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 Grab Driver Discussion V3, Info and FAQ

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SUSmoosekaka
post Nov 21 2017, 08:59 PM

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guys, go check your incentive amount. Mine, seems that the entire Monday last week incentive not masuk yet, I worry it is something to do with last week Monday system for incentive was also down. If I remembered correctly.
SUSmoosekaka
post Nov 21 2017, 09:15 PM

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QUOTE(moosekaka @ Nov 21 2017, 08:59 PM)
guys, go check your incentive amount. Mine, seems that the entire Monday last week incentive not masuk yet, I worry it is something to do with last week Monday system for incentive was also down. If I remembered correctly.
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Nobody drove last monday? This was Last Tuesday, when we found out that 'ended' incentive tab for Monday Nov 13 showed ZERO amount.

QUOTE(ChaZLIVE @ Nov 14 2017, 06:02 PM)
Is grab app having issue? Can’t see the incentive tab, still can see it this morning
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QUOTE(July 2nd @ Nov 14 2017, 06:11 PM)
Totally can't see yesterday's incentives now.  This morning still can see but wrong incentives amount.
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This post has been edited by moosekaka: Nov 21 2017, 09:26 PM
SUSmoosekaka
post Nov 21 2017, 10:18 PM

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QUOTE(willemng @ Nov 21 2017, 10:02 PM)
But they dint pay me monday incentive. Lol
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QUOTE(j4net @ Nov 21 2017, 10:05 PM)
I got additional 200+ on Monday incentive.. Haha..But I didn't cash out that additional amount..For sure they will revised back later..
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some people get extra payout for Monday.. some didn't get paid at all (like me).... for sure last week there was problem with the Monday incentive amount because last Tuesday a lot of ppl reported their Incentive amount shown ZERO.. later only corrected.

I'm surprised not more ppl complained in FB yet... probably they to lazy to double check their incentive amount.
SUSmoosekaka
post Nov 21 2017, 10:48 PM

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QUOTE(j4net @ Nov 21 2017, 10:45 PM)
I think they still got time to reversed the cash out for last 2 hr, or else just assigned all grabpay job to negative account..Haha..

yes, it's good time to stop driving grab..
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they find out they were incorrectly topping up for Monday... then just my luck reach my turn no topup.
SUSmoosekaka
post Nov 22 2017, 11:06 AM

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QUOTE(knightyonder @ Nov 22 2017, 06:35 AM)
everyone has their full incentive in? mine only Monday in the rest no.
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I opposite of you.. other days in.. only Monday not in
you got call up CS? waiting for the statement to come first.
SUSmoosekaka
post Nov 22 2017, 11:57 AM

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QUOTE(willemng @ Nov 22 2017, 11:10 AM)
He very tolerance to the sales person already,  he knew the features but just want to hear it from SA,  who knows doh.gif

Overall is okay one.  Except for those gadgets seems not really helpful,  maybe just a selling point.
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integrated touch n go reader very useful...wish it was standard or at least option for other models.
SUSmoosekaka
post Nov 22 2017, 02:32 PM

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QUOTE(low yat 82 @ Nov 22 2017, 02:22 PM)
apa celita? how come gua tak tau miaaaa
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only seen in the Chinese FB group

SUSmoosekaka
post Nov 22 2017, 04:02 PM

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Dont you hate it when you're at Taylors and get ping to PJS 7? How many of you accept and complete? Walking, only few hundred meter...drive 4+km. But better then kena to Puchong I guess...


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SUSmoosekaka
post Nov 22 2017, 04:27 PM

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QUOTE(yhtan @ Nov 22 2017, 04:12 PM)

No choose, if incentive driver won't rugi much. The waiting time is only the 2 traffic light.
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Sometimes I wish to fly over that wall dividing the Taylors campus from PJS 7 side. Now PJS7 got new Sunway Med Residence...maybe they will put gated barrier entry thru the wall eventually.
SUSmoosekaka
post Nov 22 2017, 08:12 PM

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QUOTE(SabunDettol @ Nov 22 2017, 07:07 PM)
Genting is a fucking waste of time and fuel. I'm done taking Genting or KLIA jobs. Will only maybe take those if i was bored as mad or traffic in kl turns to shits and those 2 destinations would help me find away and hoping to come back with less traffic
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you lost money last time you went up there is it? 🤔😁
SUSmoosekaka
post Nov 22 2017, 08:14 PM

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QUOTE(suka123 @ Nov 22 2017, 08:12 PM)
Today finally met cbk princess from Arab i guess?

