Just got the update from my friends working at telco industries, Maxis, Digi and Celcom...

As per latest SKMM rules and instruction

1) Expired prepaid number reactivation no longer can be done via walk in to respective center or online/call. No more exceptional can be done regardless you are located at overseas or etc. Customer is required to purchase a new sim pack with new number. However, in case if the number is extremly important for you, you may still walk in and check the availability to register it as postpaid line if available.

2) SIM replacement request can only be proceed by the registered account owner with IC thumbprint verification. No more 3rd party request with athourization letter or etc will be allow

3) IC/Passport verification will be needed for prepaid sim pack purchase and even for top up ticket purchase... (no info update for the verification process for top up purchase via online yet at this moment)

For those who based at overseas, make sure you top up regulary to keep your number active and keep the sim with you to avoid any inconvenience in the future....

This post has been edited by ckyow1: Oct 14 2017, 01:16 PM

Ya, I think is for personal account only. For corporate account should be refer to your company person in charge..

For those prepaid number has been expired and try to seek assistance from your telco to reactivate the number, No need to try anymore.. as per latest SKMM rules, expired prepaid number reactivation request can longer be done via walk-in, call or online. SKMM has removed their access for this service since past 1-2 weeks. Insider info from my friends who working at Maxis and Digi.

Yes, if you top up within the grace period, the number will be of course still belong to you. However, if your prepaid number has been expired (terminated) due to no top up within the grace period, then sorry to say, you wont be able to reactivate it anymore.

This is because as per New SKMM rules, any prepaid number activation request must be via walk-in with IC verification. For expired number, their statement is to advise the customer to purhcase the new sim pack with new number. The Digi center staff (my friend) even showed the statement to me which they received from SKMM via email when I walk-in and request to reactivate my expired prepaid number during the past 1-2 weeks...

This post has been edited by ckyow1: Oct 21 2017, 03:13 PM

For your info, certain access such as phone Imei block are tools provided by skim to Telco. For prepaid reactivation, the tool is own and develop by Telco, however, it was the instructions SKMM to all the Telco to discontinue this service. For your info, SKMM is the government's bodies who managing and control all the Telco firm in Malaysia

No... I didn't..

My friend told me that the system for them to reactivate the expired prepaid line has been removed as per latest instruction from SKMM.... However, he said he can help me to check with their number management team on the availability of the number to be sign up as postpaid line... but since the prepaid number is for backup only and I dont wish to sign up another postpaid line to increase my commitment..so I didnt proceed further...

This post has been edited by ckyow1: Oct 21 2017, 04:56 PM

They said can check with their number management team on tge number availlabity to be reactivate as postpaid only.. But I dont want so I didnt proceed further...

True... I wonder how the online reload firm like Lazada going to examine our IC for reload purchase after this...

😓
The access has been removed lah, confirmed... I am ex Digi staff and I know how the system works... I even ask my friend who is still working at the particular center to open the system and show it infront of me... I felt like I am revealing too much of my personal info...

For certain system such as IMEI blocking, the access was provided by SKMM to all the telco, the telco staff will need to apply the access from them..

Thats all I can tell... if you wish to try, can just purposely dont top up your important prepaid number and contact your telco and ask them to reactive it for you after expired... then you will know what is really going on now... reactivation of expired prepaid number back as prepaid service 100% can not be done anymore start from now...