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 Grab Driver Discussion V4, Info and FAQ

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d-realm
post Feb 15 2018, 04:43 PM

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QUOTE(bojed @ Feb 14 2018, 06:41 PM)
So this recent Monday I decided to go flexi all day long.

Drove for between 11am until 5pm and got RM110. Continued driving between 9pm until 12am and managed to rake in RM70. Minus petrol, my nett profit was RM90 (Exora CPS, petrol guzzler).

How do flexi drivers make decent money with Grab? I make more by being a HG player driving an Exora. I do eat big fares too, especially if the potential total fare is more than that particular HG block's incentive. Usually my incentive is more than enough to be deducted for Grab's commission so no headache to top up credit.

Maybe I'll still play HG during the day and go all flexi at night. Fuel consumption is miles better at night due to low temperature and less cars on the road.
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Flexi need camp in crowded place to get high fare job i think

Yesterday 7pm in Sunway i got RM73 jobs, Multidrop off from Sunway > Puchong > Sunway total 24km complete in 50min or so.. after drop n online got another job RM22 from Sunway > PJ section 8 RM22 7-8km

All trip i check are 2x from original fare. I guess thats how flexi make money
d-realm
post Feb 16 2018, 08:47 AM

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QUOTE(icehart85 @ Feb 16 2018, 07:53 AM)
In that case, I would rather opt for flexi, lower AR requirement so can selectively pick high fares only. Also 20 jobs requirement is super easy to fulfil.

Btw, how do I change to flexi from HG?
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If opted in HG let say u maintain 80% for 3-4 days.. u have alot bullet to reject for 1-2 days for doing fare.

20% cash back maybe return RM80-100. but having almost unlimited bullets is quite fun.

----

Happy CNY too HUATT ARR
d-realm
post Feb 18 2018, 10:59 PM

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QUOTE(bojed @ Feb 18 2018, 10:26 PM)
I've been experimenting with flexi-type of driving for three days this week so I'm going to do it for the whole of next week and see how it will fare for me.
Now that sucks some serious balls right there because I have too many of no shows this week that my CR is 17%; an all-time high.
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Embrace urself for love letter. sweat.gif
d-realm
post Feb 19 2018, 02:17 PM

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Today traffic seem very clear, too bad not driving. Still on cuti mode until next week smile.gif
d-realm
post Feb 19 2018, 11:13 PM

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QUOTE(skylinelover @ Feb 19 2018, 09:57 PM)
Hahahaha risky

I kena few times but so far riders very guai guai wait 4 me
Hahahaha syok ah rclxm9.gif i 5 days off already butt itchy want 2 drive back tomorrow laugh.gif
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Same here... see the traffic so smooth hand itch also want to drive just now evening.

But my wife drive my car go out dry.gif
d-realm
post Feb 20 2018, 12:26 AM

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QUOTE(Silver007 @ Feb 19 2018, 02:28 PM)
Recently, my dad's account being suspended due to long waiting time from customer(as they complaint). The problem now is the new order came in while passenger still in transit. Can't you ask him to ignore as the acceptance rate will decrease, while the trainer in re-education center told him to call them or offline while fetching the customer. However, This action could lose the incentive if offline, on the other hand, he is using GPS, how you expect a 51 years old uncle to be handling so many things at the same time. What if he involve in accident while pressing the phone? No one will ever sympathy him but surely Grab will ban permanently. Or how he goes into wrong road? So, I have been calling grab service for numerous time, and even email, but felt like they are just passing the ball and the same answer generated. Just wonder any good advise? Or Uber will be better?
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Age is not an issue, last month i help my uncle register (age 63), as expected he keep do mistake like didnt press pick up, delay drop off, late pick up, high cancellation, dont know press accept job

At first i ask him do flexi only, dont want stress him out

I ask him repeat the same thing.

Accept job, call to confirm, press navigation, pick up, press navigation again, slide offline, drop off, slide online back.

After 3 weeks, he keep repeat step by step n now no problem alrdy.. even know how to use Mydestination back to home.

Last week, i help him opt in HG, today he tell me result are much better compare to flexi, 6 hours drive can get Rm240 (fare+incentive) without any ignore.

This post has been edited by d-realm: Feb 20 2018, 12:27 AM
d-realm
post Feb 20 2018, 11:26 AM

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QUOTE(JasonAubama @ Feb 20 2018, 05:33 AM)
There is a will, there is a way, Well done šŸ‘šŸ»

I’m few years younger than your Uncle, indeed Middle Ages slower response than Youngsters in general. With determination in mind, be it 3days, 3weeks or 3months, it just a relative small variation learning curve in life & the taste of satisfaction is great šŸ˜…
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Yes, i can feel his satisfaction after learnt how to use the apps.

The most important is proper guidance, nowday alpha simple register new driver and ask them do HG without proper guidance.

