No check in luggage, only worry about 1st flight delayed arrival.
If I already have web check in with boarding pass, on arrival can go straight to the international departure hall? Sorry for noob, hardly travel.

Oops just bought the JHB-KUL ticket, rm12 only, trip is 7 months away during which time will see how. Anyway thanks.

This post has been edited by MGM: Sep 26 2019, 08:35 PM

Would having the Airasia Platinum status help in this situation?

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This post has been edited by MGM: Dec 25 2019, 09:33 PM

Seems like I can't add my niece to the family-list which is only for spouse, sibling, parents, step-parent, grandparents and in-laws. Want to use my Big point to buy air-tickets.

Yes I think it is redeemable via AirasiaBig APP/website.

r u sure, like that can also add friends.
Actually Airasia app allows to add family and friends but AirasiaBig only for family but exclude uncle/aunt/cousins.

This post has been edited by MGM: Dec 25 2019, 09:56 PM

If can't use expiring Big points to redeem flights, is there other alternatives?

Went to Airasiabig website to redeem my expiring Big points, and as usual like evrything AA, one has to vomit blood first and still can't get things done.

Mine too, take forever to connect up with Allstars CS. Is there other way like email? I am from JB otherwise would just rush to AA office at KLSentral.

Thanks, last month it still offered for full refund to creditcard but now only as credit.

Which email should I used?
My brother in kl managed to get it done at KLSentral.

From morning until now, AVA still trying to connect me to an available agent, is Airasia trying to wait until our flight lapse so that they can save on the refund?

What happen if we didnt do anything and our air tickets cancelled by AA lapsed? Do we get the refund into our credit account automatically?

So u did the request refund after departure date. How to complaint to MAVCOM, cos I have been trying to ask for refund via AA live chat but always put on Q and never reach my turn after 12hrs until I go to bed.

I have been waiting for AA live chat for >2 hrs when it estimated waiting time is 1hr 18min. Got a feeling that AA wants our flights lapsed so they can keep the money. Too bad cursing doesnt help.

Is it that we can request for full refund only if we received a notification via sms/email that our flight is cancelled? What about those affected flight without cancellation sms/email?
I also received this notification, so does it mean I can only ask for refund for affected flights mentioned in this table?
I only received cancellation email for 3 out of 5 outstanding flights, all in April. 1 D7 flight in May meet the condition mentioned in the table but another AK flight is not.


Can a flight booked using Bigpoints ask for refund? How will AA treat it, reinstate the points?

This post has been edited by MGM: Apr 12 2020, 12:58 PM

The way AA handles in such manner unease the customer and leave them disgruntled, and yet they r voted best budget airline in the world, definately not for customer service.
It took hours just to connect up with AllStar and raised a case for refund by credit and yet the next day case is closed, no email notification of the outcome.

So what is the final straw they gave in to u?
Do u have to threaten u will take the case to certain authority?

Including those refunded to credit earlier in April 2020?