Apr 10 2018, 06:39 PM
QUOTE(Nix @ Apr 10 2018, 06:06 PM)
Real Scenario
you driving received a ride request 6km away. A and ops I accepted because was trying to complete the incentive quest before it end on 10pm.
Driven all the way to pickup point at ss17. Stop notify and call passenger ( not local name) the pickup point at residential area. Passenger don't pickup the call. Then I try sms him he reply and say where am I, I inform him I am right at your pickup point and then I inform him I will wait for you 5 mins ( suspect prank ) and passenger goes on saying many emo speech and last ask me to go Tropicana mall fetch him , 5 mimits up I called grab support ( which they do nothing to help , ask me to cancel the booking myself from app).
Which I did , and I got cancellation points 7% and I wasted my time and petrol still I need to go into app and make report ( after calling grab support) they ask me to do that( what kind of support they doing ?)
This is the most recent pickup point is invalid and passenger ask to go further kind of deal.
How you guys handle it?
It's hopeless to call CS asking them to cancel the trip. They would ask you to cancel it yourself instead. you driving received a ride request 6km away. A and ops I accepted because was trying to complete the incentive quest before it end on 10pm.
Driven all the way to pickup point at ss17. Stop notify and call passenger ( not local name) the pickup point at residential area. Passenger don't pickup the call. Then I try sms him he reply and say where am I, I inform him I am right at your pickup point and then I inform him I will wait for you 5 mins ( suspect prank ) and passenger goes on saying many emo speech and last ask me to go Tropicana mall fetch him , 5 mimits up I called grab support ( which they do nothing to help , ask me to cancel the booking myself from app).
Which I did , and I got cancellation points 7% and I wasted my time and petrol still I need to go into app and make report ( after calling grab support) they ask me to do that( what kind of support they doing ?)
This is the most recent pickup point is invalid and passenger ask to go further kind of deal.
How you guys handle it?
if the app shows the pup is 6km away and you are chasing the AR, just accept and cancel immediately or wait for awhile to see if the riders cancel it themselves. Do send msg to inform rider the eta. Usually the rider would not want to wait for long pick up during non peak hour. They would just cancel. Later you just make a report by putting far pick up.
Where were you when you received the ping to go sek 17?
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