Dear Rakuten Trade fans, Our sincere apologies as our member site is temporarily unavailable. We are currently looking into the issue and will resume services as soon as possible. If you require assistance to sell your position, please contact our customer service at 1-800-88-6001. Again we sincerely apologise for the inconvenience caused.

Dear Rakuten Trade fans, Our sincere apologies as our member site is temporarily unavailable. We are currently looking into the issue and will resume services as soon as possible. If you require assistance to sell your position, please contact our customer service at 1-800-88-6001. Again we sincerely apologise for the inconvenience caused.

12.30pm - on the dot. System maintenance.

Only happened when stock market is hot, such as this morning. And so many concurrent users logging in at the same time, and probably system cant take the load.

Or their cloud provider or cloud configuration cannot elastically expand resources as intended.

This post has been edited by muhammadb: Mar 12 2019, 12:36 PM

It was fine from 8am - 9am. It started to slow down after that and then intermittent access.
And even the app on ios/android - ispeed.my - has issue to login.

But I believe so, they have improved a lot since 2017 and 2018. To be fair to them - it is like AirAsia of stock trading.

This post has been edited by muhammadb: Mar 12 2019, 12:45 PM

Already after lunch but their service not up yet.
If they cant fix by 3 to 4pm better no need to fix for the whole trading day. No difference.

They just flip the login page. But login still delayed. 20 minutes to go before market re-open.

I can still see the interruption msg scrolling on the top.

Finally, 2.28pm - can login.

yup just tried, thanks.

Seems to be faster now and more stable.

Thank you RakutenTrade team - go lunch then.

Hi, how long to get the account activated? Is this better than cimb itrade?

My experience - less than 2 hours, if you have submitted all the documents.

Rakuten brokerage fees is cheap, comparable to m+ etc.
Go google imoney share-trading site to compare.

It all depends on what you want to do, direct cds, nominees, ipo or just plain trading.

How do we trade in Leap market?

Rakuten Help page says:
Who can trade on the LEAP Market?
Only Sophisticated Investors are allowed to trade on the LEAP Market.
Rakuten FAQs

Sophisticated Investors are defined as follow: -

Entities
- a company that is registered as a trust company under the Trust Companies Act 1949 which has assets exceeding RM10,000,000 under management; or
- a corporation that is a public company under the Malaysia Companies Act 2016 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets exceeding RM10,000,000 under management.
- a corporation with total net assets exceeding RM10,000,000 or equivalent in foreign currencies based on last audited accounts; or
- a partnership with total net assets exceeding RM10,000,000 or its equivalent in foreign currencies.

Individual
- an individual whose total net personal assets exceeds RM3,000,000 or equivalent in foreign currencies, excluding the value of the individual’s primary residence;
- an individual who has a gross annual income exceeding RM300,000 or equivalent in foreign currencies in the preceding twelve months; or
- an individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or equivalent in foreign currencies in the preceding twelve months.

This post has been edited by muhammadb: Mar 14 2019, 06:07 PM

no point to trade leap market..
u see requirement above u know

I see, I didn't know the requirements were that stringent. Thanks.

Within one hour or two, it got activated. I got surprised.

This is called Japenis efficiency

Nominees ma no surprise open fast hehe