Anyone have a problem when log into Unifi website?  My account shown nothing, it said I don't have an account. 

Actually, I used Unifi portal to view and pay bills for last few months, but today can't see anything.

On Unifi 50MB, 42.* ip range. Some international sites are reachable, though slow. Others are very slow, and will often time out or just partially load. Also, it seems that Twitter is having its own issues right now, so may not be due to this current problem.

It seems I'm stuck with the 42.* range (I'm in Ampang). No amount of shutting down and restarting will give me something else. Of course, this change all came about thanks to recent "upgrading exercises" by Unifi.

I'm only seeing probs with 42.153.48.56. AS38322 (210... 115... 175... 60... AS4788 all ok for me.)


Could be a BGP problem, all those things missing in the middle but I don't know how to troubleshoot that. Or just problem with Webe'S AS to TM.

because ip address not really matter anymore unlike last time

hmm...my experience with unifi is quite good

there is no announcement, the customer support post a comment
https://www.facebook.com/pg/weareunifi/post...f=page_internal
damn what discount?
others country have their problem too if you check their forum.
the problem is people don't understand internet work both way, not just the local isp need to be good, the hosting side also need to be good

its back boys !

Seems back to normal for me.

Back to mobile online gaming. 

Seem like everyone connectivity is back to normal.
I wonder what went wrong before.....

30Mbps for RM139 no longer available? Bloody hell.. it's RM179 now for that speed..

Any UniFi agent out here can help me?

My place doesn't support 50Mbps. I'm on 30Mbps paying RM179. I'm not qualified for RM139 promotion as it is only for new users. I'm also not qualified for the RM10 speed upgrade.

It's freaking unfair that i'm stuck in between and probably the stupid one still paying RM179 for 30Mbps while many are either paying RM139 or speed bump to 50Mbps for RM189. Never once receive any SMS from TM for any sort of promotion.

For anyone wondering how to get the new subscriber only price for unifi 30/50 Mbps I'll tell you, don't bother talking to the TMpoint desk employee because they will just say no. Instead, ask to talk to a supervisor, manager or even higher (I don't know any).

Only these people with higher position can help you get the new subscriber price, period. Most importantly, talk to them nicely. Yes it's very frustrating because they will not try to help you but if you communicate with them like a civilize human being then they will help you.

I'm facing the same situation but even worse, from VIP 20 to Advanced 50 (Thank you surprise, free upgrade) but paying RM249 (RM263 gst). The desk person just keep repeating the same crap over and over like a robot so I asked to speak with a supervisor or manager. Talked to a supervisor and managed to get it done. He told me that my case is not unique and its quite common and the supervisor wants to help but can't because that is not normal procedure.

Furthermore, he even told me to cancel my current account and register a new one which I told him no thanks because my line is perfect so why waste time installing a new one. He then agreed to alter my current account so no need to register a new one. Took about a week but he managed to do it.

So now I'm paying a lot less (more than RM80 discount, don't want to be too specific) from the current price. Apparently the perpetual discount (Promo Discount Perpetual) is only valid till 28/2/18. Not sure if there's going to be a new promo but he was rushing to get mine done to get the perpetual discount.

Perpetual discount means after 2 years (standard contract duration) the discount will still remain indefinitely, so the discounted price will remain forever.

tl;dr Want better price for your unifi? Talk to the supervisor or manager and do it nicely. They will help you but only if you talk to them in a polite and civilize manner.

anyone experiencing constant disconnects lately? like every 1 or 2 days it will automatically disconnects for like 5-10 minutes. i am staying in bandar utama area using ASUS-RTN12HP router

Hi fellow members, would like to ask if anyone had experience with upgrading from 10/20/30/50 Mbps into 100Mbps? Do they need to configure the fibre cable again or all they will do is just alter the speed from their end i should suppose to get 100Mbps?

My current situation is, TM called me mentioning that my 2 years contract from 50Mbps is coming to an end and as a gratitude, they offered me to upgrade my current package into 10Mbps at the price of RM219, then i received a email from TM stating my Unifi package has been successfully processed, but i kept restarting my Huawei HG8240w but still getting 50Mbps.

Hi,

I want to install Unifi 30Mbps. Been waiting a while mainly due to unavailability in another location [planning to shift by end of the year]. Now that, both the current area and the other area got Unifi coverage, anything I should know before subscribing to it?

I've heard talks of higher speed/less prices but chances  they'll be implemented in the near future [3-6 months, possibly earlier]?

p/s: current speed = 4Mbps.

Thanks.

I'll do that
Good point, didn't consider that. Just curious, supposed the ports at the place I'm supposed to shift to runs out, could we request for more ports?

True that the pricing is high, but compared to what I'm paying for 4Mbps, 30Mbps is almost 6 times cheaper [price per mbps].
Thanks.

TM Schedules A Special Briefing Session On 3 July.

  that is amazing logic
please explain why everyone is having "wifi problem" at the same time
and only unifi users are having "wifi problem"?

also, i am not using wifi but connected to the router via ethernet cable... why still have still slow AF? my pc must be secretly connected to "wifi" without me knowing