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 New SKMM Rules for prepaid and postpaid service, susah wei :(

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TSckyow1
post Oct 13 2017, 08:11 PM, updated 9y ago

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Just got the update from my friends working at telco industries, Maxis, Digi and Celcom...

As per latest SKMM rules and instruction

1) Expired prepaid number reactivation no longer can be done via walk in to respective center or online/call. No more exceptional can be done regardless you are located at overseas or etc. Customer is required to purchase a new sim pack with new number. However, in case if the number is extremly important for you, you may still walk in and check the availability to register it as postpaid line if available.

2) SIM replacement request can only be proceed by the registered account owner with IC thumbprint verification. No more 3rd party request with athourization letter or etc will be allow

3) IC/Passport verification will be needed for prepaid sim pack purchase and even for top up ticket purchase... (no info update for the verification process for top up purchase via online yet at this moment)

For those who based at overseas, make sure you top up regulary to keep your number active and keep the sim with you to avoid any inconvenience in the future....

This post has been edited by ckyow1: Oct 14 2017, 01:16 PM
V3000
post Oct 13 2017, 09:01 PM

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How about maximun numbers each nric can hold?
Till now i dont have any firm answer on how and when they will enforce this.
brutus
post Oct 13 2017, 09:03 PM

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QUOTE(ckyow1 @ Oct 13 2017, 08:11 PM)

2) SIM replacement request can only be proceed by the registered account owner with IC thumbprint verification. No more 3rd party request will be allow


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For personal account only right? If corporate account, this ruling cannot jalan.
TSckyow1
post Oct 13 2017, 09:04 PM

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QUOTE(brutus @ Oct 13 2017, 09:03 PM)
For personal account only right? If corporate account, this ruling cannot jalan.
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Ya, I think is for personal account only. For corporate account should be refer to your company person in charge..
KannaSai1
post Oct 13 2017, 11:21 PM

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Haha... so back ward move.
pcbase
post Oct 14 2017, 07:10 AM

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QUOTE(V3000 @ Oct 13 2017, 09:01 PM)
How about maximun numbers each nric can hold?
Till now i dont have any firm answer on how and when they will enforce this.
*
5 number prepaid per telco. already implement.
MCMC said prepaid only. All latest news is about prepaid. This time no more talking about prepaid GST anymore.

SIM replacement request verification is good move because already have fraud case.
V3000
post Oct 14 2017, 07:47 AM

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QUOTE(pcbase @ Oct 14 2017, 07:10 AM)
5 number prepaid per telco.   already implement.
MCMC said prepaid only. All latest news is about prepaid. This time no more talking about prepaid GST anymore.

SIM replacement request verification is good move because already have fraud case.
*
Noted.

This post has been edited by V3000: Oct 14 2017, 08:00 AM
StarPrimo
post Oct 14 2017, 11:00 AM

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QUOTE(V3000 @ Oct 13 2017, 09:01 PM)
How about maximun numbers each nric can hold?
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Each NRIC allowed to register 5 numbers per telco.

QUOTE(V3000 @ Oct 13 2017, 09:01 PM)
Till now i dont have any firm answer on how and when they will enforce this.
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1st June 2017, and will be fully enforced by 1st January 2018.

StarPrimo
post Oct 14 2017, 11:05 AM

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GUIDELINES ON REGISTRATION OF END-USERS OF PREPAID PUBLIC CELLULAR SERVICES (MCMC/G/01/17) 1st June 2017

https://www.mcmc.gov.my/skmmgovmy/media/Gen...s-MCMCG0117.pdf


pcbase
post Oct 14 2017, 08:29 PM

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QUOTE(StarPrimo @ Oct 14 2017, 11:05 AM)
GUIDELINES ON REGISTRATION OF END-USERS OF PREPAID PUBLIC CELLULAR SERVICES (MCMC/G/01/17) 1st June 2017

https://www.mcmc.gov.my/skmmgovmy/media/Gen...s-MCMCG0117.pdf
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how about postpaid ? also need utility bill ?
JuneResources
post Oct 14 2017, 08:44 PM

