QUOTE(joshhd @ Jun 9 2022, 12:03 AM)
Based on fruitie
's email reply from Astro:
It seems to me that they find it so much hassle till the point they need to get their higher management's approval. Things would've been much easier if you just switch to their new packs, which I believe it is their default SOP right now (since they've retired their legacy packs).
Also, introducing such hassle also means this will pushes more existing customers to switch to new packs, and discourages existing customers from staying in legacy packs as far as possible. That email also mention that you may require to switch to new packs if you want to change of package in the future. Basically, whatever legacy packs you and any of us having now, is literally "frozen".
Btw, I wonder why change of ownership also means you'll get new Astro account number? Isn't it just change the name and IC in their system will do or something?
Everything is changed. Even Astro Go account also no longer valid. I have to register a new Astro Go ID. TVB Anywhere and Disney+ Hotstar need to be linked again.
The smart card was also not working and I had to send SMS to activate it (appeared on the screen on what to do).
QUOTE(Oltromen Ripot @ Jun 9 2022, 01:00 AM)
hmmm... reading more into it.
probably it's because their existing SOP itself requires to issue a replacement account number all this while, BUT, now system is already restricted and can only create new account number with new packages,
while @fruitie insists it's just a matter of changing owner but to maintain pre-existing contracts and previous packages.
so have to get management level involved, who can authorize to bypass system's rules.
God knows what’s their procedures and yes must change to new pack next time.
Anyway, I will wait for a while before deciding to change as I’m not so keen to be tied with 24 months for Netflix.