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 Grab Driver Discussion V4, Info and FAQ

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S3phiroth
post Jun 15 2018, 11:37 PM

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1st time i drove so many hours and it was so bloody tired. 8am to 11pm but rest 2 hours in the afternoon. Gross fare rm410 + incentive rm190 and total traveling distance 270km.

So my time kpi is rm46 per hour and distance kpi is rm2.2 per km. However i think the time kpi was quite underperform under such a festival season, right? I was actually expecting rm50 per hour.
S3phiroth
post Jun 16 2018, 12:10 AM

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QUOTE(willy-nilly @ Jun 15 2018, 10:45 PM)
Yes, I am using UMobile and Redmi Note 4. Maybe this is the reason!
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If umobile feed an inaccurate location that could conflict your phone then u can try to disable the high accuracy mode. Set location access to 'device only' so that it will depend on the gps data feed only.

This post has been edited by S3phiroth: Jun 16 2018, 12:16 AM
S3phiroth
post Jun 16 2018, 12:13 AM

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QUOTE(d-realm @ Jun 15 2018, 11:49 PM)
I drive from 7am - 1pm , rest continue back 5pm-10pm

total 11 hours , Fare rm467 + incentive i think around rm140 total trip 34

traveled 380km ... higher due airport trip. but its nice, only wait 20min in LS
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Time kpi rm55 per hour. Very nice!

Anyone got better time kpi for at least 5 hours of driving? I am particularly keen on flexi style's kpi because i plan to do flexi tomorrow evening. With such kind of surge and traffic condition i think i could get much higher time/distance kpi.

This post has been edited by S3phiroth: Jun 16 2018, 12:23 AM
S3phiroth
post Jun 16 2018, 10:41 PM

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Not many high fare around on 2nd day of raya. Luckily i decided not to do flexi style.

6 hours of driving, Fare rm210 + incentive 100. Travelling distance 150km. So Time kpi = rm52 per hour, distance kpi = rm2.1 per km. Good enough already for me.
S3phiroth
post Jun 16 2018, 10:43 PM

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QUOTE(JohnL77 @ Jun 16 2018, 09:42 PM)
Got any other online method to top up using credit card?

Shit, they sent me email saying payment accepted but didn't give me the PIN. Their CS cuti some more.
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PIN given in the epay app the moment payment is successful, no?

I always use epay to topup. Free 1 month of cashflow + airasia big point, so why not?

This post has been edited by S3phiroth: Jun 16 2018, 10:44 PM
S3phiroth
post Jun 17 2018, 02:33 AM

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QUOTE(AskarPerang @ Jun 17 2018, 12:03 AM)
6 hours?

fare minus 20% is RM 168
incentive RM100
total 268

average per hour is 44.67.
and this is nett value already deducted 20%.

got such good income?
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Eh? When u guys said about incentive amount, it meant net incentive? I thought it was a gross amount.

S3phiroth
post Jun 17 2018, 02:47 AM

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QUOTE(JohnL77 @ Jun 17 2018, 02:21 AM)
Zero incentives for me today. Drive from 5pm to 12am with about half an hour rest to eat dinner, gross fare RM334, distance travelled 245km, petrol RM35.

Along the way I crossed a broken traffic light at Setapak then suddenly saw something flash. So worried I kena saman so after reach home, I take moto go back to that spot to snap pictures of the broken traffic light. Macam sohai.. I think the flash I saw might have been a faulty street lamp? I saw other cars crossing that tragic light but got no flash. Got camera there but it seems to be a surveillance camera, not a saman camera. Now only really at home. Haih..
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Haha no need to go check purposelylah because whatever kena is kena already. Pigi tidur je...
S3phiroth
post Jun 17 2018, 10:24 PM

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QUOTE(JohnL77 @ Jun 17 2018, 09:23 PM)
HG era is over. Time to go try MyCar and EZCab.
Need to maintain 80% AR for the entire day, but good incentives block a bit only.

Like this AR requirement should go back to weekly not daily.

Inb4 that person who still honeymoon in Johor come and brag about it.
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I heard that mycar does not have shitty ar/cr requirement. If so then it would be nice to aim only big fare. Anyone here driving for mycar as well?
S3phiroth
post Jun 18 2018, 07:54 AM

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QUOTE(JohnL77 @ Jun 18 2018, 02:57 AM)
Since merger with Uber I barely see Surge during weekends.

