QUOTE(yhtan @ Dec 23 2017, 01:35 AM)
Sometimes i'm very blood boiling when rider cancel half way, i spent about 10min and 2-3km to fetch u, and then out of sudden job cancel, really really wtf looking at this.
Sean Goh said we took this very seriously. but when i call CS, they don't seem take it seriously or sleeping on their work, keep saying "Cancel without notification right?". This make me even more blood boiling. I explained to them cancel half way, they replied "Still no notification right?"
Go to their help function, totally useless, i look at the option also don't know where to complain, grab build that for fun is it.
Cancellation should have its own section so that driver can provide feedback, if not it will be phone call and wasting time and resources for both party.
Seriously they need to buck up lah, given them half year to improve and yet still the same. Just now got rider complain, his grabpay got dispute for half years and yet did not refund, driver click pick up without rider on board, end up he was charge RM10, email to grab several times also useless, every time standard answer and he got fed up and use cash for each ride.
Haha i almost plan 2 do 2 that btch that msg me 2 cancel but 2 save my arse better cancel instead of pickup this GC+ grabpay fareSean Goh said we took this very seriously. but when i call CS, they don't seem take it seriously or sleeping on their work, keep saying "Cancel without notification right?". This make me even more blood boiling. I explained to them cancel half way, they replied "Still no notification right?"
Go to their help function, totally useless, i look at the option also don't know where to complain, grab build that for fun is it.
Cancellation should have its own section so that driver can provide feedback, if not it will be phone call and wasting time and resources for both party.
Seriously they need to buck up lah, given them half year to improve and yet still the same. Just now got rider complain, his grabpay got dispute for half years and yet did not refund, driver click pick up without rider on board, end up he was charge RM10, email to grab several times also useless, every time standard answer and he got fed up and use cash for each ride.
QUOTE(cursed @ Dec 23 2017, 01:48 AM)
Talking about impatient rider. I got a ping from diaman Crimson to paradigm mall. This was 7pm like that. I am from citta mall and said with traffic will take me about 10 minutes.
Luckily I didn't start my journey but the rider said oh I get another grab
wtf that also cannot wait. Riders name was Angel. Angel my foot.
My other riders during rain and jam all patient because Inform them in advance.
Some people
End up you cancel or rider cancel? So are so chicken want us 2 get bombed. Fk them. Luckily I didn't start my journey but the rider said oh I get another grab
My other riders during rain and jam all patient because Inform them in advance.
Some people
Dec 23 2017, 07:12 AM

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