Purposely took Smart HW.  whistling.gif

Completed job for 25 mins.Too bad GS didnt match, maybe due to highway all the way, cant detect my gps. Smart highway - NPE wink.gif
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prepare to eat one 🌟 tonight

This post has been edited by moosekaka: Nov 22 2017, 08:15 PM
SUSmoosekaka
post Nov 22 2017, 10:06 PM

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QUOTE(j4net @ Nov 22 2017, 09:57 PM)
Few hundred only.. for sure won't get it into my bank account on Friday.. thier fuckin mistake and driver suffer.. always empty promise.. I just called and fxck kao kao CS.. request speak to 2nd level and feedback high volume call queue , will return call in 1 or 2 hrs, I said, what da hell, how high the queue volume, need 2 hrs to return call..

Malu la, multinational, multi billions company, the service level not even compare to small firm.. Lousy.. really palia.. not sure the CEO know about that..
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QUOTE(SabunDettol @ Nov 22 2017, 10:01 PM)
What do you expect from ahbeng company
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I still havent received any news on my missing Monday incentive (worth $104). Emailed using the inapp, get reply from the same lousy CS rep (I remember his palia name hahaah) that will escalate to relevant dept. No news. So now I directly email gc.my.payments@grab.com.
Hopefully they still respond to that email address.

This post has been edited by moosekaka: Nov 22 2017, 10:07 PM
SUSmoosekaka
post Nov 22 2017, 10:31 PM

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QUOTE(d-realm @ Nov 22 2017, 10:28 PM)
Drop off n pick up so many times there no problem also. hmm.gif  hmm.gif
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My first week GRab, I blur didnt know where entrance to North Court was...accidentally went into the TEKSI stand ... rclxub.gif
tried reversing out..suddenly one teksi come in...no choice but to proceed onwards.

Luckily I guess got police there as it was Sunday evening. Else kena window smash
SUSmoosekaka
post Nov 22 2017, 10:33 PM

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QUOTE(j4net @ Nov 22 2017, 10:27 PM)
This week I tiao CS many times, whenever I received job more than 5km away I will call CS immediately and tiao then put remarks I will cancel , Monday case the best, I was at Sec 17, ping from KL gateway, 6.2KM and 27mins to pickup point, I call and ask the CS what to do if he is the driver, he said just go, I terus fxck him sohai..You think pax can wait 27mins? If this problem keep going , grab will lose many pax very soon..
And today CS told me install some satellite tuning apps.. What's a lame answer, minutes ago I dropping someone at point A, now you assigned job 5km away..Is your back end issue, not my hand phone, and if this is the solution, why not grab officially inform all driver..

I will call and tiao them whenever they assigned 5km away job to me..This may not help..But I shiok sendiri..haha
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I think your phone may have GPS issue. Did the app display "GPS is weak in your area" yellow bar at the bottom often>?
SUSmoosekaka
post Nov 22 2017, 11:01 PM

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QUOTE(willemng @ Nov 22 2017, 10:52 PM)
Even i file properly and teach my car loan banker how to look at the crap statement.

They can brain how it work but very hard for them to match the figure as its not crystal clear at all.

Last time every week grab incentive (after 20%)bank in once a week then statement showing figure before 20% but never stated how much after 20% for the fare.
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http://www.freemalaysiatoday.com/category/...kan-perniagaan/

I think grabcar will wash their hands when it comes to our interaction with LHDN. you read their t&c they emphasize 99 how they only provide software to facilitate us finding passengers. best we can do.. keep all of records.. file form B as best as we can. then next year when 600000 drivers all get tiao from LHDN see how pressure will affect Grab.
SUSmoosekaka
post Nov 23 2017, 09:27 PM

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QUOTE(cursed @ Nov 23 2017, 09:22 PM)
Hi sifus.

