I recently decided to ban DHL because they mistakenly declared my non-taxable shipment as taxable items and it took me 2 months and Customs' intervention to get my items. Customer service was completely useless and the clearance department refused to reply to my e-mail. I had to personally contact Customs, lodge an official complaint and go back and forth for weeks.

Prices are cheap but their handling of tariffs/taxes are bad. I've had friends deal with improperly taxed items as well.

This post has been edited by neoexcaliber: Feb 9 2018, 04:11 PM

Yup. Received my items last week. The best part was, DHL did not contact me at all. The shipment just showed up at my doorstep. No apology, no explanation as to how they screwed up, nothing. The only person who told me the shipment cleared was from Customs.