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I think those who work online telco (especially in this forum at Mobile and Number category) all dead starting on next year. cry.gif
How to finger thumbprint for verification via online? Unless you potong your finger and courier service to seller there for thumbprint verification register first.. puke.gif

What about those MNP port out and port in number? Also need thumbprint verification?
nuvi
post Oct 15 2017, 01:36 AM

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If the top up also need authentication, then no more online top up like buying from forummer or Lazada.
Keatsan
post Oct 16 2017, 11:25 AM

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Damn mafan liao. Buy top up for loved ones would be not so convenient already.

I cannot imagine if the prepaid reload purchase will require IC every single time should MCMC enforce it.
TSckyow1
post Oct 21 2017, 12:16 PM

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For those prepaid number has been expired and try to seek assistance from your telco to reactivate the number, No need to try anymore.. as per latest SKMM rules, expired prepaid number reactivation request can longer be done via walk-in, call or online. SKMM has removed their access for this service since past 1-2 weeks. Insider info from my friends who working at Maxis and Digi.
kit2
post Oct 21 2017, 02:58 PM

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QUOTE(ckyow1 @ Oct 21 2017, 12:16 PM)
For those prepaid number has been expired and try to seek assistance from your telco to reactivate the number, No need to try anymore.. as per latest SKMM rules, expired prepaid number reactivation request can longer be done via walk-in, call or online. SKMM has removed their access for this service since past 1-2 weeks. Insider info from my friends who working at Maxis and Digi.
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i thought prepaid number expiry is controlled by telcos. they set the grace period (50, 60 or 90 days) and release the mnp number back to the original telco when necessary. where and how does skmm come into play?

TSckyow1
post Oct 21 2017, 03:11 PM

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QUOTE(kit2 @ Oct 21 2017, 02:58 PM)
i thought prepaid number expiry is controlled by telcos. they set the grace period (50, 60 or 90 days) and release the mnp number back to the original telco when necessary. where and how does skmm come into play?
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Yes, if you top up within the grace period, the number will be of course still belong to you. However, if your prepaid number has been expired (terminated) due to no top up within the grace period, then sorry to say, you wont be able to reactivate it anymore.

This is because as per New SKMM rules, any prepaid number activation request must be via walk-in with IC verification. For expired number, their statement is to advise the customer to purhcase the new sim pack with new number. The Digi center staff (my friend) even showed the statement to me which they received from SKMM via email when I walk-in and request to reactivate my expired prepaid number during the past 1-2 weeks...

This post has been edited by ckyow1: Oct 21 2017, 03:13 PM
cucubud
post Oct 21 2017, 03:39 PM

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QUOTE(ckyow1 @ Oct 21 2017, 03:11 PM)
Yes, if you top up within the grace period, the number will be of course still belong to you. However, if your prepaid number has been expired (terminated) due to no top up within the grace period, then sorry to say, you wont be able to reactivate it anymore.

This is because as per New SKMM rules, any prepaid number activation request must be via walk-in with IC verification. For expired number, their statement is to advise the customer to purhcase the new sim pack with new number. The Digi center staff (my friend) even showed the statement to me which they received from SKMM via email when I walk-in and request to reactivate my expired prepaid number during the past 1-2 weeks...
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Did you manage to reactivate your expired number?
kit2
post Oct 21 2017, 03:57 PM

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QUOTE(ckyow1 @ Oct 21 2017, 03:11 PM)
Yes, if you top up within the grace period, the number will be of course still belong to you. However, if your prepaid number has been expired (terminated) due to no top up within the grace period, then sorry to say, you wont be able to reactivate it anymore.

