So you WhatsApp Astro (0395433838) and you select "Type 7 for Box Upgrade", and this is what they tell you?
Try chat with another live agent later morning.

If worse come to worse, tell Astro customer service that your box is having technical issues (e.g. cannot power up at all, even though power adapter light indicator is light up).
Before they assign installer for you, remind them to replace to the new Ultra Box for you.

Yes, legacy pack customers facing such technical issues are also eligible for the same free box upgrade campaign as well.
Reminder: If you still want to receive Astro channels via satellite dish upon replacing to new Ultra Box, you must specifically tell that agent ya.

It will be on SHOWCASE channel.
https://www.facebook.com/Astro/posts/pfbid0...Fn4oTmvGoic3wBl

Installer will collect back your old Astro box, yes.
But whether they will replace to DCSS LNB or not, nowadays it depends whether you have Multiroom boxes at home or not. If have, then they would change it to DCSS LNB. Otherwise just remain whatever LNB you're using now.

I can access Astro Go on my Android device without issue though... What error message do you see?
You tried clear cache all those already?

Press home, go to Settings (gear icon), STB Diagnostics > General Diagnostics, look for STB Operating Mode.
You'll see it's either "Satellite" or "Plug and Play (self-install)" there.
Have you guys perhaps try retrieve the bill using My Astro?
http://myastro.astro.com.my/

No. The one that is available on Astro Go, is the DW English channel.

"If make this a public announcement, then customers will bash us for ceasing channel again without offering any replacement/bill adjustments. So might as well keep quiet."
"If really a customer calls in and dispute about this, then only offer them some offer like bill rebate or channel previews. Otherwise, it's just business as usual..."

Bill rebate or some channel previews are usually offered to those dispute customers (like you, for example) so that to keep the customer's mouth shut and close the case ASAP. But doing so still does not solve the root cause of the main problem that affects everyone.

They think that "losing revenue" to a smaller group of people (those who disputed) is BETTER than "losing revenue" to a large group of customers (all affected customers). Eventually they gonna make sure that it doesn't greatly affect their ARPU. Of course, this raises ethical problems in the way of them doing business.

In the long term, bye bye customer loyalty and trust.

Same thing only. Anything that affects their revenue, they'll make the experience as terrible as possible, to deter customers from downgrading.

For black and white purposes, you can try write in to wecare@astro.com.my and say you intend to downgrade pack upon end of contract.

my questions is, if I continue with my current subscription, do I still get monthly payment of RM 212..? Will they give a call to me for any offer or rebate if I continue with the subscription..?
I've tried to call Astro, but the answer is they not sure whether i will be entitled to get the same rebate as before..
You are on the new Astro pack, right? If not sure, then can share the name of the Astro pack you're now?

the Astro representative told me that normally Astro will give an offer to the existing customer who intended to terminate the subscription.. and the funny is, the representative teach me to ask for termination in order to get some rebate or offer..
HAHAHAHAHAHAHA 🤣🤣🤣🤣
Oh well, then go tell them you wanna terminate because it's expensive, then see what is the retention offer they propose to you.
But true also la. Usually they don't give bill rebate one, cuz it will affect their revenue.
So unless if it is a gating offer or retention offer, then it's different story.
Astro's financial performance is already "not that good" because of ever increasing number of people terminating their service.

It's from a Facebook group named "Astro Malaysia Info Fans"... I'm in that group also, as well as other Astro spies in there...

I just contacted and clarified this with *ehem*, and based on what that person revealed to me, yes it is true that Astro is going to cease these 4 channels starting 1 April 2024.

Paramount Network, yes, Astro have publicly confirmed it.


I have been told that there is an internal discussion going on, where Astro had inked a new content agreement deal with TVB, and as a result, from 1 Apr 2024 onwards:
- TVB Magic channel will cease.
- SD channels of Astro AOD (CH352 and CH354), as expected, low viewership, no point of maintaining it, hence cease it.
- Internal discussion ongoing: TVBAnywhere+ app may be removed from part of Chinese Favourites and Dynasty pack bundle.
Meaning, if you activated or been using "free" TVBAnywhere+ entitlement that you got from Astro, then you may lose access to it from 1 Apr 2024.
Instead, you can stream TVB shows from Astro Go or On Demand instead.

And also, there is another internal discussion going on related to Dynasty Pack / Chinese Favourites, which I find it very shocking...
I've promised that person not to reveal it yet because it is not yet finalised, so got to wait and see what happens from 1 Apr 2024 onwards first.

Yeah, you can still subscribe to TVBAnywhere+ directly from https://www.tvbanywhere.com/en/webtv/subscribe without relying on Astro.
But like I said, let's wait and see after Apr 2024 first...

No... Since Astro Wah Lai Toi channel ceased back in 2020, they still keep the branding alive, by making it On Demand-only.
Meaning, you would see some of some Cantonese shows/Hong Kong shows via On Demand platform, with Astro Wah Lai Toi logo on it. That's all.
But tbh it doesn't mean anything to me

Astro AEC all along is included as part of the basic pack on Astro, and it is not considered FAST channel...

Hah? What you mean? Can elaborate further?

"atas perintah mahkamah?"
Now MYTV says the cessation of Awesome TV will postpone due to court order... So there is an ongoing court case between Awesome TV and MYTV?
Ok, that is news to me But does the court case related to Astro though?

This post has been edited by joshhd: Mar 19 2024, 12:54 AM

I tell you what... Just move on from Astro stocks.
If you wanna get rich, go look at other stocks, not Astro stocks.
No point keep a closer eye on Astro stocks. It's a waste of time.

Uh yeah... You can see it yourself that Astro AEC is now a free channel on Sooka.
I wonder why you ask for my confirmation? 😅

I don't think so.

No. You can subscribe to Multiroom Smart TV by yourself at https://myastro.astro.com.my

Rejected due to what? Is there an error message?
Maybe try launch the Astro app on your smart TV, log in using the same credentials as Astro Go there, and see what it says...?
Just curious, what was the name of your legacy pack before you upgrade to Sports Pack (with 24 mths contract, I assume)?
And you upgrade the pack through what method? Is it through My Astro app also, or you call the customer service hotline?
By right, if you switch from legacy pack to Sports Pack, you should be eligible for Ultra Box... You tell them you don't want to change the box, or how?

This post has been edited by joshhd: Mar 19 2024, 09:53 PM