Hi fense, we thank you for the feedback and we sincerely apologize for the unexpected technical difficulties in the beginning of the seminar.
To answer your concerns which you have highlighted in your post;
1) Door gift – Attendees with a Rakuten Trade account who checked-in at the event will receive 500 Rakuten Trade points.
2) Lunch – As mentioned in the agenda, refreshments is provided at 4:15 pm (full agenda can be found here https://www.eventbrite.com/e/rakuten-trade-...076824?aff=es2# and click on DETAILS)
3) Info – The first half of the seminar was aimed towards educating new and current customers on how to fully utilize the iSPEED.my application and stock screeners while the remaining half was for our research team to talk about the market outlook for 2018.

We hope that the above clarifies your concerns. We love to hear direct feedback from the community to better improve not only our products and services but also our on-ground events.
If you have any topics which you would like us to cover at our future events, do let us know. You can always drop us an email at customerservice@rakutentrade.my .

Thank you

Hi -TcT-, We had a higher than anticipated volume of visitors on our site/app today but it should be running smoother now. Kindly confirm and let us know if you still encounter any challenges. We apologize for the inconvenience.

Hi more2teayap, we had a higher than anticipated volume of visitors on our site/app today but it should be running smoother now. Please do check and inform us if you encounter further difficulties. In the future, if you ever experience trading/ system related issues, please do call us at 1-800-88-6001. We can always execute assisted trading for you. Again our apologies.

Hi watabakiu, in response to your original inquiry, yes you will need to open a new CDS account.

To our customers, we would like to apologize for the less than pleasant experience in the last couple of days due to intermittent technical difficulties and truly appreciate your support and understanding so far. Please do bear with us if you encounter any issues with our system. Kindly call 1-800-88-6001 or PM us so we can attend to your concerns personally. Again, we are sorry for the inconvenience.

Dear Rakuten Trade fans, Our sincere apologies as our member site is temporarily unavailable. We are currently looking into the issue and will resume services as soon as possible. If you require assistance to sell your position, please contact our customer service at 1-800-88-6001. Again we sincerely apologise for the inconvenience caused.

Dear Rakuten Trade fans, Our sincere apologies as our member site is temporarily unavailable. We are currently looking into the issue and will resume services as soon as possible. If you require assistance to sell your position, please contact our customer service at 1-800-88-6001. Again we sincerely apologise for the inconvenience caused.

Dear Rakuten Trade fans, Our sincere apologies as our member site is temporarily unavailable. We are currently looking into the issue and will resume services as soon as possible. If you require assistance to sell your position, please contact our customer service at 1-800-88-6001. Again we sincerely apologise for the inconvenience caused.

Dear Rakuten Trade fans, Our sincere apologies as our member site is temporarily unavailable. We are currently looking into the issue and will resume services as soon as possible. If you require assistance to sell your position, please contact our customer service at 1-800-88-6001. Again we sincerely apologise for the inconvenience caused.