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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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tomastan4134
post Nov 15 2017, 06:59 AM

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QUOTE(soonwai @ Nov 15 2017, 02:20 AM)
Don’t understand. My house old house obviously no fibre built-in, no extra charge also. But mine was installed 5 yrs ago.

RM300 you pay the installer or going in your next TM bill?
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my case is underground cabling. due to the fiber box is green colour type which needs cabling through underground. not those on the pole type.

i pay to installer.
tomastan4134
post Nov 15 2017, 07:00 AM

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QUOTE(soonwai @ Nov 15 2017, 02:20 AM)
Don’t understand. My house old house obviously no fibre built-in, no extra charge also. But mine was installed 5 yrs ago.

RM300 you pay the installer or going in your next TM bill?
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your house fiber cable is from pole TM box or Green TM box on ground.?
tomastan4134
post Nov 15 2017, 07:53 AM

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sorry off topic.

just wanna ask. i have 4 powerline adapters. recently i just installed unifi at home. main router at ground floor living room. i want to use powerline adapters to bring internet to 1st floor. i plug in powerline adapter 1 at router ground floor outlet.

i manage to get 1 powerline adapter working at 1st floor. BUT. the rest of the powerline adapters going to be placed at 1st floor ( for CCTV, PC) could not pair with the existing powerline home network.

I did rest all the powerline adapters. but cant get all to syn together.

Im on 3 phase power supply.

ground floor(1st phase)
1st floor (3rd phase)

Previously using streamyx. i do not have this issue. all 4 powerline adapters sync perfectly accross 3 phase power supply.

I donno where went wrong i cant manage to sync all adapters together. I only managed to sync 2 units. when i want to sync the 3rd and 4th unit. cannot.

Please help
tomastan4134
post Nov 15 2017, 08:34 AM

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QUOTE(soonwai @ Nov 15 2017, 08:26 AM)
First 10m is RM200. sad.gif
My apologies, I was presuming pole to house.
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nowadays. new house all using grounded green TM box.

on pole type TM box is for existing/old building. which they can go through underground anymore.
tomastan4134
post Nov 15 2017, 09:37 AM

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QUOTE(InSplre @ Nov 15 2017, 08:55 AM)
It still should be free. My other house also the DP is in greenbox at back alley. No additional charges.

https://www.youtube.com/watch?v=CdHCfNZ4QwA
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now they change policy already. coz they found out keep giving free. they loose alot of money.


so now they enforced it need to pay for laying cable from underground green box. if for pole type box is free.
tomastan4134
post Nov 15 2017, 11:23 AM

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QUOTE(soonwai @ Nov 15 2017, 09:57 AM)
I asked my cousin just now, also new house and underground conduit already built-in but with no fibre cable. TM charged him also but he only paid RM100 straight to the installer. Unofficially if you know what I mean. brows.gif  Your installer didn't offer you that? Did he give you a receipt? Cause normally official installation charges goes into your upcoming UniFi bill.
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nvm la.. rm300 still reasonable price la. at least they dont hantam you can already
tomastan4134
post Nov 15 2017, 04:06 PM

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QUOTE(patricktoh @ Nov 15 2017, 02:48 PM)
For me the Bonanza timing was simply just nice. Contract for 30mbps ended on 31-Oct-17. No penalty for termination. I was thinking of TIME 100mbps before spotted this promotion.

How it unfold....
New application was submitted on last Saturday via online agent.

Online agent sent runner to collect my thumb print and complete the registration on Monday morning.

TM installer came on Tuesday afternoon and activated the new UniFi 30mbps & HyppTV services. Got new full sets of equipment.

After that went to Tmn Desa TM Point to execute the termination of old service. Remember to return the BTU / VDSL modem to TM. The rest of equipment you could keep as spares.

Everything was done in pretty fast and decent manner.  Take note that not all TM Point could process service termination. Check at 100 before you go.
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nice one. which internet you use before bonanza promo?
tomastan4134
post Nov 15 2017, 04:06 PM

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QUOTE(patricktoh @ Nov 15 2017, 02:48 PM)
For me the Bonanza timing was simply just nice. Contract for 30mbps ended on 31-Oct-17. No penalty for termination. I was thinking of TIME 100mbps before spotted this promotion.

How it unfold....
New application was submitted on last Saturday via online agent.

Online agent sent runner to collect my thumb print and complete the registration on Monday morning.

TM installer came on Tuesday afternoon and activated the new UniFi 30mbps & HyppTV services. Got new full sets of equipment.

After that went to Tmn Desa TM Point to execute the termination of old service. Remember to return the BTU / VDSL modem to TM. The rest of equipment you could keep as spares.

