Are you in grace period? Obviously if your plan not active you won't be able to buy anything.

Thanks for the info,

nope not in grace, it's just said missing.
ady issue ticket, it said to make renewal payment.
in make payment i ady make advance payment but nothing happened yet. issued another ticket now.
the most confusing telco i've ever encountered lol.

no button/option to renew payment other than automatic renewal. fuzzy and the reps takes forever to reply.

Base plan missing.i kena b4.
Need to wait. Mine 5 days. Some in fb kena a week.
Still can accept call.
Good luck!

Depends..if more than 5 apps..better use wifi..

But if download apps or update apps more than 100MB..worth a lot..

If less..can use quota..

what a cibai telco indeed. my base plan is missing since 16th jan (wednesday), opened ticket, late night they only reply. till now not solved.

tomorrow my sub will expire. i just want to port out from this shithole. cannot renew because no renew button.

already requested port out to yoodo and they said maxis (ookyo) wouldnt let me go. im not in grace period, still active but "base plan is missing".

This post has been edited by joeboto: Jan 22 2019, 11:40 AM

This is exactly why I left them.

dang man, shoulda put huge 'do not use this telco' text on 1st page about this telco.

But for those for whom it works (e.g. myself, also others here on this thread) it's great. So much data, and the cheapest way to use Maxis' line (still the best coverage once you take into account congestion, IMO).

Customer support is hit and miss (mostly miss), which is consistently mentioned in this thread. Hence why recommended to port to hotlink before porting in to ookyo, for e.g.

Obviously if I had the same problem you're experiencing with 'base plan' I'd be super pissed as well. Do complain to MCMC also. But take note that most would not encounter such a problem, and that if got no technical issue this is one of the better low-cost options.

agree but slightly turn off because of a lot of minor errors here and there.

and

need to talk to robot to flag a ticket and takes 1-2hrs for a reply.

Yeah, you get what you pay for. Cross finger don't need to talk to robot too often...

Hi guys. I'm a new ookyo user. when the vpn is on, there will be no data transaction at all. when i turn it off, it will be normal. how to solve this cuz i can't use the unlimited data for the 4 chosen apps.

Shit I dint read this before porting. I should port to hotlink first.... And I miss the VPN part, now only know it uses VPN for unlimited. sure it will create a lot of problem!

Zero problem. I already use for few months.

Anything special set up on your phone? Custom rom maybe? It should just work, otherwise go to the app and talk to fuzzy, ask to speak to an agent.

VPN is fine, just a bit mafan to turn it off when you using phone for hotspot.

And remember to lock your ookyo app. Else it get killed. Gg.

But using VPN will drain your battery faster and slower ping and stream.

How is the port in from u mobile postpaid, if I am not porting in to hotlink first?

Have you read their FAQ on battery drain? In my experience not noticeably worst than without VPN.

For gaming I can't comment, but bandwidth isn't affected so videos and content load well. Much better than my congested ex-telcos D and U.

And you should ALWAYS port to hotlink first. Don't take the risk.

Why need to turn off vpn?