Hi jack2,

I'll take note of this and discuss it with the engineering team.

If you could replicate it by doing a screen recording, please do so and send it to me. That would be mighty helpful for the engineering team.

Thanks!

A bit hard to know when it has such issue.

I always on buy and last trade was buy too. Just now I turned on the app and put buy order and realised the tab changed to sell.

Hence, I need to pay a lot attention to read the word of buy bitcoin or sell bitcoin wording.

In order to resolve this issue, change the interface with buy and sell button instead of tab.



This post has been edited by jack2: Mar 15 2020, 08:02 PM

I forgot to mention that I kena this problem many times Liao since 2017...

Like yesterday I wanna sell limit order at 27800 and turned out to be buy order and I bought expensive bitcoin

It like magic that I was on sell tab and when I filled up everything, I pressed then press, then became buy order

This post has been edited by jack2: Mar 15 2020, 08:05 PM

https://www.facebook.com/photo.php?fbid=271...&type=3&theater

saw this in FB. Someone luno acc kena hack 4btc.



This post has been edited by doraemonkiller: Mar 16 2020, 09:07 PM

Our official reply to the customer.

Hi Azlan,
We are sincerely sorry of the loss of your BTC. Luno places a high importance on the security of your funds and incorporates a stringent security procedure that prevents any potential risk of manipulation or thefts by internal staff.

Our security procedure is in line with industry standards. Additionally, Luno's internal systems are constantly monitored by our internal security team, whom are stringently audited by independent third-party security companies.

We assure all customers that Luno’s system was not compromised. We strongly advice everyone to disable cryptocurrency sends, unless used on a frequent basis; implement and regularly update strong passwords, and enable 2FA via Google Authenticator. (which is linked specifically to your mobile device).

Incidents like this can also occur when your email accounts are vulnerable, especially so with a common password that you use across many accounts. Hence, we at Luno also suggest that you 2FA all your accounts (emails, social media, financial services), doing whatever you can to secure your accounts.

We will work directly with the police (PDRM) to provide them with the necessary information regarding the investigation.

We thank all our customers for their concern. We will continue to do our best in reaching out to customers to educate them on the importance of protecting their account with the industry’s best practices; as well as constantly improve our security features for our customers to store their crypto.

If you have any questions or doubts, please feel free to reach out to Luno through me. Or log a support ticket here: https://www.luno.com/help/en/tickets/new

Please proceed to setup your 2FA via Google Authenticator here: https://www.luno.com/help/en/articles/1000203420

______________________________________________________________________________________________

Do let me know if you or anyone has any further questions please let me know.

Thanks!

told u long ago this luno ....

rm15 want to berkira, this 4BTC what more.

This post has been edited by !@#$%^: Mar 17 2020, 05:31 PM

User should have their own responsibility also. 2fa in all accounts.
Most importantly treat exchange like toilet. Go in, do your business and go out. Should not keep fund in your acc

that's y. 2fa should be compulsory. kan dah cakap

Idk why most of exchanges doesnt make it compulsory. Even big exchanges like bittrex and binance also doesnt make it compulsory for basic acc. must have some reasons behind it
Anyways it user should do their part to use 2fa themselve...

This post has been edited by shahrul09: Mar 17 2020, 06:44 PM

who knows, who sapu the coins .... without trace .... insider ....

I thought the withdrawal must be enabled by SMS or whatever...

only luno knows, and as written in the police report - luno says not their fault ... not that i'm surprised. RM15 also ki-ki-kat-kat what more 4BTC.

Hi guys,

new Luno user here.

Which 2FA app do you use?

Seems like Authy and Google Auth has a mixed bag of reviews.

Not sure which to use.

Thank you

I like authy, but as new user on luno please be vigilant regarding security and fees

Does anyone know how many % price spread Luno is using? Having hard times to figure out because i believe the price % spread luno showing also including conversion rate. But without knowing the numbers, it is hard for the user to do risk management. Also, it would be good if we can set stop loss and tp position at the same times like overseas platform

Just realised that I post to ColdDasher was removed, was it because I openly shared my referral link? Apologies admin, won't make the same mistake again!

I just opened my luno. saw notification saying my account is lock & tell me not to top up wallet. Seldom do any transaction except buy and sell btc (small amount- 50 or 100) on exchange. Why they lock my account? Open case and now waiting for them to reply

ho ho ho

Support rectify and unblock my account. Issue on their system. Now i'm back to trade

hopefully didn't affect much. within hours can make or lose thousands/millions due to their negligence.