Been a full time grab driver for about 2 months but last week was my official first week doing Ambassador HG.

However it's Thursday evening and I still haven't gotten the rest of the week of my incentives from last week.

Already rang up CS 4 times the past two days and escalated to their superiors and say need to check with their payment team.

UNTIL now still haven't gotten a response.

My question is does this happen frequently for some or generally Grab is pretty on time with the incentives.

It's pretty shitty having to waste my breathe shouting at the clueless frontliners not knowing what to respond..
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I'm in the same boat as you, I didnt get my Monday Incentive from last week. THEN this week the Grab weekly earning statement showed the amount earned is ZERO for that day. I know I hit all the requirements, the weekly earning statement even showed AR >80%, DR 4.92. The incentive tab also showed I was supposed to earn $100 in incentive that day.

I know this has something to do with last monday system screwup. It was showing incentive earned Zero also last Tuesday. Already called, emailed, send FB message, all get 'escalataled to blablabla....will get your money soon'.


SUSmoosekaka
post Nov 23 2017, 09:31 PM

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QUOTE(cursed @ Nov 23 2017, 09:30 PM)
I terbalik leh, I got my amount reversed and then there is a new amount for Monday incentives. For the rest of the week takkan for example Wednesday i just earn $0.11.. That's daylight robbery  vmad.gif
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Did you get your weekly earning statement? what did it show?
SUSmoosekaka
post Nov 23 2017, 09:57 PM

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QUOTE(cursed @ Nov 23 2017, 09:36 PM)
Yeah i did.. For example for below calculations.

I check back for that day i did several full blocks..

I don't think whether small or big fares will stop you from earning for that hour right?  hmm.gif

Example below:

Wednesday Earnings:
- Acceptance Rate : 100%
- Driver Rating : 4.76
- Amount: RM 0.11
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very easy...just check your incentive tab under 'ended' section for that day and compare...was it really 0.11 sen? ranting.gif

QUOTE(willemng @ Nov 23 2017, 09:40 PM)
Please write in your feedback in app help center for us to assist you further.

whistling.gif

I got my monday incentive already moosekaka
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When I called up CS they passed me to 2nd level CS....then he checked with payments team. He claimed they have some drivers got incentive delayed this week. Still no word on when will get.

This post has been edited by moosekaka: Nov 23 2017, 09:58 PM
SUSmoosekaka
post Nov 23 2017, 10:01 PM

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QUOTE(yhtan @ Nov 23 2017, 09:57 PM)
How to get the 5X Mesra card. If cannot get, can just go Petronas and get the General mesra 3x card? must pay a fee or not?
SUSmoosekaka
post Nov 23 2017, 10:05 PM

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QUOTE(yhtan @ Nov 23 2017, 09:46 PM)
u should interview to work as CS, copy paste work and no need use brain laugh.gif

Today surge 100%+ in Bangsar, first job pick up distance is 6km+ sweat.gif

6.50pm job come in from bangsar to bukit jalil at RM37, hantam only and reach there 7.50pm, after that really lucky get two RM4 job icon_idea.gif
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I got 104% surge..from Solaris mt Kiara to Pasar seni. But I only completed that one job for the 6pm block...due to previous passenger late, I cancelled. Then for the Solaris job the two banglas DAMN noisy, normally Im OK, but when I stuck in jam in Jln Kinabalu...I was very pening d....somemore his HP phone ring DAMN loud...I gave him a look after the third time and he finally silenced it.

QUOTE(yhtan @ Nov 23 2017, 10:03 PM)
the 5x mesra card was given out for free during march for all driver, after that need platinum status only can can. Now i'm not really sure about it

The general mesra card can apply at any Petronas station
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Can Mesra point be used to buy petrol? or redeem for cash?>

This post has been edited by moosekaka: Nov 23 2017, 10:07 PM

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