Hey guys! Will be signing up a new courier service soon, so far DHL macam not bad (multiple drop off points and international brand)

However, before proceeding, would like to know the reviews.. anyone used them to send/receive package before?

Punctual?

How is the service? Easily contact with Customer Service?

company subscribe gdex jer

overseas client use dhl
everytime we inform them our docs ready, they will arrange dhl for pickup and arrive 1-2 days later between middle east / asia.
so far so good

Your fragile item need to be protected carefully. Double or triple wrap protection.

Good luck.

poi~

GDex i tried using last night, sent 3 items, 1 received by customer and another 2 still pending... and also, online review for GDex kinda bad

DHL currently got promo, the delivery rate RM7 (haven't include GST).. thus attracting me, cause international brand haha

of course bro, got bubble wrap haha

so far dhl /fedex / ups , all good.

Expensive
Bought from Amazon, use DHL. Courier cost more than product.

But total cost is still cheaper than buying locally

for international delivery, usually the courier price same or higher than the product la xD

Depends mood diorang

Sometimes fast, sometimes slow

Btw, how ur cc biz?

This post has been edited by Lyu: Feb 9 2018, 03:03 PM

bukan CC la haha

online game store broken up with partner and decided to do alone now

so far stuff i got from US back to marehsia with DHL is fast and good service

sell ori game or bootleg ?

ori game titles of course

mainly PS4 and NS

My company using DHL to send sample to our customers.

The heaviest should be around 12kgs and the destination is Hungary. So far no complaints coming from the customers side.

They also provide pickup twice per day. Morning and late afternoon. I should say DHL is good. Even the CS also helped us a lot if problems occurs during item transportation.

sounds more and more promising now

try amazon.co.jp

DHL eCommerce is it and not the DHL Express?

the fee is not cheap though. but the service is good.

tracking is easy and in the information is very detail.

Dua Hari Lambat.
So better than others that is usually a week late.

I once volunteered for a DHL family event. So the MC decided to break the ice and asked the participating kids what DHL stood for?

Then one kid confidently said "Dua hari lambat" so loud that we in the hall all laughed our ass off.

better than Skynet, PosLaju, GDEX and apa tu link

not bad, they got express 9, 10, 12

most expensive courier service but will confirm sure reach to recipient on time

why not use easyparcel? you dont have to drop off at a drop off point, they come and pickup from you

the price is always depends on your volume.. it is super cheap for some but bloody expensive for most normal user

yaya DHL eCommerce

i used it once for personal usage, ask them to come pick up, bloody hell... late for a freaking week!

dun dare to use it for biz anymore

DHL good.
skynet macam sampah.. worse than poslaju o0o

Oh... ape salahan partner?

What is the shop name again?
GG?

long story haha, better not to say here

yeah GG

For local deliveries of letters and parcels, my company will use either GDex and OCS courier

We use FedEx and DHL when import from overseas. Previously I asked FedEx they say they only do international shipments. Domestic they don't do. Does DHL offer domestic shipments now? I never checked..

I do like DHL, I think for international shipments, they offer better rates that Fedex. Problem is, some companies in the US where we import our stuff from specifically mention they do not use DHL. So no choice have to use Fedex.. but for European side, no problem.

I recently decided to ban DHL because they mistakenly declared my non-taxable shipment as taxable items and it took me 2 months and Customs' intervention to get my items. Customer service was completely useless and the clearance department refused to reply to my e-mail. I had to personally contact Customs, lodge an official complaint and go back and forth for weeks.

Prices are cheap but their handling of tariffs/taxes are bad. I've had friends deal with improperly taxed items as well.

This post has been edited by neoexcaliber: Feb 9 2018, 04:11 PM

Citylink

try look into DHL eCommerce the rate they offer, more or less the same as Poslaju

that's sad to hear, everything settled now?

Courier fee rm200.

Greece to malaysia 3 days reach my hand

Yup. Received my items last week. The best part was, DHL did not contact me at all. The shipment just showed up at my doorstep. No apology, no explanation as to how they screwed up, nothing. The only person who told me the shipment cleared was from Customs.

Oh that's interesting. So it is basically like the local courier service, but by DHL?

