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 Luno Malaysia, Your experience, reviews, thoughts

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TheLegend27
post Jan 7 2021, 10:34 AM

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QUOTE(mrluno @ Jan 7 2021, 10:13 AM)
Hi all,

I'm just wondering how we can improve the copywriting for FPX, it seems that customers still don't understand that FPX is really instant deposits.

Any suggestions?

Would appreciate your insights smile.gif

Thanks!
*
last time u use 1 ewallet they not accept credit card. but their fpx allow to use credit card. any idea on this? deposit via fpx using credit card.

cucumber
post Jan 7 2021, 11:46 AM

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QUOTE(mrluno @ Jan 7 2021, 10:13 AM)
Hi all,

I'm just wondering how we can improve the copywriting for FPX, it seems that customers still don't understand that FPX is really instant deposits.

Any suggestions?

Would appreciate your insights smile.gif

Thanks!
*
Could just put in bracket.

FPX (instant)
Bank transfer (within 2 hours)

Something like that.
ziniowong
post Jan 7 2021, 03:14 PM

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any referral bonus or voucher deals for new sign ups?
boyboycute
post Jan 7 2021, 03:54 PM

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When i use the Luno Exchange to place a Limit Order, how long does the Limit order stay valid in the order book? Will my Limit Order expired after a month or two?
sonic_az
post Jan 7 2021, 07:08 PM

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From: Seri Kembangan, Selangor



I'm having trouble to verify my license. It keep rejecting cause of glare and blur... 😣😣😣
mickeysew814
post Jan 7 2021, 11:21 PM

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why i cant send my eth from remitano to luno. it pop up an error message: "Contract address is not allowed"

any idea?
Ethan Hunt
post Jan 7 2021, 11:41 PM

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Im sure this question has been ask before. But after scrolling dozen of pages im unable find the answer.

Any kind soul can help. May i what is the minimum withdrawal amount to our bank?

Eg: I some some BTC in Xapo wallet, but minimum withdrawal to my bank is USD500.
jack2
post Jan 7 2021, 11:47 PM

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QUOTE(Ethan Hunt @ Jan 7 2021, 11:41 PM)
Im sure this question has been ask before. But after scrolling dozen of pages im unable find the answer.

Any kind soul can help. May i what is the minimum withdrawal amount to our bank?

Eg: I some some BTC in Xapo wallet, but minimum withdrawal to my bank is USD500.
*
xapo is useless la..
Ethan Hunt
post Jan 8 2021, 12:26 AM

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QUOTE(jack2 @ Jan 7 2021, 11:47 PM)
xapo is useless la..
*
Bro, how to cashout my BTC in Xapo?

I used to join BTC in 2017 with RM67. Now it become 185usd.
TheLegend27
post Jan 8 2021, 09:18 AM

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luno malaysia become luno referral link thread. hmm.gif
mrluno
post Jan 8 2021, 10:55 AM

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QUOTE(boyboycute @ Jan 7 2021, 03:54 PM)
When i use the Luno Exchange to place a Limit Order, how long does the Limit order stay valid in the order book? Will my Limit Order expired after a month or two?
*
Hi boyboycute,

It's perpetual, meaning it will not change or expire UNTIL you yourself cancel it OR it gets filled/executed.

Thanks!
mrluno
post Jan 8 2021, 10:56 AM

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QUOTE(sonic_az @ Jan 7 2021, 07:08 PM)
I'm having trouble to verify my license. It keep rejecting cause of glare and blur... 😣😣😣
*
Hi sonic_az,

Please log a support ticket and we'll look into it.

You may do so here: https://www.luno.com/help/en/tickets/new

Thanks!
mrluno
post Jan 8 2021, 10:57 AM

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QUOTE(Ethan Hunt @ Jan 7 2021, 11:41 PM)
Im sure this question has been ask before. But after scrolling dozen of pages im unable find the answer.

Any kind soul can help. May i what is the minimum withdrawal amount to our bank?

Eg: I some some BTC in Xapo wallet, but minimum withdrawal to my bank is USD500.
*
Hi Ethan Hunt,

Are you asking on Luno or in Xapo?

