What is known are at least half a dozen netflix servers with "telekommalaysia-isp" names being connected at one point or another (forget for a moment the SG or SYD gateways). And Maxis seems to have no issues with 4k hdr streaming, only TM has issues. So it could be a local connection isssue, assuming there are local gateways with Netflix. TM is never known to throttle local connections, which is puzzling too.

The way to play this is to raise a complaint with Netflix and get them to share how their local gateways are setup. Then we can know what bandwidth they actually have which could be a reason for slow speeds. Problem is Netflix support will not be able, or willing, to share this information. They basically give generic answers and not worth the time. Unless someone has a connection to Netflix corporate, do not see how this can get resolved.

Call 100 and ask technical team to up band with. In my situation a few months ago tm technical team came to my house then they asked their technical support at their hq to up the bandwith to 13. Dont know whats that means. Until now my netflix streaming up to 2160 for 4k movie. No problem at all.

Before that when faced the same problem to play hd and 4k movie.

This post has been edited by kayroll: May 7 2018, 06:29 PM

Thanks Netflix for suggesting that to my Children.

Freaking unifi speed throttle at night

May I just check with everyone with Netflix app on your 4K TV. What is the maximum video speed when you are streaming 4K/Dolby Vision content in Netflix. The highest I see in mine is 15.25Mbps. Is this normal?