Just want to earn referral fee, in the end they got ban/suspend.. they blame back the system.
d-realm
post Feb 20 2018, 11:26 AM

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QUOTE(wh0cares @ Feb 20 2018, 11:24 AM)
I overseas holiday for a week . AR 0%, any issue?
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dont worry , no problem
d-realm
post Feb 22 2018, 11:41 AM

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QUOTE(citizen32 @ Feb 22 2018, 11:24 AM)
passenger cancel also related/ warning  to us although I have 0% cancellation rate ?!?!?! icon_question.gif

After I drive dbkl for first / second day, ignoring jobs seems better with each 1-2% dropped....  rclxm9.gif

But from first week my rating 5.00 till now third week 4.89..... dropped like shit....  rclxub.gif
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If passenger cancellation not counted, driver will ask passenger to cancel once they get long trip ping.

I knew few drivers doing that before i join grab.




d-realm
post Feb 22 2018, 10:58 PM

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QUOTE(moosekaka @ Feb 22 2018, 10:47 PM)
If u record ur riders be prepared to be questioned on it and given low rating or even be demanded to stop recording.
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My riders like my car camera lol

Everytime they notice it, they will say "WAH SO NICE! GOT CAMERA? How much ar? Grab give?"
d-realm
post Feb 22 2018, 11:13 PM

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QUOTE(ghoss @ Feb 22 2018, 10:59 PM)
Do you put signs to notify riders about the camera?
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Yeah, green card board from Grab,

"This ride been monitor by our in car camera something"

I got free car camera from grab before, but quality sarks.

So i put my own camera, n their notification card board
d-realm
post Feb 24 2018, 07:38 AM

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QUOTE(whiskkid001 @ Feb 23 2018, 05:10 PM)
Hi hello fellow drivers!

Today is my 1 week anniversary of driving with Grab, I just want to share my outlook and experience of this service so far:

A few days before I joined;
-read through all the posts here from the last 20 pages (more or less, as the pages here grow exponentially within days!)
-I registered a new number solely for Grab use. For this, I decided to go with Maxis Hotlink prepaid with the RM70 monthly pass  (which gives 10gb of internet, UNLIMITED CALLS, free internet for Instagram, Twitter etc) On 2nd thought, maybe a bit too much. But i will monitor my usage for now and maybe opt for smaller package next month
-sign up and register for Grab!
-buy a good solid phone holder (I am right handed so I need my phone to be on the right side of steering wheel therefore I opted for a suction-type. Bought from Mr Gadget in Dsara Uptown)
-I am using iPhone 6.
-I am driving part-timely while also managing a small online business, I dont have fix time though. I just drive whenever I feel like.
-I am not currently under Ambassador program but have opted in so maybe it will start next week? Plus, I am enjoying my 14 day commission free drive now.
On my first day, I took a rider to KL Sentral. I was so nervous that I took a wrong turn at DUKE. I apologised but thankfully customer is okay. In result, I didnt charge him for the toll as it was my mistake. Some losses made but I guess it's a learning experience so all okay.

By the 2nd day, I got KLIA as my first ride in the morning as it was near my house so I gladly accepted it. Been reading through so many experience shared here so I was mentally prepared for it (or at least I thought I was!)
After drop off, I made my way to the Charter Field Town. As I entered, I was notified to be in queue of 701-800  shocking.gif It was 11.30am at that time.
I only got my rider by 3.15pm and it was to Seremban. As it was too late for me, I had to ignore it. I thought I would lose my number in the queue but another passenger popped up and it was to Bukit Bintang, thankfully luck was on my side.

I would gladly send customers to KLIA again but I am not too sure if I would do the queueing if the number is too long. Of course, I do not speak for everyone. In my 4 hours of waiting, I spoke to some Grabbers and sharing experience so that was quite insightful. In general. there are better days and some days it gets worse. The weather was 33 degrees on that day so it didnt help. I imagined it gets worse in heavy rain?

Being a typical noob that I am, I was elated with my 5-star rating, 100% AR and 0%CR. That only lasts for 3 days haha. I believed my rating went down on my ride to KLIA. I wasnt speeding but I changed lanes rather often so maybe she wasnt pleased. Immediately it dropped to 4.83.

As I had to cancel the request from KLIA to Seremban, my AR also dropped now for the first time. I have yet to cancel on any customer so far so my CR is still 0, I dont know how long this will last though haha

My take on Grab so far (take it with a pinch of salt):

If your AR is low, pickup all the fishes you get regardless the size and location. Otherwise stay offline. And if you still has low CR, accept job then only cancel. This will not affect your AR (correct me if I am wrong)

If your CR is high, and hopefully your AR is still quite okay .... this should allow you to ignore some jobs instead of accepting it then only to cancel later.


Bottomline, stay ONLINE only when you are ready to pick up and be less picky. Always keep an open mind.

Things wasnt all rainbow and smooth-sailing for me so far, but it wasn't the worst too so  all is good (so far, haha)

I would always send 'i'll be there in a few mins' message before i tap on Waze. Most times rider will reply OK. This will add confidence to us.

Once arrived, I'll tapped 'Ive arrived' and count my 5 minutes. If I feel like it, I would call them. But what I will always do is to also send a chat that says Hello Im here. I dont know if this is true, but I feel like this is useful when you come across no-show riders as you make complaint to Grab.