If it's Luno the minimum is RM 1.

Do keep in mind you would need to SELL your crypto to Fiat/MYR before you're able to withdraw to your bank account.

Thanks!
Ethan Hunt
post Jan 8 2021, 11:07 AM

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QUOTE(mrluno @ Jan 8 2021, 10:57 AM)
Hi Ethan Hunt,

Are you asking on Luno or in Xapo?

If it's Luno the minimum is RM 1.

Do keep in mind you would need to SELL your crypto to Fiat/MYR before you're able to withdraw to your bank account.

Thanks!
*
Hi. Thanks admin.

I can transfer my crypto from Xapo wallet to Luno right?

This post has been edited by Ethan Hunt: Jan 8 2021, 11:08 AM
marcopolo's
post Jan 8 2021, 11:09 AM

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QUOTE(mrluno @ Jan 8 2021, 10:57 AM)
Hi Ethan Hunt,

Are you asking on Luno or in Xapo?

If it's Luno the minimum is RM 1.

Do keep in mind you would need to SELL your crypto to Fiat/MYR before you're able to withdraw to your bank account.

Thanks!
*
Hey Mr Luno, is the FPX deposit will instantly reflect on luno wallet after transaction is done? Pls clarify. TQQ
mrluno
post Jan 8 2021, 11:12 AM

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QUOTE(marcopolo's @ Jan 8 2021, 11:09 AM)
Hey Mr Luno, is the FPX deposit will instantly reflect on luno wallet after transaction is done? Pls clarify. TQQ
*
Hi marcopolo's,

Yes. Isn't it clear that it will do so? It's called "FPX Instant Deposits" for a reason shocking.gif shocking.gif shocking.gif

Please suggest to us how we can make it absolutely clear to customers that deposits via FPX Instant Deposits will reflect immediately?

Thanks.
mrluno
post Jan 8 2021, 11:13 AM

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QUOTE(Ethan Hunt @ Jan 8 2021, 11:07 AM)
Hi. Thanks admin.

I can transfer my crypto from Xapo wallet to Luno right?
*
Hi Ethan Hunt,

I don't see why not. Assuming Xapo has the feature to allow customers to transfer/withdraw crypto, should be a non-issue.

I'm not familiar with the wallet though. Best check with them.

Thanks!
marcopolo's
post Jan 8 2021, 11:18 AM

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QUOTE(mrluno @ Jan 8 2021, 11:12 AM)
Hi marcopolo's,

Yes. Isn't it clear that it will do so? It's called "FPX Instant Deposits" for a reason  shocking.gif  shocking.gif  shocking.gif

Please suggest to us how we can make it absolutely clear to customers that deposits via FPX Instant Deposits will reflect immediately?

Thanks.
*
Just to clarify, biggrin.gif
Would be great if you have a small windows stating it will reflect immediately after the transaction. tongue.gif

Btw, will luno exchange add some new altcoin in near future?
mrluno
post Jan 8 2021, 11:22 AM

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QUOTE(marcopolo's @ Jan 8 2021, 11:18 AM)
Just to clarify, biggrin.gif
Would be great if you have a small windows stating it will reflect immediately after the transaction. tongue.gif

Btw, will luno exchange add some new altcoin in near future?
*
Hi marcopolo's,

Thanks for the suggestion. Will note it down.

To answer your question, we are constantly reviewing new tokens/coins/cryptocurrencies to be added to our platform. In Malaysia the caveat is that any tokens/coins/cryptocurrencies that are on a regulated Digital Asset Exchange (like us) will need to be approved by the Securities Commission Malaysia.

So we're constantly in talks with them to add new tokens/coins/cryptocurrencies.

If you have any suggestions, please send them here: https://www.luno.com/help/en/tickets/new

Thanks!
sonic_az
post Jan 8 2021, 12:27 PM

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From: Seri Kembangan, Selangor



QUOTE(mrluno @ Jan 8 2021, 10:56 AM)
Hi sonic_az,

Please log a support ticket and we'll look into it.

You may do so here: https://www.luno.com/help/en/tickets/new

Thanks!
*
Ok, ty

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