Only this raya weekend syok. Normal fare jerung also hantam only. Can easily fly from one corner or KV to another. Only stop for traffic lights. RM40+ fare can complete in 40 minutes or less. Normal day with jam will take 1 hour minimum to complete.

Even during Raya I did not see Surge go beyond 2.0x. Is it Grab Surge limited to 2.0x?

2.0x Surge during normal day, stuck in jam... Haih.. Plus incentives getting less.. Haih.. Cut commissions la Grab..
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Highest surge i ever got since raya was rm16 with basic fare of rm9.
S3phiroth
post Jun 18 2018, 11:52 AM

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QUOTE(birdman8 @ Jun 18 2018, 11:02 AM)
Recently pick up a rider from the KLIA terminal after waiting for an hour in landside. Message him via the grabcar app to confirm the pick up gate and he replied Yes. Upon reaching at the KLIA gate, rider no appeared and I called him. He apologied because app has issue and already booked another car. I suggested him to cancel on his side because if I cancel grabcar will still retain 25% of my commission. I though he has get my message and I return back to landside.

But the booking was still no cancel and I made another two more phone calls but the riders did not pick up. 2 minutes later he still messaged me "HOW LONG FOR YOU COME". I get pissed off and called the grabcar office. Luckily the CS was helpful and understanding and agreed to cancel the trip for me. The whole process wasted me half an hour and I can confirm that this is the FAKE BOOKING.

For all your information here, this booking was a GRABPAY booking. If you encountered situation like this, don't be tempted to start the trip without the passage on board. IT IS TRAP. If the rider call up the grabcar office complaining the driver pick up without passager, your driver account will be kantoi liao. The rider can also easily get back their credit card money by complaining to the grabcar office.

Be careful and mindful on fake booking. Cheers.  smile.gif
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The SOP to start the trip is wait until rider aboard and confirmation of the correct rider/destination. So u cant blame anyone but yourself for not following the sop.

There was a case that a rider showed me his app that he actually cancelled the booking already but it was still an active job in my driver app. So what your rider told u might be a truth afterall. Furthermore, it was very unlikely a fake booking because he used grabpay.

#CrappyAhbengCompanyMakesCrappyApp.

This post has been edited by S3phiroth: Jun 18 2018, 11:56 AM
S3phiroth
post Jun 18 2018, 03:19 PM

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QUOTE(birdman8 @ Jun 18 2018, 12:13 PM)
No sure you can read carefully what I am saying there before commenting.

Firstly, I didn't start the trip and it was cancel by the operator. But it does came into my mind. It is a message to all other driver here.

Secondly, I reach klia pick up point and called rider, the rider said he has already get another car and he app has issue. I told him to cancel. Later, when I back to landside, he can message me and ask me how much time needed to pick him up pulak. Can you see contradicting message here?

Yes, it is a Fake booking for sure.
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Oh my bad I misunderstood. U were just to advise us not to press pickup before rider aboard. Sorry.

Yup i did aware that u still can receive message even though tider said he already cancelled. That happened because of the delay of message delivery. I dont know u guys but some of my rider made noise at me why i didnt read or reply their message. The problem was i never got their message and sometime message came in long after i started the trip.

Of course it was still could be a fake booking, however just very unlikely.

P/s: sometime i just wonder will we receive rider's cancellation notification immediately after they press cancel. Could it be the actual reason that we receive cancellation when we about to reach the pup because of the delay of notification?

This post has been edited by S3phiroth: Jun 18 2018, 03:27 PM
S3phiroth
post Jun 18 2018, 03:34 PM

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QUOTE(wak_amat @ Jun 18 2018, 02:00 PM)
Fake Bookings.

Damn. Shah Alam near Kemuning had 3 fake bookings before getting an authentic one. Got ping, move to the pup, send "I'll be there in few minutes" then passenger cancelled.

Next ping., on the move, send "I'll be there...". tick white, then replied "Ok". About 800m to arrive, passenger cancelled.

