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> Complaint Proton, Need help to escalate Proton Service

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hurricane21
post Jul 13 2017, 09:45 PM

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QUOTE(wcsaw87 @ Jul 13 2017, 08:11 PM)
At first i also wanna buy burukdua. Tapi kawan bapak jual potong kata potong dah improve byk from engine, sound proofing and safety. Manatau the one improve yes its real good...the one didnt improve tu la yg problem๐Ÿ˜‚๐Ÿ˜‚
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Safety wise I agree, not like burukdua crash and total loss & mostly driven by asshole
SUSMatrix
post Jul 14 2017, 05:28 AM

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QUOTE(THE CLASS OF 13 @ Jul 13 2017, 07:41 PM)
honda pun rattling doeee

ckd civic fc city ๐Ÿ˜‚
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But but...my city went to SC one time fixed liao rattling under the steering/dashboard...

whistling.gif

Maybe it's agenda Toyota fitnah Potong!!!
SUSMatrix
post Jul 14 2017, 05:47 AM

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QUOTE(zariel @ Jul 13 2017, 08:33 PM)
Once you take off the dashboard, your real problem begins. Applicable to almost any car any brand.

If it is not serious, just forget about it. Many times in my case, the sound just disappears by itself after 2-3 months.

If it can be rectified by yourself, just diy. This is better because you know what you have done to your car.

My 2011 persona had sounds at the back, after several months they disappeared. Now after 6 years, not a single sound can be heard, only normal wear and tear. Fuel consumption is ok, not great, just a little bit higher than honda city. But handling far better than other cars.
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Really?

Highest mileage achieved with my City=20km/l on pure highway. If mix 80/20, around 18km/l

rolleyes.gif

This post has been edited by Matrix: Jul 14 2017, 05:47 AM
SUSMatrix
post Jul 14 2017, 05:50 AM

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QUOTE(Eulm585 @ Jul 13 2017, 07:51 PM)
Sometimes i wonder how pipu can survive in the world. U think escalate to ceo then miraculous your car become benz quality? Even if escalate in the end you just need to skip queue when going to service center la.

U want a better solution? Work harder in life go make more money buy a realiable car then enjoy the better things in life rather than going ti the workshop every month
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Well, to be frank, more expensive cars doesn't neccessary means more reliable. VW, Pijot ...all Legendary Workshop addicts despite sky high price.

QUOTE(wcsaw87 @ Jul 13 2017, 08:11 PM)
At first i also wanna buy burukdua. Tapi kawan bapak jual potong kata potong dah improve byk from engine, sound proofing and safety. Manatau the one improve yes its real good...the one didnt improve tu la yg problem๐Ÿ˜‚๐Ÿ˜‚
*
To be fair, i would agree safety has improved a lot for potong. But the rest...engine? Dude. Same Campro. Same Punch gearbox. 10 years+??? Apa improved?

This post has been edited by Matrix: Jul 14 2017, 05:55 AM
THE CLASS OF 13
post Jul 14 2017, 08:49 AM

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QUOTE(Matrix @ Jul 14 2017, 05:28 AM)
But but...my city went to SC one time fixed liao rattling under the steering/dashboard...

whistling.gif

Maybe it's agenda Toyota fitnah Potong!!!
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there u goo, difference is the after sales lor

umw toyolta fitnah drb hicom lor!
Eulm585
post Jul 14 2017, 10:00 AM

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QUOTE(Matrix @ Jul 14 2017, 05:50 AM)
Well, to be frank, more expensive cars doesn't neccessary means more reliable. VW, Pijot ...all Legendary Workshop addicts despite sky high price.
To be fair, i would agree safety has improved a lot for potong. But the rest...engine? Dude. Same Campro. Same Punch gearbox. 10 years+??? Apa improved?
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Please read properly. I said a more reliable car.
Zoopdiidoo
post Jul 14 2017, 10:13 AM

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FB page? Phone regional Manager
amxpayne67
post Jul 14 2017, 10:16 AM

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i see...so it is a minor issue. understandable since it is a new car to you.

unker dont care oredi, as long as my persona did not break down unexpectedly.
SUSMatrix
post Jul 14 2017, 10:17 AM

