Shortly after installing the Grab app (rider not driver), my account got banned for "gaming the system" after contacting support. Just to be clear, I did not do anything illegal/gaming/whatever. It happened before I used their service even once. There are no issues with the Uber app.

My guess it that the Android google account name on my phone does not match my real name and it raised a red flag but I have never faced a problem with other free or paid apps because of that before.

Has anyone faced the same issue before?