I don't think you can lodge a complain for this.
The fee you pay is for appointing Pos Office as your agent to collect the parcel from custom.

Ditahan =/= Taxable

allessioz: sorry never heard of IBC before..cant help you there, if anyone enlighten you on that please let us know...

dhamon: this is what the kastam tables says about wall paper:
*like I say.. wish its user friendly... arghh*

wallpaper and similar wall coverings; window transparencies of paper.

with margins: unit KGM (1), 20% import, 10% sales tax, add (5% frm china, 20% frm pakistan)

of a width not exceeding 60 cm: same as above

other:KGM (1),  5% import , 10% sales tax, add (5% frm china, 5% frm pakistan)

dont forget by sea anything above RM250(+shipping) is taxable.. and by air RM500(+shipping) above

http://tariff.customs.gov.my/
there you go
it was linked in this tread earlier.. but its not easy to understand

i bought headphone and mousepad from taiwan

the seller post on friday, and i check the trace number..it just reach klia this morning 9am

dunno it will charge for tax anot....i hope tml can receive the package /.\

Call LCCT custom and give them your tracking number, 03-87872020

Should be. You can try to call anyway, I think they can check for you, if not you can ask for your local custom contact number.

Posting Date  Posting Time  Drop-off Point
8-Sep-2009  14:04  Kwai Fong Post Office

Date #  Location  Delivery Status
8-Sep-2009  Hong Kong  Item posted and is being processed.
8-Sep-2009  Hong Kong  Processed for departure.
8-Sep-2009  Hong Kong  The item left Hong Kong for its destination on 9-Sep-2009
9-Sep-2009  Malaysia  Arrived and is being processed.
9-Sep-2009  Malaysia  Pending customs inspection.

Bro, I guess you're just unlucky.
Is it big, the parcel? Bigger parcel tends to attract more attention.

why dont just self pick up/declared?

I seriously doubt that. 
Even with stated USD2000, also won't tahan? Their statement seems funny.

Sep 10
14:13  Posting/Collection   
SENDAIKOMEGAFUKURO
Miyagi prefecture
980-0813

Sep 11
4:28  Arrival at outward office of exchange   
TOKYO INTERNATIONAL Branch
Tokyo metropolis
138-8799

Sep 11
4:56  Dispatch from outward office of exchange   
TOKYO INTERNATIONAL Branch
Tokyo metropolis
138-8799

Sep 12
9:41  Arrival at inward office of exchange    KUALA LUMPUR  MALAYSIA

Sep 12
9:47  In Customs    KUALA LUMPUR  MALAYSIA
and now wat shud i do? waiting for custom letter via pos malaysia?

My parcel indicated it is rm1.5k in yen... the item mainly are digimon and small keroro figurine... anyway to estimate the taxable? thanks~

Hi all..
Just wanna ask something..
If I buy handphone accessories will it be tax?
The price will be more than rm1000..

And lastly, what does the EMS mean? Is it safe to use it?
What the best method to use for shipping when we want to buy something from China?

Because this is first time I buying from China.. 

I've got quite a lot of parcel which value is stated clearly and not more than RM500 still kena tahan.
Let's see how's your next parcel.

Is there any good tips to avoid Kastam tahan our items?
I want to buy something from oversea but afraid to do it because if kena tahan, sure a lot of money will be use..

lol means they dun like people from tanjong malim?

need advice..my EMS parcel was held by kastam

Item held by custom for inspection.
High - value goods

is that mean i need to pay tax?

Yes, will see them tomorrow. The total amount is less than RM500 (About RM200) but why they want to retain it and don't want to release it and require me to go since the items are mouse, keyboard, VGA cable only and all are with 1 quantity only.

It was held by custom yesterday but I only see the update now:

10-Nov-2009  10:41  Item held by custom for inspection.
High - value goods

Damn... USD57 is considered as high value? The supplier did attach the invoice la...

The poslaju asked me go there personally.... i thought they will release after inspect or I should go there?