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 Expensive data roaming plan RM38, how to turn this thing off ?

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3825968
post May 3 2022, 06:07 PM

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QUOTE(Dozz @ May 3 2022, 05:11 PM)
My friend is in Singapore now. Subscribed the RM49 roaming pack, but don’t know why no 5G. He is using iPhone. 13 pro max, with latest firmware and selected Singtel but no 5G available still…
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Oh no, on esim?
Dozz
post May 3 2022, 08:47 PM

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QUOTE(3825968 @ May 3 2022, 06:07 PM)
Oh no, on esim?
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My friend is using physical SIM.

Dozz
post May 13 2022, 02:36 PM

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QUOTE(3825968 @ May 3 2022, 02:52 PM)
When are you going to SG? I am planning to visit in coming 13 May, will share you my experience, or you can share yours with me if you visit before me.

I will be there for 5 days, RM49 pass seems like a good deal with 5G
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are you going to singapore today? do update us about 5G roaming in SG ya
3825968
post May 13 2022, 03:22 PM

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QUOTE(Dozz @ May 13 2022, 02:36 PM)
are you going to singapore today? do update us about 5G roaming in SG ya
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Will try to update by tonight biggrin.gif
Dozz
post May 13 2022, 11:28 PM

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QUOTE(3825968 @ May 13 2022, 03:22 PM)
Will try to update by tonight  biggrin.gif
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Looking forward. smile.gif
3825968
post May 14 2022, 01:05 AM

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too bad no 5g for me too, CS is not helpful as well
3825968
post May 14 2022, 01:28 AM

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Didn’t work on iPhone, but worked on Redmi not e 10, nothing to exciting will share more
Dozz
post May 14 2022, 10:36 AM

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QUOTE(3825968 @ May 14 2022, 01:05 AM)
too bad no 5g for me too, CS is not helpful as well
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Damn! Maxis is misleading us !
i assumed you already contacted CS? what they said ?
3825968
post May 14 2022, 11:23 AM

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As usual, they are not capable to find out if iPhone is supported, but instead they ask me to provide all these details to escalate, by the time they come back to me I won’t be SG anymore.
But I think my assumption is correct, their Carrier setting for iPhone is not updated lol



Message from Maxis:

Kindly provide us the complete details below for us to escalate a case on this matter
Name:
Affected Mobile No:
Full Description of the Problem:
Signal bar (1 to 4 bars):
Network Mode (4G/H+/H/3G/E):
Issue Since when:
Previous Experience:
Latest occurrence:
Indoor / Outdoor:
Date:
Time:
Location (Full Address):
Landmark (School/Malls/Mosque):
Latitude/Longitude:
Device model:
Speedtest results:
Contactable number:
Other users facing this issue: YES/NO
3825968
post May 14 2022, 01:13 PM

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user posted image

there is also FUP of 2GB per 24 hours
Dozz
post May 14 2022, 02:47 PM

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QUOTE(3825968 @ May 14 2022, 11:23 AM)
As usual, they are not capable to find out if iPhone is supported, but instead they ask me to provide all these details to escalate, by the time they come back to me I won’t be SG anymore.
But I think my assumption is correct, their Carrier setting for iPhone is not updated lol
Message from Maxis:

Kindly provide us the complete details below for us to escalate a case on this matter
Name:
Affected Mobile No:
Full Description of the Problem:
Signal bar (1 to 4 bars):
Network Mode (4G/H+/H/3G/E):
Issue Since when:
Previous Experience:
Latest occurrence:
Indoor / Outdoor:
Date:
Time:
Location (Full Address):
Landmark (School/Malls/Mosque):
Latitude/Longitude:
Device model:
Speedtest results:
Contactable number:
Other users facing this issue: YES/NO
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Bro , did you contact maxis CS vis WhatsApp?

p4n6
post May 16 2022, 07:04 AM

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If iPhone not working shouldnt it be asked at SG Apple Care instead?

But not a surprise iPhone not working for 5G cause it wont work in Malaysia so no reason to believe it can work in SG during roaming …
Dozz
post May 16 2022, 02:38 PM

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Chat with maxis CS. At first they said current SIM not supported 5G , but after a while they said iPhone and current will work on 5G roaming in SG.
Hmm…. Need more user feedback on this
3825968
post May 16 2022, 07:06 PM

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QUOTE(p4n6 @ May 16 2022, 07:04 AM)
If iPhone not working shouldnt it be asked at SG Apple Care instead?

But not a surprise iPhone not working for 5G cause it wont work in Malaysia so no reason to believe it can work in SG during roaming …
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Nope, there is something called carrier setting need to be pushed out by carrier, like how they released VoLTE back then. Apple won't do anything on this, not to mention Apple SG smile.gif
Dozz
post Jun 1 2022, 11:16 AM

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anyone else going to singapore or thailand soon ? can test 5G roaming again
ExHellSing
post Aug 6 2022, 10:17 AM

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Anyone got 5G signal with iPhone on roaming?

Just came back from Singapore and Indonesia, roaming on their 5G network (Telkomsel and Singtel), but I can’t get 5G signal at all.

Contacted the customer care and they can’t even give me a clear answer what’s wrong. One say device not supported, one say simcard not supported.

If 5G is not ready this is misleading advertisement.


Dozz
post Aug 13 2022, 04:02 PM

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QUOTE(ExHellSing @ Aug 6 2022, 10:17 AM)
Anyone got 5G signal with iPhone on roaming?

Just came back from Singapore and Indonesia, roaming on their 5G network (Telkomsel and Singtel), but I can’t get 5G signal at all.

Contacted the customer care and they can’t even give me a clear answer what’s wrong. One say device not supported, one say simcard not supported.

If 5G is not ready this is misleading advertisement.
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Yes, Maxis 5G roaming in singapore is misleading advertisement.
I been to SG recently and using iphone as well, no matter what i try, unable to see 5G at all.
I think it is because apple hasnt activate 5G on maxis, that why we unable to get 5G access in singapore
Maxis should stated it clearly on the website, but they failed to do it.


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