Hotlink Tablet Plan Rip Off ! This Can Also Affect All Maxis / Hotlink Users.

I bought this Hotlink Tablet Plan to use as it suppose to, for internet data back up with Long Term Validity, 365 days to be exact. I have been on time to make the Top Up to make sure it does not Expire since this package is not available currently.

It was about 2 - 3 months after my Top Up that I left overseas for a long term assignment. When I came back in April 2017, to my surprise it was not working.

So I went to Maxis TTDI to get it solve but lo and behold, they informed me that my line had expired ! When I pleaded with them to check and they confirm it was expires due to no Top Up and refuse to do anything say that their system is ACCURATE. They asked me to show proof otherwise as they know this is a Prepaid Plan and there will be no statement. Luckily I took screen shots of the before and after successful Top Ups with the new Validity.. 2GB for 1 year validity.

When I provide the proof to them, the Maxis TTDI made a report since they were shock that I got proof of it and told me it would take about 3 – 5 days for a reply. I flew out for my long term assignment again and receive 2 SMS after the 5th day and nothing until I complaint again on Day 31 ! I have to insist on an e-mail response as I do not trust their “useless” system keeping a record of my complaint since their system can’t even keep my account alive !!! Ding dong for like 3 weeks before they actually sent me an e-mail.

To my surprise, they said my number has been given to someone else .. likely a VVIP, and most importantly, they cannot give me back the Hotlink Tablet Plan service.. basically saying, Maxis / Hotlink will not rectify their “wrongs“. They said they will give me whatever Hotlink plan that will be available when I come back ?! And now they want to force me on a 30 days validity compared to a 365 days validity ?!!

I am still waiting for a resolution. Either return my service with properly compensation or compensate me RM 300 to buy back your line that was stolen from me after I made payment !

Maxis TTDI : Sharma

e-mail from
Aravind Gunaseelan, Customer Relations @ customercare@maxis.com.my

Case Ref : C18980353

Maxis@listen is also not listening since the issue is not solve.

I just lost a plan, you might lose your cherish long term number !

Remember, Maxis / Hotlink Is Always right ! Let them proof me wrong.

Sorry as I was away overseas.

It looks like Maxis is trying to get everyone to get off their Tablet Plan or any plans that they do not want to service anymore.

I knew there were some issues in the past with the RED app but I managed to get the Tablet Plan renewed for both my accounts.

But one of them was terminated.

This should not have occurred but as some youtuber mentioned before, most people still think Maxis is the best that is why they dominate and nearly all subscribers are lazy to change. This cause the telcos here to be dominant. I have a school mate that have been using Maxis and thinking Maxis is the best, paying RM 250 for limited calls and SMS due to the very old plan... No Data ... AHAHAHA.

I know nearly all the subscribers are paying more than what they can consume as I was one of them in the past. Now I only get plans that I know I can consume on average. Hope people will change services every 1-2 years so they telcos here can buck up.

Sometimes, Pay Per Use data is cheaper at the end.

My fight still goes one with Maxis / Hotlink as they are insisting I go to their branch to sort this out.. meaning they will issue me the latest Hotlink Plan and give me some small credit that will be consume in 2 months rather than a year !

This bullying by Maxis Has To Stop !!

I have been e-mailing them since I was overseas but there was no help.

I think they want to force their latest Hotlink Plan on me so please let me know if there is a body to complaint about this issue.

So can I report Maxis to ?

And government body I should contact or other parties ?

If no one ever complaint, then there will be no complaint on record.

I just wonder how many of us are affected since I do not think most people will complaint since this is Prepaid and got no proof of Top Ups.

Honestly .. this Maxis hired a bunch of monkeys !

When this fella Arvin Gunaseelan - Customer Relations keeps repeating himself over the standard procedures without listening to my problem, I requested to speak to his Manager to solve my problem as my patience have already worn thin talking to all their channels.

