QUOTE(jayson120 @ Feb 26 2018, 06:55 PM)
Yea, 2 years contract.
TMpoint Puchong, at Jalan Kenari 5
Great..
QUOTE(ahpek26 @ Feb 26 2018, 10:37 PM)
For anyone wondering how to get the new subscriber only price for unifi 30/50 Mbps I'll tell you, don't bother talking to the TMpoint desk employee because they will just say no. Instead, ask to
talk to a supervisor, manager or even higher (I don't know any).
Only these people with higher position can help you get the new subscriber price, period.
Most importantly, talk to them nicely. Yes it's very frustrating because they will not try to help you but if you communicate with them like a civilize human being then they will help you.
I'm facing the same situation but even worse, from VIP 20 to Advanced 50 (Thank you surprise, free upgrade) but paying RM249 (RM263 gst). The desk person just keep repeating the same crap over and over like a robot so I asked to speak with a supervisor or manager. Talked to a supervisor and managed to get it done. He told me that my case is not unique and its quite common and the supervisor wants to help but can't because that is not normal procedure.
Furthermore, he even told me to cancel my current account and register a new one which I told him no thanks because my line is perfect so why waste time installing a new one. He then agreed to alter my current account so no need to register a new one. Took about a week but he managed to do it.
So now I'm paying a lot less (more than RM80 discount, don't want to be too specific) from the current price. Apparently the perpetual discount (Promo Discount Perpetual) is only valid till 28/2/18. Not sure if there's going to be a new promo but he was rushing to get mine done to get the perpetual discount.
Perpetual discount means after 2 years (standard contract duration) the discount will still remain indefinitely, so the discounted price will remain forever.
tl;dr Want better price for your unifi? Talk to the supervisor or manager and do it nicely. They will help you but only if you talk to them in a polite and civilize manner.
Totally agree... no matter how we talk/beg, the front desk staff will say NO (one of the staff explained this instruction to say NO was given by HQ).
If we insist, then have to fill-up "borang aduan" and let their manager to evaluate it (normally no problem).
Of course, need to be a civilized person to talk/negotiate nicely, your request can get through easily.
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Next... this speedtest result for 30Mbps is consider good, am I correct?
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