I'm using sony smart tv too with netflix apps inside. last time even with streamyx 4mbps can easily get 720p. 1080p can get it but it will take a while, maybe close to 1 minute

you are not alone with this. i wasnt throttled for a while until a month ago. i will be throttled at around 830pm-1am. its gonna be throttled like crazy. imagine 480p-720p max on a 100mbps unifi. i am still having the same problem with it. youtube 4k is not affected which confirms that the line is not congested. my way around it is to connect to a community vpn server (eg:vpngate) and it will stream flawlessly getting 15mbps 2160p. but as soon as i disconnect the vpn, it goes to pixel town again. LMAO. tried calling tm but they dont see it as a problem because speedtest.net shows perfect 100mbps down and 50mbps up. just fyi, all my device wired lg tv and laptop are throttled. wireless side on my iphone and android phone is even worse. dont even know what else to do anymore. im sorry for anyone who face this, i understand how it feel.

Please take note that Netflix is not hosted in Malaysia therefore it relies on the international gateway which most of the time is beyond our control(Also depends on TM's routing policy). Local Speedtest only measures domestic traffic which again doesn't really say much about the overall internet experience as some services aren't hosted in Malaysia.

Im afraid im gonna break yr bubble pal. It is hosted in malaysia. In fact its hosted at telekom malaysia cdn itself. Take a look at my screenshot i took a couple of days ago.


Attached thumbnail(s)

i can stream 1080(5000bitrate) just fine with 8mb speed, just have to wait for less than a minute. Sometimes when isp is throttling then just restart my modem/

Yeah but not all though. Most of the stuff I watch are coming from SIN00x, Singapore, I assume. These take a while to ramp up to 1080p. The locally hosted ones are much faster, of course. Matrix for example is hosted here. Pacific Rim is from Singapore, if you like to test.

True. Although we have local CDN, not everything is hosted there. Even most of my services don't use local servers.

I just saw the sin00x u just mentioned. Thanx for pointing it out to me. Its funny that it changes though. At the mentioned throttled timeline(8pm-1am) for example 'that 70s show', it will be on sin00x an stream at 2-3mbps. Outside the throttled timeline it will be streamed on telekom cdn. So i know the same show will be on both cin00x and telekom cdn. I included both screenshots taken at different time. U can clearly see (sin00x = 3mbps) and (telekom=101mbps).
I also included a screenshot for the pacific rim just for support. Im trying to be as clear as i can.


Attached thumbnail(s)

You're right. I just checked a minute ago at 11:30am. Everything I tried is streaming from Telekom servers. I tried Matrix, Pacific Rim, Avengers Civil War, Benji, Ace Ventura, Ricky Gervais Humanity, Russell Peter Notorious and an episode of Dexter.

I'll check again tonight and see what happens. I wonder what's their criteria for falling back to Singapore's servers. Maybe when Telekom's server reaches a certain load? If I look at the CDNs for Benji, I see one SZB, 2 x SIN, 4 SYD, Sydney? So perhaps they fallback from one to another depending on load.

So to RonanGow, I would say this would be Netflix's problem.

For the curious, shift-ctrl-alt S, D and L.

This post has been edited by soonwai: Mar 26 2018, 11:44 AM

Most probably too many people streaming Netflix. But I believe you can change the CDN that Netflix uses as shown below as well as set the bitrate so that the video quality doesn't degrade.



This post has been edited by faizyunus: Mar 26 2018, 01:55 PM

Yes, can. If I’m on SZB, both SIN and SYD appears as options. But if I’m already on SIN, SZB isn’t listed as an option.

Have you tried accessing Netflix using TM's DNS servers?

No, currently using Google and OpenDNS. Will give it a try. Does it make a difference?

This post has been edited by soonwai: Mar 26 2018, 02:24 PM

i often get MY server and streams at full speed when using chrome , but whenever i use edge or win10 netflix app i will most likely only see a lot of singapore servers without MY server and those SG servers only allow me to stream at 20% of my internet speed.

i second this question. will it make a difference? i might just point my netflix devices to their default 1.9.1.9. please confirm this if u have variables. thanx

tried using default settings so i am obtaining dns from tm which are 202.188.18.188 and 1.9.1.9.
as per today, my cdn changes to spore and remain that what despite being changed to default tm dns. another miserable evening on unifi. maxis fiber users come in please give some feedback. i heard maxis is now doing better at netflix/youtube 4k. thanx

The response for Netflix servers maybe different. Another way would be to VPN to Malaysia server.

This post has been edited by faizyunus: Mar 28 2018, 07:15 AM

Very nice. How is it different?

Do you mean VPN to Malaysia VPN server even though I’m already in Malaysia?

Try changing the Netflix playback setting to high. This might solve the problem.

Guys/Girls,

I too have been suffering from this bullshit for the past few weeks. This does look like Netflix is being throttled at certain time of day. Around 8-12pm everynight I will get no more than 1080p, sometimes down to 720/480p. My router indicates that the TV is CONSTANTLY using 5Mbps download speed- It looks like its being hard capped at that speed.

I have spoken to Netflix support - not much help from them but they did some live testing while I was on the phone and they said my bandwidth is limited.

Some relevant info on my setup:
- Netflix on 2017 LG smartTV (everything up to date). There has been no firmware or Netflix app update for the TV for at least 2 month. I only noticed this issue for the past 2-3 weeks that means this is not a software issue as it was working fine with the same software for months before this.
- 50Mbps unifi
- TV connected via gigabit ethernet to the router.
- Speedtest on any app or device in the house (including ones connected via WIFI) and the Netflix speedtest on the TV itself will constantly show 45Mbps++.
- ASUS 5300 router.
- AMAZON TV, Youtube runs 4K without a hitch.

Can anybody point me to the right channel to report this - I am done talking with their hotline staff. This is beyond their pay grade.

This post has been edited by zainframe: Apr 3 2018, 09:40 PM