This is because as per New SKMM rules, any prepaid number activation request must be via walk-in with IC verification. For expired number, their statement is to advise the customer to purhcase the new sim pack with new number. The Digi center staff (my friend) even showed the statement to me which they received from SKMM via email when I walk-in and request to reactivate my expired prepaid number during the past 1-2 weeks...
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you mentioned telco's access was removed by skmm. does skmm provide a tool to telcos? other than issuing directives and letters, how does skmm control the expiry of prepaid? i know many telcos allow expired prepaid be upgraded to postpaid.
TSckyow1
post Oct 21 2017, 04:35 PM

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QUOTE(kit2 @ Oct 21 2017, 03:57 PM)
you mentioned telco's access was removed by skmm. does skmm provide a tool to telcos? other than issuing directives and letters, how does skmm control the expiry of prepaid? i know many telcos allow expired prepaid be upgraded to postpaid.
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For your info, certain access such as phone Imei block are tools provided by skim to Telco. For prepaid reactivation, the tool is own and develop by Telco, however, it was the instructions SKMM to all the Telco to discontinue this service. For your info, SKMM is the government's bodies who managing and control all the Telco firm in Malaysia
TSckyow1
post Oct 21 2017, 04:37 PM

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QUOTE(cucubud @ Oct 21 2017, 03:39 PM)
Did you manage to reactivate your expired number?
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No... I didn't..
fireballs
post Oct 21 2017, 04:40 PM

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QUOTE(ckyow1 @ Oct 21 2017, 04:37 PM)
No... I didn't..
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but you can 'buy' back the number if its not reassigned to someone else, right?
cucubud
post Oct 21 2017, 04:41 PM

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QUOTE(ckyow1 @ Oct 21 2017, 04:37 PM)
No... I didn't..
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Your friend cannot help you?
yokoloco
post Oct 21 2017, 04:45 PM

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Not sure how they gonna implement this for reload. Sounds so stupid to verify your IC just for reloads. Especially those e reload agents gonna have a headache
TSckyow1
post Oct 21 2017, 04:53 PM

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QUOTE(cucubud @ Oct 21 2017, 04:41 PM)
Your friend cannot help you?
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My friend told me that the system for them to reactivate the expired prepaid line has been removed as per latest instruction from SKMM.... However, he said he can help me to check with their number management team on the availability of the number to be sign up as postpaid line... but since the prepaid number is for backup only and I dont wish to sign up another postpaid line to increase my commitment..so I didnt proceed further...

This post has been edited by ckyow1: Oct 21 2017, 04:56 PM
TSckyow1
post Oct 21 2017, 04:54 PM

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QUOTE(fireballs @ Oct 21 2017, 04:40 PM)
but you can 'buy' back the number if its not reassigned to someone else, right?
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They said can check with their number management team on tge number availlabity to be reactivate as postpaid only.. But I dont want so I didnt proceed further...
fireballs
post Oct 21 2017, 04:55 PM

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QUOTE(ckyow1 @ Oct 21 2017, 04:54 PM)
They said can check with their number management team on tge number availlabity to be reactivate as postpaid only.. But I dont want so I didnt proceed further...
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yes postpaid only. you can still convert back to prepaid later.
TSckyow1
post Oct 21 2017, 04:55 PM

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QUOTE(yokoloco @ Oct 21 2017, 04:45 PM)
Not sure how they gonna implement this for reload. Sounds so stupid to verify your IC just for reloads. Especially those e reload agents gonna have a headache
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True... I wonder how the online reload firm like Lazada going to examine our IC for reload purchase after this...
yokoloco
post Oct 21 2017, 04:57 PM

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QUOTE(ckyow1 @ Oct 21 2017, 04:55 PM)
True... I wonder how the online reload firm like Lazada going to examine our IC for reload purchase after this...
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End up, foreigners workers just gonna try borrow IC numbers from sellers to buy instead.
kit2
post Oct 21 2017, 05:37 PM

