Oct 6 2018, 03:42 PM
QUOTE(zinglicious @ Oct 6 2018, 12:08 PM)
Now the question is how would Grab fare where think the riders are Kings and drivers are Kongs where they ignore the goose which is laying the golden eggs for them with thier poor CS ? Sooner or later, the goose would be fried or fly far far away. 
Front liners would be demotivated like bojed where 80% would give up cruising the byways to highways when they are not making monies and giving charity rides. Most of all, wasting thier time in peanut jams to drive for Rm12 from PUP to drop off in an hour time.
For me, allegations of riders given excuses from beating the traffic lights and overtaking double lines. You think I am stupid or what to risk accidents and saman for your Rm10 fare? Heck I was ex enforcement officer where I have had been telling riders to buck off or show me Rm300 upfront if they wanna to speed just because they are late for thier appointment. It is not my problem if they miss it but it is gonna be my problem if i make an illegal u turn and someone get hurt and killed in the process. For thier allegations, I was called while I was driving by the crappy customer support. My reply was (1) why call and talk when I am driving. (2) why can't you send me message over the allegation which was a day old (3) why is Crap clueless to call and talk to drivers while they are driving as it is endangering the other road user safety and it is against the MY law in road safety? I had the allegation I had dropped someone off at different designated spot which the rider claimed refund. That is her cerita. the real story is she wanted to go to the KLIA but because she was late and jam in the peak morning hour , she asked to be dropped at KL sentral. She is supposed to fly to Hanoi for a meeting and she has 1 hour to catch her flight from DPC. If I were her boss , I would have fired her. for being late and cheapskate to ask for refund and blaming others for her shortcoming. But I was fried with Crappy SMS I had dropped a rider "atas kehendak saya" despite the note after I dropped her off and the explanation with the customer service personally over the incident. BTW, I have been telling them email and at the office personally that why are they clueless over MY Undang Undang Lalulintas & Jalanraya to call and talk to drivers while they are driving?
True enough bro. Front liners would be demotivated like bojed where 80% would give up cruising the byways to highways when they are not making monies and giving charity rides. Most of all, wasting thier time in peanut jams to drive for Rm12 from PUP to drop off in an hour time.
For me, allegations of riders given excuses from beating the traffic lights and overtaking double lines. You think I am stupid or what to risk accidents and saman for your Rm10 fare? Heck I was ex enforcement officer where I have had been telling riders to buck off or show me Rm300 upfront if they wanna to speed just because they are late for thier appointment. It is not my problem if they miss it but it is gonna be my problem if i make an illegal u turn and someone get hurt and killed in the process. For thier allegations, I was called while I was driving by the crappy customer support. My reply was (1) why call and talk when I am driving. (2) why can't you send me message over the allegation which was a day old (3) why is Crap clueless to call and talk to drivers while they are driving as it is endangering the other road user safety and it is against the MY law in road safety? I had the allegation I had dropped someone off at different designated spot which the rider claimed refund. That is her cerita. the real story is she wanted to go to the KLIA but because she was late and jam in the peak morning hour , she asked to be dropped at KL sentral. She is supposed to fly to Hanoi for a meeting and she has 1 hour to catch her flight from DPC. If I were her boss , I would have fired her. for being late and cheapskate to ask for refund and blaming others for her shortcoming. But I was fried with Crappy SMS I had dropped a rider "atas kehendak saya" despite the note after I dropped her off and the explanation with the customer service personally over the incident. BTW, I have been telling them email and at the office personally that why are they clueless over MY Undang Undang Lalulintas & Jalanraya to call and talk to drivers while they are driving?
Driving for Grab used to be an enjoyable job, part time or full time, but that feeling has gone down the drain for the past 3-4 months.
I have encountered very few problematic riders, maybe because I have a stern and serious look on my face, but Grab's new policy has taken a bit of toll on my health. They said with AA on, we won't get riders who are far from us (again, how many kilometers count as far?) but I've received pings 4-5km away from me for peanut fares. And what about far pickup bonus during non-HG hours? I drove between 2.30am-6am, again received 4-5km pings and no far pickup bonus?
Grab has really taken their drivers(partners my asshole) for a cheapskate ride.
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