QUOTE(localbus @ Feb 27 2018, 05:40 PM)
stated on the webpage :
MaxisONE Plan users are automatically subscribed to MaxisONE World. All they need to do is just to switch on their roaming in their phones.
Turn on data roaming or make a call or send an SMS.
My problem is that i don't need the whole day plan... Recently travel to Singapore and every morning I only received 1 or 2 important SMS. and Data roaming is OFF.
But when i back home.. the bill put 4 days of RM38 each day... thats RM152 for few SMS i did....
It happened to me also, I called the Maxis center and they said this is the only plan they have for all Maxis users. It's really unfair! I still want my roaming to be on for emergency calls and how can Maxis force such charges on us.
I filed an official complaint on KPDNKK and MCMC.
It will be great if you guys can file the same thing to these agency for them to take actions.
KPDNKK: https://e-aduan.kpdnkk.gov.myPENGESAHAN PENERIMAAN ADUAN (01812184)
Dengan segala hormatnya perkara di atas adalah dirujuk,
2. Adalah dimaklumkan bahawa aduan tuan/puan telah diterima dan kini di dalam proses untuk diambil tindakan selanjutnya dalam masa 21 hari bekerja.
3. Sebarang pertanyaan atau semakan aduan tuan/puan bolehlah melayari dan log masuk ke Portal e-Aduan KPDNKK di
https://e-aduan.kpdnkk.gov.my atau menghubungi talian Hotline KPDNKK 1-800-886-800 dengan mengemukakan No. Kad Pengenalan atau No. Aduan tuan/puan.
4. Pihak Kementerian mengucapkan ribuan terima kasih di atas kesudian pihak tuan/puan bekerjasama dalam meningkatkan mutu perkhidmatan kami.
"BERKHIDMAT UNTUK NEGARA"
"KUASA PENGGUNA : SATU PENGGUNA SATU SUARA"
Sekian, terima kasih.
Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK)
MCMC: https://www.mcmc.gov.my/make-a-complaint/complaint-circleDear Sir/Madam,
The following is a brief summary of a complaint which you have lodged with MCMC.
Complaint ID: 0618-01-0002770-MXS
Service Provider: MAXIS
Complaint Category: Bill & Charging
Complaint Subcategory: Unreasonable Charges
Complaint Details: When I travel to SG and receive or make a phone call, they will automatically charged me RM38 for the whole day instead of charging me per call rate. I have called maxis to ask for clarification and an option opt out this service. They said these are the selected countries and they do the same to everyone because this is the only plan that is available. As a customer, I do not have a choice to opt out and I have to pay RM38 if I make/receive 1 phone call for that day that is more than 3 mins in Singapore. 1 phone call in Sinagpore for 1 day should not cost a customer RM38. This is really not fair for Maxis to automatically charge all their customers who received or make phone call one time per day in their "selected 9 countries". I'm very sure there are a lot of Maxis users who are not aware of this automatically charge of RM38.
Please use the Complaint ID: 0618-01-0002770-MXS for all future communication with MCMC regarding this complaint. You may use the given ID to check the status of the complaint in the MCMC
Thank you.
From:
Complaint Team