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QUOTE(ckyow1 @ Oct 21 2017, 04:35 PM)
For your info, certain access such as phone Imei block are tools provided by skim to Telco. For prepaid reactivation, the tool is own and develop by Telco, however, it was the instructions SKMM to all the Telco to discontinue this service. For your info, SKMM is the government's bodies who managing and control all the Telco firm in Malaysia
*
ok, so skmm did not remove their access after all.

imho, this is kinda gray area that telcos can monetize. since numbers are recycled, telcos could recycle the number into a new sim pack and sell it to the previous owner for more $$$$ smile.gif

fyi, imei block is to block phones, not prepaid numbers. skmm may supply the blacklisted imei's but it is the telco who implements the blocking.

This post has been edited by kit2: Oct 21 2017, 05:45 PM
cucubud
post Oct 21 2017, 05:47 PM

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QUOTE(yokoloco @ Oct 21 2017, 04:57 PM)
End up, foreigners workers just gonna try borrow IC numbers from sellers to buy instead.
*
May be it is time to make some money.
Go and buy 10x RM30 top up cards and resell them at RM50 each.

TSckyow1
post Oct 21 2017, 06:13 PM

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QUOTE(kit2 @ Oct 21 2017, 05:37 PM)
ok, so skmm did not remove their access after all.

imho, this is kinda gray area that telcos can monetize. since numbers are recycled, telcos could recycle the number into a new sim pack and sell it to the previous owner for more $$$$ smile.gif

fyi, imei block is to block phones, not prepaid numbers. skmm may supply the blacklisted imei's but it is the telco who implements the blocking.
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😓
The access has been removed lah, confirmed... I am ex Digi staff and I know how the system works... I even ask my friend who is still working at the particular center to open the system and show it infront of me... I felt like I am revealing too much of my personal info...

For certain system such as IMEI blocking, the access was provided by SKMM to all the telco, the telco staff will need to apply the access from them..

Thats all I can tell... if you wish to try, can just purposely dont top up your important prepaid number and contact your telco and ask them to reactive it for you after expired... then you will know what is really going on now... reactivation of expired prepaid number back as prepaid service 100% can not be done anymore start from now...
kit2
post Oct 21 2017, 06:41 PM

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skmm got nothing better to do. imho, skmm should direct telcos to refund credit balance from expired numbers too!
syamirc
post Mar 2 2021, 12:03 AM

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I dont know what is the purpose skmm do this.. membebankan rakyat..
ohtheirony
post Mar 2 2021, 12:16 PM

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QUOTE(syamirc @ Mar 2 2021, 12:03 AM)
I dont know what is the purpose skmm do this.. membebankan rakyat..
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Still salty about losing your 8888 number?

Fruitie also lost her number by not reloading, but she doesn't go around blaming skmm, only herself for forgotting to reload (and her phone for failure to remind iinm)

Just go to maxis, and while subscribing to rm188 plan, take advantage of phone plan too because you are bound to 24 months contract anyway
Theoutspokenguy
post Mar 2 2021, 11:17 PM

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QUOTE(ohtheirony @ Mar 2 2021, 12:16 PM)
Still salty about losing your 8888 number?

Fruitie also lost her number by not reloading, but she doesn't go around blaming skmm, only herself for forgotting to reload (and her phone for failure to remind iinm)

Just go to maxis, and while subscribing to rm188 plan, take advantage of phone plan too because you are bound to 24 months contract anyway
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.I dont think he is bound to 24 months. That is cheating . I think is he need to take 188 plan for minimum 6months before can port out I think
syamirc
post Mar 4 2021, 11:17 PM

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QUOTE(Theoutspokenguy @ Mar 2 2021, 11:17 PM)
.I dont think he is bound to 24 months. That is cheating . I think is he need to take 188 plan for minimum 6months before can port out I think
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yes 24 month vmad.gif
andrekua2
post Mar 5 2021, 01:55 AM

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There's really no use venting here. Besides if you really love the number, why risk it by parking in prepaid? There's so many other with auto renew or even cheap postpaid like Redone.