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QUOTE(Zoopdiidoo @ Jul 14 2017, 10:13 AM)
FB page? Phone regional Manager
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You can also now complain here:

http://global.geely.com/

Ask Tongsan Taiko to fcuk Potong.

laugh.gif
DigitalMop
post Jul 14 2017, 10:18 AM

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what problem? i drive honda, merc, toyota, yamaha, kawasaki no problem also
leotorino
post Jul 14 2017, 10:29 AM

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QUOTE(Boy96 @ Jul 13 2017, 07:09 PM)
Can help me also ah, the suprima airbag system not working, airbag light is on, summore the seatbelt also stuck, very hard to pull, and when release, it doesn't automatically go back to its position, need to pull it manually..
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Apa la nasib bro..vw problem, proton problem..tapi still ada kereta lain kan.?
teikboon
post Jul 14 2017, 10:31 AM

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QUOTE(tokdukun @ Jul 13 2017, 06:21 PM)
U contact their Proton Edar CEO, Abdul Rashid Musa : 013 - 391 5899

Story a bit what car, what problem, where u sent? Try send to COE beside KESAS, their service generally good, I'm quite satisfied sending my cars here.
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yeah that place service quite good
kidmad
post Jul 14 2017, 10:34 AM

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QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
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dont buy HRV too. cause it rattles as well.. still have not send the car to service center to fix it.. I need to send it over during weekdays with an appointment.. sien...
danielcmugen
post Jul 14 2017, 11:26 AM

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QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
QUOTE(tokdukun @ Jul 13 2017, 06:49 PM)
My Iriz got dashboard creaking sound too, haven't sent to fix yet, but since machiem not critical, I've been procrastinating it  sweat.gif

Well, try talk the matter with the CEO, he seems nice, humble and hardworking guy. I happen to meet him when I service at COSE, never knew who he was until he gave the name card, wow CEO Proton Edar.
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I oso chose to tolerate the sound, rather than leave car 1-2 weeks and not certain whether will be fixed or not. The rattling on my unit improved after I pushed back in a rubber strip that was falling out. The gap between dash n windscreen.
destee88
post Jul 14 2017, 11:28 AM

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to TS .. rattle issue is common from iriz and new persona , there is not permanent fix on it cos this is the design problem , just leave it go ... or just sell it and take others car as long as not proton iriz or new persona if u concern the rattle issue
arza04
post Jul 14 2017, 02:51 PM

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Got both proton and perodua

First 50,000km
Exora bold = so many things complaint to sc and so many parts change with warranty. When i say many, means betul betul banyak tak tipu

Axia = lol. Go in sc just to service, never once complaint and claim warranty. It is flawless.
darkdkay
post Jul 14 2017, 02:53 PM

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QUOTE(arza04 @ Jul 14 2017, 02:51 PM)
Got both proton and perodua

First 50,000km
Exora bold = so many things complaint to sc and so many parts change with warranty. When i say many, means betul betul banyak tak tipu

Axia = lol. Go in sc just to service, never once complaint and claim warranty. It is flawless.
*
Whats so bad about exora? Thinking to buy...
destee88
post Jul 14 2017, 03:47 PM

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QUOTE(darkdkay @ Jul 14 2017, 02:53 PM)
Whats so bad about exora? Thinking to buy...
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pls dun buy ,, better buy ertiga instead .. less problem .. exora is not worth for any penny .. still old tech and price also expensive
SUSMatrix
post Jul 14 2017, 03:51 PM

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QUOTE(arza04 @ Jul 14 2017, 02:51 PM)
Got both proton and perodua

First 50,000km
Exora bold = so many things complaint to sc and so many parts change with warranty. When i say many, means betul betul banyak tak tipu

Axia = lol. Go in sc just to service, never once complaint and claim warranty. It is flawless.
*
But but...my Potong also no issue wor. Only got re-call which swapped the stuff which wasn't much problem in the first place...



But but...my Potong is a fake rebadged Potong....Deswei.

tongue.gif
TAN WENG
post Jul 14 2017, 03:54 PM

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QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
axia also same dashboard noise i also escalate until fed up as long car no break down then ok

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