Hi boyboycute,

It's perpetual, meaning it will not change or expire UNTIL you yourself cancel it OR it gets filled/executed.

Thanks!

Hi chonghe,

Yes, there is a charge. We show the charge to you on the order confirmation screen. It's typically 2% +-.

If you would like to save on fees, head on over to the Exchange and just place a market order. It's the same as using the instant buy/sell but we charge up to 0.5% per successfully filled order.

This is how you can navigate to the Luno Exchange:

For web browser users that are using the computer - our current exchange is available here: https://www.luno.com/trade/XBTMYR (BTC/MYR market)

For those using their smartphones: to enable this on the Luno app (Android and iOS), just follow these steps below:

- Open your Luno app
- Click the three vertical dots (Android) / horizontal dots (iOS) in the top right corner
- Click Exchange

The charges of the exchange are available here: https://www.luno.com/en/countries
(Attached the screenshot for your ease of reference)



Do let me know if you have any other questions.

Thanks!

Refer to picture below, does it mean there are 3 cut-off time in a day, and if I request withdrawal before 10AM, I can expect to see withdrawal amount in my bank account around 11AM?

Usually if I withdraw in morning, I will get the amount reflected on my bank account during evening 6pm something. I don't think it will be that quick. I always withdraw to Maybank.

Thanks for your feedback, then I wonder what is the cut off time for

Anyway I just requested a withdrawal yesterday, will see what time today I will receive the fund

Thanks for your feedback, then I wonder what is the cut off time for

Anyway I just requested a withdrawal yesterday, will see what time today I will receive the fund

Withdrawals take up to 24 hours (on business days), usually if you follow all the steps and withdraw before 3:45 PM, you'll receive your money by 11 PM the same night (on business days, public holidays excluded). This message is from Luno support assistant which I have asked before. I hope it helps and hope you will see your credited amount in your bank account soon!

Usually u will get email notification. But in case, i havent received the email. Wonder whats wrong today

11PM  I was expecting by 5-6PM
I see, thanks for the info

That is just their information. But I usually see it appear on my bank account around 6 something. No worry. Check your bank account later in the evening.

why today withdrawal so slow?

Same here. [email=mrluno]mrluno[/email] mind to check?

Usually u will get email notification. But in case, i havent received the email. Wonder whats wrong today

Ya, dunno what wrong.