Shortly after installing the Grab app (rider not driver), my account got banned for "gaming the system" after contacting support. Just to be clear, I did not do anything illegal/gaming/whatever. It happened before I used their service even once. There are no issues with the Uber app.

My guess it that the Android google account name on my phone does not match my real name and it raised a red flag but I have never faced a problem with other free or paid apps because of that before.

Has anyone faced the same issue before?

Did u call CS for reason?

Did your phone number is newly registered?
Previous owner of the number gaming the system and got the number banned?

my google account and facebook both not using real name. no issue.

I faced this problem more than a month ago, and when I contacted support by email then, I only got a 1 or 2 line response and never responded again to my replies. I called support again by telephone yesterday. No response yet.

I don't know if my number was blacklisted previously but the first response I got by Grab support was bad since they never gave reason why my account was banned, just said I gamed their system.

It looks like Grab is quite liberal with banning its users/drivers and does not have a proper appeals process. And it looks like they outsource their customer support to a poor company.

http://www.freemalaysiatoday.com/category/...spend-accounts/
https://www.reddit.com/r/singapore/comments...aying_ive_been/
https://www.allsingaporestuff.com/article/o...financial-limbo

Just head to Jaya One office if u want to get things sort out

Most probably u cancel too much trip and Grab decided to ban u

He is newly installed, first time user.

btw,yup. if want appeal need to visit to the jaya one office.

bad luck for you, have to waste time to do appeal

Grab don't entertain banned Grab drivers, i assume riders the same....but then again change to a new sim card is much easier than bringing 2 bottles of tiger to Jaya One

mine also kene banned.
maybe my sister cancel too many booking.
they ask to report or anything if wanna my account back.

Ppl already driving otw, then you cancel.
Really think petrol is free meh ?

Serves you right for being banned.

no problem at all le.

I'm not going to waste time going there unless its along my way and Uber works fine. But for taxi drivers, Grab looks like a risky company to do business with if my interactions with their support is anything to go by. They haven't replied to my call yet and or sent me any message saying that they are still working on it.

Try to contact them via twitter, they are much more responsive in there from what i've seen

They won't entertain you....that's for sure

facebook they will reply fast.

Not sure how they track. Probably by phone Imei number.
Sometimes i do phone reset and it works. But do take care if you login /logout multiple accounts on the same phone without doing system reset. That gets you banned.

For rider account that got banned, don't bother appealing. They don't give a shit about you. Go buy the umobile Rm3 simcard at giant/tesco and save all the trouble.

Could be you have a jailbroken phone, and some trojan on it decided to mess with the app and their servers.

wrong,i was banned b4 n appealed successfully n now im a platinum driver

meaning there is no perma ban for drivers?