Hello sifus,
Yesterday picked up a rider from his pup, followed GPS when arrived his destination, he suddenly asked me to change to other place.
I said we can't do that and he need to drop off first and booking again. He said ok.
Then before I press drop-off from driver apps, he suddenly go to his Grab rider apps and cancel the current trip, and rebook again.
Then he paid me the fare RM5 and left. (I think maybe he first time use Grab)
Then I called to CS and told them about this. CS said I didn't press the pick-up button.
They said if I pressed the pick-up button then the rider cannot cancel the booking anymore, only CS can cancel from that point.
Then I feel weird because I remember I already press the pick-up button: from the driver apps when picking up the rider the GPS button is go to PUP right?
And after when pressed pick-up then the GPS button only change to destination, my waze last night was showing me to the rider's destination.
Or is it when press "I have arrived" button then the GPS is already changed to destination before you press pick-up?
You didnt press the pick up button. If the passenger is on trip, he will not be able to cancel.
I kena before last time when I delay pick up the passenger. Meaning I send the passenger first, then do another "ghost trip" and repeat the same route just to delay the timing. When I round back to the pick up point, and just about to press "pick up", the passenger cancel. Aiyo. But okay la at least the small fare got fully, no commission deducted.