This post has been edited by andrekua2: Mar 5 2021, 01:55 AM
Theoutspokenguy
post Mar 5 2021, 09:49 AM

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QUOTE(andrekua2 @ Mar 5 2021, 01:55 AM)
There's really no use venting here. Besides if you really love the number, why risk it by parking in prepaid? There's so many other with auto renew or even cheap postpaid like Redone.
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It's not worth spending on postpaid to maintain number. Prepaid validity is not like 1 month to termination at least 30 to 90 days depend on telco.

Even postpaid u don't pay few months number still get terminated



This post has been edited by Theoutspokenguy: Mar 5 2021, 09:50 AM
SleeplessEyes
post Mar 5 2021, 10:30 AM

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QUOTE(syamirc @ Mar 2 2021, 12:03 AM)
I dont know what is the purpose skmm do this.. membebankan rakyat..
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To me, SKMM, is like just wayang kulit.
Ask anyone who has dealt with SKMM about coverage, they will say, SKMM will pass the buck back to telco.
And telco will say - Its normal, no issue, blah blah blah. And case close.

They are unlike Singapore's IMDA, the equavalent of MCMC but even stricter. Dont play play.
Thats why, the coverage in Singapore is up to 98%. Of course they can do it because they dont have rural areas but still the telco strive to achieve a target.

I think its best you move on, no point crying over spilled milk.
Maxis is holding you at randsom. Just move on , and learn your lesson from there.
JLA
post Mar 5 2021, 11:48 AM

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QUOTE(SleeplessEyes @ Mar 5 2021, 10:30 AM)
To me, SKMM, is like just wayang kulit.
Ask anyone who has dealt with SKMM about coverage, they will say, SKMM will pass the buck back to telco.
And telco will say - Its normal, no issue, blah blah blah. And case close.

They are unlike Singapore's IMDA, the equavalent of MCMC but even stricter. Dont play play.
Thats why, the coverage in Singapore is up to 98%. Of course they can do it because they dont have rural areas but still the telco strive to achieve a target. 

I think its best you move on, no point crying over spilled milk.
Maxis is holding you at randsom. Just move on , and learn your lesson from there.
*
user posted image
Capaian Internet Di Kawasan Luar Bandar Dipertingkatkan Dengan Pelan Jangka Masa Pendek Dan Panjang Oleh SKMM Februari 18, 2021
http://techsemut.com/capaian-internet-di-k...jang-oleh-skmm/
MCMC pertingkat usaha tangani masalah capaian internet Februari 8, 2021
https://www.astroawani.com/berita-malaysia/...internet-281879
Kualiti liputan Internet dinaik taraf Khamis, 4 Mac 2021
https://www.hmetro.com.my/mutakhir/2021/03/...et-dinaik-taraf
Berita Berkaitan
SKMM turun padang tangani masalah internet
Kerajaan Pulau Pinang atasi isu liputan internet di Pulau Aman
MCMC selesaikan masalah capaian internet
Banyak menara telekomunikasi perlu dinaik taraf di Terengganu [METROTV]
Bina menara komunikasi penyelesaian terbaik
Telekomunikasi perkampungan Orang Asli sentiasa dipertingkat: SKMM


azhar75
post Mar 5 2021, 11:53 AM

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PR stunts "sana-sini"

#Malaysia_likes_PR_stunts
Theoutspokenguy
post Mar 5 2021, 01:48 PM

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QUOTE(SleeplessEyes @ Mar 5 2021, 10:30 AM)
To me, SKMM, is like just wayang kulit.
Ask anyone who has dealt with SKMM about coverage, they will say, SKMM will pass the buck back to telco.
And telco will say - Its normal, no issue, blah blah blah. And case close.

