Guys/Girls,

I too have been suffering from this bullshit for the past few weeks. This does look like Netflix is being throttled at certain time of day. Around 8-12pm everynight I will get no more than 1080p, sometimes down to 720/480p. My router indicates that the TV is CONSTANTLY using 5Mbps download speed- It looks like its being hard capped at that speed.

I have spoken to Netflix support - not much help from them but they did some live testing while I was on the phone and they said my bandwidth is limited.

Some relevant info on my setup:
- Netflix on 2017 LG smartTV (everything up to date). There has been no firmware or Netflix app update for the TV for at least 2 month. I only noticed this issue for the past 2-3 weeks that means this is not a software issue as it was working fine with the same software for months before this.
- 50Mbps unifi
- TV connected via gigabit ethernet to the router.
- Speedtest on any app or device in the house (including ones connected via WIFI) and the Netflix speedtest on the TV itself will constantly show 45Mbps++.
- ASUS 5300 router.
- AMAZON TV, Youtube runs 4K without a hitch.

Can anybody point me to the right channel to report this - I am done talking with their hotline staff. This is beyond their pay grade.

This post has been edited by zainframe: Apr 3 2018, 09:40 PM

Unfortunately no . This was the first thing Netflix tech support told me to do.

Only around 5Mbps is needed for 1080p. 4K UHD can be streamed using as low as 15Mbps (the bitrates will be low but it will stream in 4k at this speed). These speed requirements are not theoretical - I have tested them myself. I have a 100Mbps line which is not shared with any other device/service (at least while doing all the testing). The TV is connected directly via gigabit ethernet to the router.

It could be possible that Netflix's CDNs which I am connected to have maxed out their bandwidth (as suggeted by ntah_le) in which case someone has to answer about this (that would be Netflix since I paid for the 4k UHD package). However, I have spoken to Netflix and they claim that there is nothing wrong with their 'transmission'- a live test with them (they tested while I was on the phone with them) indicated that they can only stream 5Mbps to my device. This could be a tai-chi 'blame it on the ISP' statement from them, I dunno.

These past few weeks if I am lucky, between 8-10pm at night I am getting max 5Mbps/1080p streaming speed for Netflix (sometimes only 1Mbps/480p). If this is a TM issue it means I am only getting 5% of the total bandwidth I paid for every single night which does not make UNIFI a 'best effort' service.

This post has been edited by zainframe: Apr 14 2018, 07:30 PM

I've spoken to Netflix a number of times - they claimed nothing is wrong on their side but as I said before this could be a taichi move from them. Also this past week I have started having problems with Amazon TV - more or less the same issue where my streaming fluctuates between SD/HD/UHD every few minutes. Any speedtests I tried including Netflix shows that I'm getting at least 85% of the 100Mbps at all times.

Really frustrating when all the service providers taichi-ing and denying. Unifi, Netflix and Amazon are not free services .

I dont think my TV supports IPV6 - if so anyway I can use IPV6 to access these servers via my TV? It's the only Netflix device that supports both Dolby Vision and Atmos.

I had a 1hr+ chat with Netflix a few days ago via their IM - I think the support guy slipped and implied that they suspect that the bandwidth to their CDN servers are overloaded. If so then they should pay for more bandwidth before selling us the service. I saved the transcript.

Anyway in the end I was AGAIN given the run around without any straight answer (the standard 'you should check with your ISP' answer).

It seems that when raising this matter to both TM or Netflix they would just blame the other party without really investigating the issue . I told them that they should provide some evidence that the issue is not caused by their service before blaming the other party. But I am only a customer to them what do they care?

This sucks.

Guys,

I have brought this matter up with MCMC and TM has actually replied with an official letter to me saying that they do not practice 'bandwidth throttling' and the Netflix issue is not due to any intentional action done by them. It is a 2 page letter with the normal Fair Usage Policy, them not accountable for websites being slow, network congestion and other standard stuffs but they did OFFICIALLY replied to me stating that this is not their (intentional) fault nonetheless.

Any advice on how I should move on with this matter? Should I shove the letter to Netflix and put the ball in their court again? There will be a whole lot of ding-dongings and being pushed around for me again no doubt.

This post has been edited by zainframe: May 7 2018, 12:31 AM