligible for CH811 & CH812 only (CH813 cannot), and you won't be getting the dedicated Euro 2024 channels. If you subscribe to Sports addon RM42.99 now, on top of your existing Sports Lite addon of RM12.00, you will end up paying both addons at the same time, even though Sports addon RM42.99 gives you access to CH811 until CH820. If you remove the Sports Lite RM12.00 in favour of subscribing Sports addon RM42.99, that would be possible also, but do note that you won't be able to re-subscribe to Sports Lite RM12.00 in the future anymore, as it is already a discontinued addon. For Sports RM42.99 addon, you can subscribe and cancel anytime, plus there's no contract on that (since it is an "add-on", not a "pack"). Do note that downgrades that resulted in lower monthly fee may be subjected to a one-off switching fee of RM10. You can try call customer service to do that change. But since it is a known thing that their customer service agents tend to give wrong or inconsistent information to customers, maybe try send email to wecare@astro.com.my and see if it can be done there instead. Do let us know on the outcome.
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joshhd	Jun 11 2024, 12:02 AM Return to original view \| Post #3919
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(eeeglow24 @ Jun 10 2024, 02:49 PM) Hi thank you. I think I might have said wrongly I look back at the April Rate card. My pack is Value Pack 1 and the Premier League is included (CH811-813). I think previously it was sports lite but not sure why appear as premier league. But in bill there is no RM12 charge. It is whole pack only RM80 without SST. Looking at your reply, I think I can add the Sports Add on. I’m on Ulti box so I think there’s no UHD. So cost wise would be 49.90 plus 10 when remove add on later. I also not sure if the Premier League that comes with my legacy value pack will affected or not when downgrade later. My other choice I have is to have sooka app on my Samsung TV and subscribe premium 1 month and take Sports Euro channels. I think I better go with Sooka since there’s risk which idk maybe PL will be removed once I unsubscribed sports add on. Really scared to take the risk 🤣🤣. Since you're on Value Pack 1, then Premier League is bundled into it already. Even if you subscribe to Sports addon now, and then cancel the Sports addon later, it will not affect your Premier League channels CH811-813. Premier League will not and cannot be removed as long you remain on your Value Pack 1 subscription, because it is already bundled. So for this part, don't need to worry. You can trust me If you're using Ulti Box and you tune to UHD channels like CH549 or CH805, you'd only able to listen to the audio only, with a black screen. eeeglow24 liked this post
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joshhd	Jun 11 2024, 12:14 AM Return to original view \| Post #3920
Look at all my stars!! Senior Member 7,803 posts Joined: Dec 2014 From: Malaysia	QUOTE(SwarmTroll @ Jun 10 2024, 08:19 PM) Interesting SOP that Assthrow has, when you want to terminate, they will avoid you here and there. Second manager also conveniently ignoring me now, going to spam call tomorrow morning from 9AM. I thought the issue was finally fixed on Friday, then during the weekend it happened again intermittently, few hours okay, few hours issue returns. If it is suddenly fixed again, I have a gut feeling ithe issue will happen again in the near future. SwarmTroll liked this post
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