They are unlike Singapore's IMDA, the equavalent of MCMC but even stricter. Dont play play.
Thats why, the coverage in Singapore is up to 98%. Of course they can do it because they dont have rural areas but still the telco strive to achieve a target. 

I think its best you move on, no point crying over spilled milk.
Maxis is holding you at randsom. Just move on , and learn your lesson from there.
*
We don't expect to 98% sure make sure all populated area is covered id enough
JLA
post Mar 6 2021, 08:31 AM

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user posted image
“We are going to get more signatures because there are more than 1,000 people living in this area,” he said.

“We already have two telco towers around here. The mobile reception here is already very strong and there is no issue of weak reception.

“This is not a village or rural area but a town area. Why build so many telco towers?,” Wong asked.
https://www.theborneopost.com/2019/05/31/re...of-telco-tower/


Mobile broadband service impacted as residents protest against new telco towers
SEREMBAN, 27 Jan 2021:

The Negeri Sembilan government has had to postpone the construction of telecommunication towers in several locations in the state following protests from residents who refused to allow them to be built near their residential areas.
https://www.cyber-rt.info/life/mobile-broad...w-telco-towers/
Telco tower construction halted after residents' protest ...
https://www.bernama.com/en/region/news.php?id=1926280

persatuan penduduk 1 telco 0 mcmc 0
azhar75
post Mar 6 2021, 09:49 AM

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Later when HSPA is abolished, don't pulak bising-bising no coverage due to congestions yaaa... wanna help build more towers also kena protest ...

Cum to me's place and spend that money/tower(s) at me's housing area.... LOL... right now it is not congestions at all... cum build more towers here so that no congestions until eternity...

#5G_creates_Covid_still_exists

This post has been edited by azhar75: Mar 6 2021, 09:52 AM
ohtheirony
post Mar 6 2021, 03:58 PM

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QUOTE(JLA @ Mar 6 2021, 08:31 AM)
user posted image
“We are going to get more signatures because there are more than 1,000 people living in this area,” he said.

“We already have two telco towers around here. The mobile reception here is already very strong and there is no issue of weak reception.

“This is not a village or rural area but a town area. Why build so many telco towers?,” Wong asked.
https://www.theborneopost.com/2019/05/31/re...of-telco-tower/
Mobile broadband service impacted as residents protest against new telco towers
SEREMBAN, 27 Jan 2021:

The Negeri Sembilan government has had to postpone the construction of telecommunication towers in several locations in the state following protests from residents who refused to allow them to be built near their residential areas.
https://www.cyber-rt.info/life/mobile-broad...w-telco-towers/
Telco tower construction halted after residents' protest ...
https://www.bernama.com/en/region/news.php?id=1926280

persatuan penduduk 1  telco 0  mcmc 0
*
Later they will hasut the people to blame it on govt for not providing infrastructure for the locals but all this while they are the one blocking the progressive movement
trickyhunter
post Mar 7 2021, 09:33 PM

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Volte to all prepaid and postpaid user ?
khteoh2019
post Apr 11 2021, 02:09 PM

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Hello guys, Hotlink apps will tell when is the last validity date and last active date. How do I know when is the last active date for Celcom and Umobile, so that I can topup to avoid number being cancelled ? I can't find that piece of info in the apps for Celcom and Umobile. TQ.
QuietDirector P
post Jan 6 2022, 07:35 AM

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As far as I knew, SKMM made the condition 5 number only for one individual for each telco.
In other words, suppose I already had 5 Maxis numbers, can I register for the sixth number with Celcom?
Just want to clarify. Thanks.
SUSMyProLife
post Jan 6 2022, 08:43 AM

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QUOTE(QuietDirector @ Jan 6 2022, 07:35 AM)
As far as I knew, SKMM made the condition 5 number only for one individual for each telco.
In other words, suppose I already had 5 Maxis numbers, can I register for the sixth number with Celcom?
Just want to clarify. Thanks.
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Yes you can

 

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