I had my share of no-show too but not a lot. As i follow the steps above and I will always wait for FIVE minutes. Not more. If they didnt pick up my call or reply my chat, I will cancel myself. Then made a report to Grab (as what was shared previously by some fellow drivers) Sometimes Grab will call. Sometimes its an email. Whatever way it may be, this will help with your CR. So dont be afraid to use the cancel button, but diligently. Follow all SOP as per in the blog and you should be fine.

KL Sentral it seems, is the most challenging location for pickup. I get nervous when I get this too. What helps me is I will always call customer immediately to ask them to wait at exact location as to avoid me having to circle the area. Most of the time they will understand as they will hate to wait longer too.

The b2b function is working well on my side so far. I have been receiving upcoming job that is either on the straight line from my pending drop-off or it is at the exact drop-off itself. During peak hours, i get panic sometime having to tap and juggle between the pings and waze. It does require some practise and getting use to.

My iphone is also quite stable too. GPS is working ok. After more than 50 rides now I have no major difficulties using it. But battery is draining like crazy while ONLINE (I think I speak for everyone)


After most rides, a window will pop up asking how you feel. One time I had a bad experience with a lousy customer (differerent pup location, number not reachable and once got in my car had the nerve to nag). After the ride, I tap the sad face and put more details in the form. Surprisingly, CS called the next day asking for how it was. I asked if the customer also complained about me but they couldnt disclose that. Haha I dont really know how useful this function is but I always believe in putting my foot forward to protect myself. In case if customer seriously complaint, and we also complain about them perhaps Grab would be more mindful in investigating the issue instead of blindly putting the blame on drivers?

I messed up a few times too but nevertheless, I always apologise. As I was a rider before I am a driver, I believe this is very true. Back then  when I was using grab as passenger, few times I had to walk for abit to the car as driver messed it up even though I clearly stated my pickup location. As I enter the car angrily, I always cool down whenever the driver apologised. I hope this works every single time.

Oh. Be careful with the tap. Sometimes you meant to tap pick up but u tapped twice then it went to drop etc etc. Dear Grab coders, if you are reading this perhaps move the placement of DROP OFF and PICK UP button between right and left to avoid the mistakes?

Thank you for allowing me to share my experience here. Please take it with a pinch of salt. It has been pleasant driving for Grab so far and I hope I could say the same thing for the weeks ahead!
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Dont practice accept and cancel to protect ur AR if possible... The risk of getting suspend if someone report is high.

Android have better GUI in my opinion. I used Ip6 before, when got job, have to press back to Grab panel only can see job.
Android will pop up the job even we on waze, easier n have more time to consider job.
d-realm
post Feb 24 2018, 11:56 AM

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Birthday got extra quest dry.gif RM50 only


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d-realm
post Feb 25 2018, 12:51 PM

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QUOTE(AskarPerang @ Feb 25 2018, 11:31 AM)
Grab force you to drive on your birthday.  devil.gif
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Yesterday have to work extra 1 hour hp to complete 20 jobs lol, total 32 jobs

Today can rest n go eat with the RM50 LOL dry.gif


d-realm
post Feb 25 2018, 12:55 PM

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QUOTE(skylinelover @ Feb 25 2018, 12:48 PM)
Haha baik tidur je laugh.gif laugh.gif

If 100+ then is different story brows.gif brows.gif
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I sure like RM100, but 50 better than nothing,

CNY open house also didnt invite me alrdy, RM50 treat it as consolation dry.gif
d-realm
post Feb 27 2018, 01:24 PM

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QUOTE(cutepuppy97 @ Feb 27 2018, 09:58 AM)
hahaha that day gt one customer left her ip8plus i think at least rm4k++

she doesn't even know it was in my car at first until I called her

walao took my time and efford to call her and go to her place to deliver I get nothing  rclxub.gif

well at least im a good citizen at heart  whistling.gif
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My first lost and found also the same, send to them get nothing.

After that no more alrdy, if something found on my car, n grab support/passenger call... i just give them my address / nearest police station address. See which one they prefer.

Lazy to argue, who pay the petrol or who send back the item.
d-realm
post Feb 27 2018, 01:48 PM

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QUOTE(ghoss @ Feb 27 2018, 01:40 PM)
If no people call to claim after few days, no need to return?
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If they think troublesome or not worth to spend another GRAB to pick, maybe just keep aside...

For my cases,

1st time handphone i send back,
2nd time umbrella, they pay me RM50 send to Kota Damansara from Sunway
3rd n 4th junks, but they came my house n pick up.


d-realm
post Feb 28 2018, 03:24 PM

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QUOTE(nagasaran @ Feb 28 2018, 01:43 PM)
[attachmentid=9621526]
Hey wtf? Can anyone explain this???
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If 3 jobs > RM50 mean no incentive

or online hour not enough
d-realm
post Mar 1 2018, 07:07 AM

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Telco issue? Just now 6.45 at home using wifi still can connect
d-realm
post Mar 1 2018, 08:19 AM

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So many ex-passenger calling me to pick them up lol

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