Arvin Gunaseelan behaviour was not of a manager and he never did tell me he was a manager when I ask him many times to pass me to his higher up.

When a Customer Relation Manager called me and introduced himself as Vind, I ask him if he is the manager of Arvin Gunaseelan and he said he was !

Today I found out it was the same person ?!! The lies that Maxis makes ! And no, I did not misunderstood. I repeated to get confirmation.

WTF is wrong with MAXIS !

For All The Hotlink Users !

Please Make Sure You Keep A Paper Trail Of Money Paid For Top Ups As The App Will Not Display Your Cell Number And Account Details In The Same ScreenShot ! My Transaction Was Capture By Maybank Online So Maxis Cannot Refute It !

When You Complaint, Make Sure You Copy And Paste What You Want To Send To Their Three Complaint Sources.

1) e-mail : customercare@maxis.com.my

2) Maxis Facebook.

3) Twitter Maxis@Listen.

4) Make Them Call You. Why should you pay to call them.

Continue to blast until you get a solution !

I have been consistently blasting for a month now and my solution is there ! Just Maxis is making their last attempt to make me wait for my check (I offer them to buy back my line and compensate me.) Their offer was crap so I offered them a solution with double the amount of their crap offer which was reasonable in my view.

Maxis know Malaysians are lazy and will not complaint long, so they will continue to wear you down and hopefully you give in.

If all Maxis customers that have problems continues to blast all these 3 sources, it will not look good for them and they will resolve your issue quickly.

You Pay Money For Service, Make Sure You Get The Service !

Don't Let Maxis Cheat You !

This post has been edited by extercy: Jul 25 2017, 03:58 PM

Just Be Cautious As You Might Be Next !

At Least With Some Proof, You Have The Chance For Maxis To Compensate You ! If Not, Most Likely You Get Burn !

No point for it now .. might as well you get TuneTalk and use PPU at 2cents / MB compared to Hotlink Tablet Plan RM45 for 2GB at 2.19cents / MB.

TuneTalk reduced their PPU from 3cents / MB to 2 cents / MB.

PPU is not a data plan .. it is Pay Per Use or Pay As You Use Data at 2 cents / MB.

Now with Validity 1 year at only RM 10 .. worth to get compared to Hotlink.

With TuneTalk, you get to use it for voice, sms and data. Tablet Plan is only for data... no SMS, voice calls, etc.

Good for you bro !
Hope more people that are affected by this to lodge a complaint.

You are right about that !

Report to MCMC.. if no one reports, then Maxis will do this again in the future. I don't know if Maxis is following some ISO standard.. if not can report to the ISO body also for failing to comply to standards.

I am on TuneTalk and it is pretty good since most of the time I am on WiFi, so no point for high GB data.

Whether it is Digi, Celcom or Maxis, it depends on location. Some location you don't have a choice as that provider have better coverage there. So change providers based on location, no point being loyal to just 1 telco provider as these main telco providers are not interested in customer service.
In Klang Valley, all the telco providers are the same.. all also have some dead spots here and there but generally ok.

With so many telco providers now, there are options but Malaysians mentality have to change since majority thinks Maxis is the best, hence the dominate and not being competitive.

Plain laziness also as I have heard some funny comments of Maxis users in Maxis centre .. hahaha.

But not to be a fool like the rest, I plan to revise my plan every 1 - 2 years.

There is so much data online, especially in forums, to make your own judgement on what is good for you since this is based on individual needs.

There was another chat regarding the Top Up since keeping extra credit does not benefit the user.

In order to do this, you can top up RM 30 + RM 10 + RM 5 to a total of RM 45 for 2GB for 365 days.

You are correct on this as I also obtained the Hotlink Tablet Plan just for data, but that was about 2 years ago. I was just suggesting current available options with roughly the same price for those that do not want to use or trust Maxis / Hotlink in not screwing up the users of Hotlink Tablet Plan. TuneTalk PPU data is very competitive.