I have some very odd problem at night. I can only stream 480/720p(sometimes can reach 4k but only can hold like 1-2minute then drop it to 1080/720 then back to 4k,up down up down, unstable) on my sony smart tv at night,no problem at daylight time, can easily get 4k HDR quality in 10 seconds and the speed won’t drop, And I tried watching on YouTube or Amazon Prime Video both app can get 4k quality even at night, back to Netflix app it can only stream 480p/720p. Contact Netflix they said there’s no problem with them and suggest me to contact ISP, but TM said there’s no problem with them too. I tried restart my WiFi router,restart my tv, unplug LAN cable on the tv, uninstall Netflix updates on tv, reinstall Netflix update, nothing work. Anyone facing same problem? Idk what should I do, this problem really drive me crazy.

This is what I got this morning


This is what I got at night


This post has been edited by RonanGow: Jan 17 2018, 01:12 PM

Too many users at night on the same backhaul

This post has been edited by slaveone: Jan 15 2018, 12:29 PM

I should contact unifi or Netflix? Tm just ask me to do speed test, if I can get full speed on speed test then they won’t help anymore, they will say there’s no problem with them, suggest me to contact Netflix

Can't do much really. Just need to capture your evidence, like the speedtest results,and log report to both side. The more people log the issue, more likely they will upgrade the service quality

About the Speedtest, I can get 30mbps,this is why I’m asking why only can stream 720p even my internet speed is 30Mbps

Because most speedtest such as SpeedTest.net only reflect domestic traffic speed. It does not reflect international traffic speeds in which many of these services are hosted such as Netflix etc. Since Netflix also has its own speedtest at fast.com, you should try that and compare to your speedtest.net results.

This post has been edited by faizyunus: Jan 15 2018, 06:02 PM

I did, it get 25-30Mbps

Test during the issue. See what's the speed looks like.

Try open netflix on different platform during that time as well. Compare with as much devices as you can.

I not able to check picture resolution if playing on iphone, there’s no option to choose or see what resolution of picture are playing, but it’s pretty clear that I can see, will try on computer later

Try do an nslookup www.netflix.com and tracert www.netflix.com from your computer using command prompt.

Just type nslookup in command prompt?

Yes nslookup then www.netflix.com. After that tracert www.netflix.com.

Ok, will try later, thanks for the reply

You are definitely throttled. I used to have that. May i know if you are using ipv6.

How to know if I’m using ipv6?

You can check from the connection properties of either your LAN or WiFI connection. If IPV6 connectivity reads Internet then you are using IPV6.
Or you can just visit this page https://test-ipv6.com/ on your computer or Smart TV.

I tested on my smart tv, it said
i -Your IPv4 address on the public internet appears to be ........
X -Your ISP appears to be TM suck net
i -No IPv6 address detected
i -You appear to be able to browse the IPv4 only. You will not able to reach IPv6-only sites
i -To ensure the best internet performance and connectivity,ask your ISP about native IPv6
i -Https support in now on this site
“Tick” -Your DNS sever (possibly run by your ISP)appears to have IPv6 internet access

Should I setup IPv6?

This post has been edited by RonanGow: Jan 18 2018, 11:11 AM

You could try but I doubt it would make any difference. Have you tried other DNS like Google DNS or OpenDNS?

I’ve set google dns on my WiFi router

Dont use ipv6. It will not improve. But it might make it worse. Ipv6 was great a year ago. But now tm "spoil" it by throttling it at certain times. What u can do is try to restart yr modem/router untill u get less "throttled" ip range. The best i could get are (60.x.x.x) or (124.x.x.x) or (1.x.x.x)
Sometimes 115.x.x.x is okay but not recommended. 175.x.x.x is the one to avoid. Very harshly throttled at certain times. Keep in mind this is not a godsend or miracle work, but it could minimize yr throttling problem. I have been keeping my 60.x.x.x for months now and i stream 4k hdr everyday with no hicup. Although i will have some 4k youtube buffering and kicked down to 1440p around afternoon till mid evening. Not a big problem to me cz mostly my tv is on at night. Its sad, but gotta live with it. Wonder if maxis fibre have the same problem.