Hotlink Tablet Plan Rip Off ! This Can Also Affect All Maxis / Hotlink Users.
I bought this Hotlink Tablet Plan to use as it suppose to, for internet data back up with Long Term Validity, 365 days to be exact. I have been on time to make the Top Up to make sure it does not Expire since this package is not available currently.
It was about 2 - 3 months after my Top Up that I left overseas for a long term assignment. When I came back in April 2017, to my surprise it was not working.
So I went to Maxis TTDI to get it solve but lo and behold, they informed me that my line had expired ! When I pleaded with them to check and they confirm it was expires due to no Top Up and refuse to do anything say that their system is ACCURATE. They asked me to show proof otherwise as they know this is a Prepaid Plan and there will be no statement. Luckily I took screen shots of the before and after successful Top Ups with the new Validity.. 2GB for 1 year validity.
When I provide the proof to them, the Maxis TTDI made a report since they were shock that I got proof of it and told me it would take about 3 – 5 days for a reply. I flew out for my long term assignment again and receive 2 SMS after the 5th day and nothing until I complaint again on Day 31 ! I have to insist on an e-mail response as I do not trust their “useless” system keeping a record of my complaint since their system can’t even keep my account alive !!! Ding dong for like 3 weeks before they actually sent me an e-mail.
To my surprise, they said my number has been given to someone else .. likely a VVIP, and most importantly, they cannot give me back the Hotlink Tablet Plan service.. basically saying, Maxis / Hotlink will not rectify their “wrongs“. They said they will give me whatever Hotlink plan that will be available when I come back ?! And now they want to force me on a 30 days validity compared to a 365 days validity ?!!
I am still waiting for a resolution. Either return my service with properly compensation or compensate me RM 300 to buy back your line that was stolen from me after I made payment !
Maxis TTDI : Sharma
e-mail from
Aravind Gunaseelan, Customer Relations @ customercare@maxis.com.my
Case Ref : C18980353
Maxis@listen is also not listening since the issue is not solve.
I just lost a plan, you might lose your cherish long term number !
Remember, Maxis / Hotlink Is Always right ! Let them proof me wrong.
Hotlink Tablet Plan Rip Off ! This Can Also Affec, Hotlink Tablet Plan Rip Off ! This Can