Not first come first serve, it's whatever the hell they want. If TM decides you area is worthy then they will upgrade. If not, too bad you wait 6 months or more. I suspect it's based on usage, the area with the lowest usage gets upgrade first. That way they know they line won't get raped so hard compared to upgrading an area with high usage. The upgrade is free so logically whoever registers should get it immediately so why the need to delay? They already got customer's consent so what are they waiting for? At worse I think 2 weeks is the slowest it would take after you register but nah, in my case I think it's 7 month or maybe more, forgot already. Your telling me it takes 7 month to change my account from 20Mbps to 50Mbps? HAHAHA what a JOKE.

This post has been edited by ahpek26: Jul 18 2018, 12:47 AM

They don't need to come to the customer's location, it's all on their end. It's literally just a simple account settings, nothing crazy or complicated. TM lying through their teeth. Proof is when I got my upgrade nobody came to my home, I got an sms that say your account is upgraded bla bla and I come home, test and yep it's upgraded.

Sounds logical. Not their first rodeo so it's pretty obvious they'll just follow the same SOP as last free upgrade.

So I guess this time around the customer don't need to register anything since the option available is "check" only. Both my unifi and unifi biz free update is jan to june 2019, which is the same timeline as before.

So whole TM staff is working on the upgrade page till the whole network goes full retard? They can't even cater to the current bandwidth usage. How or where are they going to dig up the remaining bandwidth to cater to TEN TIMES the current speed?

Upgrade process that takes more than half a year to implement whilst not even able to maintain the current network and can't even create a website that doesn't crash and burn, knowing full well that there will be high traffic since this is not their first upgrade rodeo.

Twitch is still fking slow at peak hour and not a single fk is given, naturally. TM is just a joke that just keeps on giving. Maybe my grandchildren will get a better internet when TM finally goes bankrupt, though I think a Tsunami that would wiped out whole Malaysia is likely to happen before then.

I think any sane person would pick Time internet 9/10 times. Maybe that 1 time when your lapsed in judgement due to alcohol or maybe you want to win a bet with your friends but if given a choice I wouldn't give TM a dime of my money.

More like it has always been slow at this time, i.e. peak hour. Speed should gradually improve nearing midnight time. Imgur, Twitch, Streamable will slow down to a crawl at 8PM at my place. No word from TM so clearly its working as intended for them. For people who watch Twitch religiously every night then get a VPN and bypass TM's bullshit speed cap. Worked for my case just using a free proxy or VPN.

This post has been edited by ahpek26: Jul 18 2018, 10:46 PM

I don't use any paid ones. Free ones are ok but I woudn't use it since I can't trust it. The ones I have used are bolehvpn and it works good. Price is good, you get plenty of servers to choose from, speed is good; as fast as your internet can go. Haven't used it since I got unifi since tm don't throttle it, unlike streamyx.

This post has been edited by ahpek26: Jul 18 2018, 10:52 PM

No mention of the difficulty in accessing the website or the fact that it just doesn't work 99.99% of the time.

Quality journalism. Made in Malaysia. Support our local product *ptui*

Steam, origin or uplay either used Malaysia or Singapore server which unifi has no issues with. Twitch (for my case) uses Hong Kong server which is absolute dog sh*t with unifi. Looks like TM just doesn't give a damn about it and have no intention of fixing it. Do yourself a favor and get a VPN if your an avid Twitch user, will save you a lot of headache.

Streamyx or unifi ip address have different routing. That's why when some people are having issues, other are not. People have suggested to change ip address if your having slow internet. It won't fix anything if your account is not assign that particular (non problematic) ip address range so it works in theory but in practice not so much. Sometimes I try to change to multiple ip address but the routing is the same so no point either.

Guess TM has some special ip which is impervious to bad routing or slow speed that some people seem to have because every time someone complain about slow speed these "special people" will come in and say nothing wrong it's just you.

This post has been edited by ahpek26: Jul 18 2018, 11:56 PM

What private ipv4 address, got example?

I'm wondering what are TM's plans for people who are not eligible for speed upgrade, it means they're stuck at 30 or 50Mbps. For now, not so bad. But in the future when 100Mbps is the slowest and cheapest package, are they expecting people to cut their line and register a new account to get cheaper price? That's not going to happen because their hardware can't even support it.

Are they expecting people to subscribe to the shit 30Mbps (60GB) that throttles to a BLAZING 128Kbps just to get a better pricing? I can't imagine the madness next year when they introduce a newer, cheaper, faster package and current customer is just left hanging by the balls and paying a premium while getting slower speed than new ones.

Oh I can't wait for the predictable and hilarious shitstorm that will follow.

Can't believe nobody has mention this already, but you don't have to register anything to get the upgrade. The system on the website is just to check if your eligible for the upgrade or not. If your not eligible, too bad. Not sure where people get this "register" nonsense from, you don't need to register a damn thing because there's nowhere on that website to register anything.

For the people who got the email, it's not because they login and check their eligibility, it's because they are already eligible for it in the first place.

Seems like TM can't even manage an intranet, sorry, a website of which is their own and customer is browsing so I can't imagine the bandwidth load it's getting is anything server. So god damn incompetent, now the whole world can see it, not just TM's customer.

Fking morons.

