People send package to me via DHL before. Dont drop letter to say fail, dont call, nothing. I call and ask for redelivery few times also never deliver. End up i go there to self collect. They tell me self-collection time is between what to what. I said nobody called me. I have to keep calling to find out what happen to my package. Email them to complain and they keep taichi and say not them to report to.

Total boycott after that.

This post has been edited by yadea: Feb 9 2018, 07:08 PM

Note that based on my experience, calling them, they will keep taichi to other department where u have to call them urself. Same as emails. Funny thing is they dont leave delivery failure cards and they even confirmed it when I asked but they said the rider is supposed to call u, in which I didnt receive a call. Send complain emails and I think no response apart from u send to wrong department. Please contact at xxx@dhl.con.my and same thing happens when I email that department.

So I'll say their bad at handling customers.