Next ping., on the move, send "I'll be there...". grey tick, call not answer, but then messaged back please call once arrive. Pup location was KTM Shah Alam. On arrival press "Arrived". Called but no answer, repeat call, again no answer. message not read. Had to cancel after 5 minutes. Fortunately, the next ping is authentic. Riders come right away.

Will Grab ever take any action on fake bookings?
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Rider not answering call is also potentially causes by a stupid crappy number masking feature. If rider changed their phone number but never updated crapcar then they will never ever receive your call or vice versa.

#CrappyAhbengCompanyMakesCrappyApp

S3phiroth
post Jun 19 2018, 09:43 PM

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QUOTE(JohnL77 @ Jun 19 2018, 01:56 PM)
Fuck them la, that's what they deserve for using GrabShare.
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Axtually this is a great move of crap team to put the whole gs idea down to its knee.
S3phiroth
post Jun 19 2018, 09:48 PM

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QUOTE(yhtan @ Jun 19 2018, 05:25 PM)
1. Inaccurate ETA shown in apps
2. Some bad drivers refuse to cancel
3. Emergency case

No.1 problem is all about crap lousy apps, i do believe this is the main reason they unable to impose cancellation fee, scare customer complain. doh.gif

I would say a good system is to follow Singapore method, 2 cancellation in a week impose RM2-5 cancellation fee, so that they can realize their mistake.
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If lousy app is the reason they cant impose cancellation fee then why they can do it in singapore but not here?
S3phiroth
post Jun 19 2018, 09:51 PM

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QUOTE(JohnL77 @ Jun 19 2018, 09:45 PM)
Drivers will fall to their knees first... DR will drop kao kao..
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Just dont accept the long trip gs job lah. However i doubt that how likely u can get the 1st match in such a low demand market, let alone 2nd match.
S3phiroth
post Jun 19 2018, 10:06 PM

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QUOTE(JohnL77 @ Jun 19 2018, 09:56 PM)
Today's ping so slow. Leave B2B on also hard to get ping.

KL traffic still smooth at night but so many ikan bilis during P block.
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I started driving at 6pm and waited 30min to get my 1st ping. Did only 4 ikan bilis jobs in 2 hours. smile.gif
S3phiroth
post Jun 19 2018, 10:19 PM

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QUOTE(JohnL77 @ Jun 19 2018, 09:51 PM)
This is what I mean bro. When u click Select Location From Map, the pin will drop at the wrong place. Then when u click the target symbol, the pin will go to your location (the blue dot), but after u click confirm, the pin will go back to the wrong location.

[attachmentid=9867155]
[attachmentid=9867161]
[attachmentid=9867157]
[attachmentid=9867158]
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This is a classical example of what i said previously that they never ever check their work before release it. Last time i said the rider app cant pin the exact location because they were using pixel coordinate to determine your location when u press the 'target symbol' button. Ok now they fixed it but this time they never updated the new location if u press confirm button after the target symbol button. They just dont give a shit about all kind of rookie mistakes they created for both drivers and riders. Lu tak suka lu jangan guna.

#CrappyAhbengCompanyMakesCrappyApp
S3phiroth
post Jun 20 2018, 11:53 AM

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QUOTE(yhtan @ Jun 20 2018, 11:00 AM)
I don't encounter situation like u mention. So no comment, many times encounter is job come in RM10, then poof become RM9. A lot magic in their system.
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I too kena many cases like this. I thought it was just my memory served me wrong! If this is true then i really rugi a lot of money when i was flexi last time .
S3phiroth
post Jun 20 2018, 08:05 PM

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QUOTE(jax2103 @ Jun 20 2018, 07:12 PM)
What you guys do if you got rider that their drop off different then the one they put on the apps (more than 1km then the requested drop off)?

Do you charge extra? Or just complain?
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I usually charge extra rm1 per km if more than travel more than 1km. If back to original pup then i just double the original fare if that particular area is not in a hot zone.
S3phiroth
post Jun 20 2018, 08:09 PM

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QUOTE(bcombat @ Jun 20 2018, 01:38 PM)
screen shot and komplain in FB kau2 if can.
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Too troublesome if need to screenshot every job ping. Furthermore, it doesnt concern me anymore because i still make the same amount of money at the end.

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