Everything was done in pretty fast and decent manner.  Take note that not all TM Point could process service termination. Check at 100 before you go.
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nice one. which internet you use before bonanza promo?
tomastan4134
post Nov 15 2017, 05:36 PM

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QUOTE(ClarenceT @ Nov 15 2017, 01:08 PM)
Installation charge - pay directly to the installer (usually no GST) but monitored by TM. The charge will appear at your installation acceptance form (digital), not on TM's billings.
It is a one-time charge, so don't have to pay again in the future even you switch the ISP or change the Unifi package.
I don't mind to pay for works to hide the cables and covered inside ceiling. It is still worth as I will not see the cables for life.
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true. also not that expensive until like RM1~2k right?
tomastan4134
post Nov 16 2017, 03:44 PM

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QUOTE(chrischiang @ Nov 16 2017, 03:28 PM)
i think the Rm10/month upgrade is real.. i just received Tm sms..
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i just installed 30mbps bonanza package 2 days ago. can I use this promo to upgrade to 100mbps at RM 20?
tomastan4134
post Nov 16 2017, 03:56 PM

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QUOTE(enduser @ Nov 16 2017, 03:55 PM)
Can try..but i think its only for one step above i.e from 30 to 50.. might not strait to 100.
But who knows...try ur luck n share later
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okie.. i will try to ask live chat.
tomastan4134
post Nov 16 2017, 04:06 PM

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QUOTE(crixalisrox @ Nov 16 2017, 04:03 PM)
ask ask .

I did ask live chat and they replied no latest info regarding this plan and ask me to walk in TM point...

Let's see what's ur reply
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he said. this promo is for new customer only. saying that upgrade already closed for existing users.

so ya. i hantam him gao gao.

if new customer then how to speed upgrade. with add RM 10. LOL
tomastan4134
post Nov 16 2017, 04:27 PM

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QUOTE(hiha123 @ Nov 16 2017, 04:21 PM)
i duno what there marketing do a plan so like that...apa also new customer bangwall.gif  bangwall.gif
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marketing is one thing la.

the other problem is service advisor. also donno. all give different answers.


tomastan4134
post Nov 16 2017, 05:42 PM

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QUOTE(afza @ Nov 16 2017, 04:30 PM)
Are you sure its TM Marketing team that send those SMS? or from Agent?
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if its agent. they wont tell you go tm point and process the upgrade.

agent want commission.
tomastan4134
post Nov 16 2017, 06:06 PM

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QUOTE(arrsoo @ Nov 16 2017, 05:59 PM)
anyone knows which TM Point in KL still open till 8pm?  Feel like going after work leh
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normally all UTC TM point open till late
tomastan4134
post Nov 16 2017, 11:22 PM

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QUOTE(arrsoo @ Nov 16 2017, 10:41 PM)
just came back from TM Point Quill City Mall and did the RM10 upgrade...
my initial plan was 30Mbps/rm179 ==> 50Mbps(Thank You Surprise) ==> add RM10 to 100Mbps at 8pm just now, by 9.30pm, I already got the upgrade when i reached home.
24 months contract refreshed and existing equipment will hv 1 yr warranty from today.  hv to call them to change equipment if existing equipment not compatible. 
speedtest tested so far can only get 85Mbps on average for DL and 35Mbps for UL all on wifi mode
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wow that was fast,

i am on bonanza 30mbps package. not sure am i entitled for this RM10 upgrade our not.
tomastan4134
post Nov 17 2017, 09:55 AM

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anyone tried RM10 upgrade from bonanza package?
tomastan4134
post Nov 17 2017, 12:21 PM

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i just live chat them .. them gave me answer just for new installation. not for existing customer for speed upgrade
tomastan4134
post Nov 17 2017, 01:28 PM

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QUOTE(DeadmanX @ Nov 17 2017, 01:11 PM)
Need someone to help me on this upgrade.

Previously VIP 5, after the free upgrade, now 10mbps (Rm149) per month.

Received sms say RM10 to upgrade speed. Called 100, confirm say Rm159 > 30mbps

Problem is saw the bonanza
https://forum.lowyat.net/index.php?act=Atta...post&id=9292899
if like that Rm139 speed is 30mbps and STILL cheaper than my current Rm159 if I accepted the offer.
But, I asked the 100 operator, says the bonanza already ended but she sounds so unsure about the whole thing. Really doubt her understanding about this matter.

What should I do?
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bonanza package end at 31/12/2017

so all this tm people all donno what they doing? all dont really know what is goind on
tomastan4134
post Nov 18 2017, 09:01 AM

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anyone here successfully upgrade RM10 from originally bonanza package>?
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