This post has been edited by ahpek26: Jul 20 2018, 03:28 AM

Shows you even they're not sure about it. Funny enough, I have two account, unifi and unifibiz, both are eligible. As far as I know there's no mention unifibiz will get a speed upgrade but to be fair TM is being vague and states "unifi" so anything unifi related get's a speed upgrade. More bawang from the bawang master I guess.

Oh really they need your permission huh? Well then explain to me why I did not see anything resembling a "Sign here to agree for speed upgrade" when I login and check my eligibility. Instead, it's literally just a login and view if your eligible or not and the date of when your account would be upgraded. Where is this magical "verification" you speak off? I work with facts, not pixie dust.

It's a speed upgrade with no extra cost and no hidden quota or what have you so logically they don't need the customer's consent whatsoever. Of course, they want to do it "legally" so they would need some sort of agreement from their customer or as I would interpret it "if the user didn't give consent then yay, we make more money, suckers".

The thank you surprise is full of shit, just like this one. To be fair, it was less shitty than this current one i'll give you that much but it was a joke nonetheless. Took them more than 7 month to upgrade my account, oh yeah "smooth and fast" alright. Just because you got it fast doesn't mean everyone got it too. Heck, I might even be considered lucky because some people didn't even get it at all. What did TM give these people? Free premium tv channel or some garbage for 1 year, ONE YEAR HAHAHAHA WHAT A FKING JOKE.

TM is a shit ISP, from dialup, to streamyx, to unifi and I doubt it would ever change. I don't have much of a choice so i'd just stick with it since the alternative isn't any better. As they say, make lemons from lemonade. You want to support them, say good things, hey be my guess I'm not going to stop you.

We have always talked about it. You might not noticed it. What most people here did (myself included) is go to TMpoint and ask for a discount. TM employee would say this la, that la, you know typical bs can't do this can't do that but if you push hard enough they will give you a discount. Old customer is literally getting screwed because TM will never give discount or offer, period. They would just keep quiet and let these suckers customer pay crazy money every month.

So you have to be vigilant and know what the current pricing is, what everyone else is paying, then you can go to TMpoint and argue your case. Else, if you simply go there they will bs you and you won't get squat. This is Malaysia la, gotta fight for everything if you want to have better life.

Have to fight lor, fight till you die if you want discount. Most people got lucky TM actually entertained their discount request first time but some forum user here not so much. Have to go TMpoint many times, write email, complain mcmc etc and only then TM would give discount.

Money la what else, I myself don't give a shit about tv so i'd rather not pay for it but no choice, want internet have to pay for tv. It's free RM30 for them every month, per customer, MINIMUM. You'd think they remove that? HAH, over their dead bodies! If gobind screw their ass then I think we might get a chance but that's like wayyyyy down the line. Maybe 50 years later, when internet is fast enough and we don't need tv or astro.

This post has been edited by ahpek26: Jul 20 2018, 05:13 PM

Like this I come pull cable from my home straight to your house and I pay you monthly. Can or not?

Huhuhu.. been there, done that, multiple times in fact. Problem starts Thursday, solved at Tuesday (next week). Call everyday from Thursday (to report), Friday (to tell me to hurry up), Saturday (to tell me to hurry up), Sunday (request to speak to Manager or Supervisor), Monday and Tuesday no need call since Sunday Manager already said will come on Tuesday (confirmed will come and they did come).

Every time I call them to hurry up, they will "escalate the situation", whatever that means but it didn't speed up the repair at all. The problem was a faulty power adapter for BTU (modem). I changed it to a spare I had and it fixed the problem. So I told them on Friday and Saturday just send one technician change the power adapter but no action. So Sunday I fed up I call them and straight asked for Manager or Supervisor.

With TM call center this is the only way to get your problem solve fast, by reaching a Manager or Supervisor. Why? Who knows. Maybe they have special privileged that normal staff don't have. Maybe they got special power or something I donnu but every single time I make a report via 100 it's always the same shit, I make report, wait 3 days, problem not solve, call and ask to speak to manager or supervisor then one or two days confirmed problem solved.

Now I may just be unlucky or my area is problematic so not enough technician to do the job but result is result and I've done this so many times and it worked pretty much all the time.

I'll be frank, I don't care much about it. Slow upgrade? 50Mbps works for me. Not running a datacenter or leech server and i'm not too heavy on the download, so no big deal. The price? Already satisfied with mine after I got my discount request approved, RM149. The slow speed at peak hour? VPN can solve.

I honestly don't believe in reporting to the higher authority e.g. mcmc, skmm since I tried once and they didn't do anything and just sit on their ass. What works is I take a picture and send email to TM help and also forward it to facebook. Within two days problem is solved. Mcmc or skmm? Not a peep, no reply or anything, total silence. Probably still on holiday mood or something, useless garbage.

I rant just to vent my anger and share info. Maybe someone noticed their connection is dysfunctional but are unsure, if I voice my opinion then they might get a better understanding of their own problem... maybe. So what does their complaining achieve so far? I see streamyx got a price cut, that's good, except its for new customer, not so good then. I noticed most of them aren't eligible for speed upgrade and no effort is made by TM to explain why. Not saying he should stop doing it but I think a more proactive and effective direction is required. What is it? I donnu I'm the guy who rants in forum remember? lol.