Because our company not doing e-commerce... if just need to send parcels or time-sensitive documents can ah?

DHL - Dua Hari Lambat
PosLaju - Hari ni kirim, kemarin dah sampai
Skynet - Parcel trapped in the sky, will never receive.

oh my, well at least sampai, ngam ngam before CNY

this u gotta ask them o, they offered me eCom package

for PosLaju... kemarin? sure bo

Ya, will bring it up to my colleague

You doing ecommerce business?

yea, part time online seller

selling PS4 and N.Switch stuffs

DHL ecom need certain volume only they will entertain u. average 10 parcel a day. (the last time i contact their PIC)

moreover their coverage not as good as poslaju.

If you doing international business then can go for DHL.

if local, then better use Poslaju only because coverage is whole Malaysia and their service is quite ok la... so far so good

This post has been edited by kopiPeng: Feb 9 2018, 04:58 PM

weird, they didn't mention anything about the volume though

poslaju need to open account and deposit money isn't it?

The last time i asked is they initial launch their DHL ecom package, got min volume. (around 1 year back not sure they got change anot)

DHL also need open account but few days gaodim. not sure about deposit thou (last time PIC told me no need deposit).

Yes. Poslaju need open account and 1k deposit (whole process 2-4 weeks).

Ohya. another thing that hold me back is DHL dint provide those plastic flyer bag.. need self buy. $$$ also

really?? i used it for personal and office, they postman pickup on time jer

well yea... haha! DHL no provide flyers

Poslaju duno got change policy or not... i dun really wanna deposit so much there... and wat the heck? proces took 2 - 4 weeks? o.o!

what courier you use? i might give them another chance... since i got free credit.

not recommended for light users/bulk sender/ulu area.

if like that best use either Skynet/Gdex/Taqbin (Taqbin use GDEX for areas out of coverage and their rates are cheaper than GDEX direct)

People send package to me via DHL before. Dont drop letter to say fail, dont call, nothing. I call and ask for redelivery few times also never deliver. End up i go there to self collect. They tell me self-collection time is between what to what. I said nobody called me. I have to keep calling to find out what happen to my package. Email them to complain and they keep taichi and say not them to report to.

Total boycott after that.

This post has been edited by yadea: Feb 9 2018, 07:08 PM

thanks for the input! will take into consideration!

Note that based on my experience, calling them, they will keep taichi to other department where u have to call them urself. Same as emails. Funny thing is they dont leave delivery failure cards and they even confirmed it when I asked but they said the rider is supposed to call u, in which I didnt receive a call. Send complain emails and I think no response apart from u send to wrong department. Please contact at xxx@dhl.con.my and same thing happens when I email that department.

So I'll say their bad at handling customers.

well.. some of them do that..

anyway, juz found out EasyParcel can drop off the parcels at the courier's branch! might juz go with that

what item so cheap rm7 by dhl?

they say promo now

items below 2kg RM7

within peninsular

oic, wah so aggressive now

me long time dhl account 15years, but only deal with international shipments. thats why never heard before rm7 shipment.

it is the dhl ecom package though

oic. not bad. but do you need to commit the volume? like every month need how many shipments?

not to my knowledge though

they didn't mention anything about that

I think it’s a new Service by DHL .. I saw recently also in Mailboxes etc they have DHL ecommerce shipping which is quite cheap inside MY.

I guess they have a somewhat separate network from DHL Express international side

however, according to some of the comments, it makes me think again... their coverage is not as wide as PosLaju

I use poslaju..
it could be area as well..maybe your area is quite outskirts

Taylor's University Lakeside Campus... hahah!

Anyway, since now I found out they got drop off option, I prefer using that..

As them about ODD (on demand delivery), customers will get alert on sms, while the courier does his pickup and also customer has the option to reschedule online with various option). These are for B2C services

the last time i use DHL to receive, its good

until the time comes where certain area DHL no longer cover and they forward the parcel to pos laju. but overall still ok in terms of handling custom

most likely will be going with PosLaju for the time being

mainly due to:

- DHL's coverage not as wide as PosLaju
- DHL no provide flyers

Bump

Can i ask dhl to hold my parcel as soon as it arrives in Malaysia, due to the fact that i won't be around during the delivery time?