Mayb their system still binding with your old phone number.

Check with them. Boost to HG can only with same phone number reload.

ya rite...i quite sure is this problem...but hellogold just dun wanna listen...then just keep reply me wif the same msg about they will look into this problem...i chat wif them 5 times...5times same reply...😓

Our apologies for the delay and we thank you for your patience. Both the technical teams at Boost and HelloGold have been investigating this matter and are still in the midst of rectifying the situation. It is a very rare occurrence and unique technical case in which we are trying to solve in the best and fastest possible way. Rest assured, your HelloGold account remains intact and is not affected in any way.

To not dive too much into technical jargon, upon the diagnosis of the failed transaction during the payment process, Boost's servers faced issues to recognize the transaction and hence returns the error message that you see on your screen.

We seek your cooperation throughout this exercise and will be in touch with you personally to take you through the necessary steps to ensure your HelloGold experience and using Boost as your preferred payment method will not be affected in the future.

I am sure you know that this does not occur every single time as your account shows your Add Cash transactions were successful on certain days. I noticed that you have been Adding Cash into your HelloGold account but have not bought gold. Are you having problems buying gold? Do let me know and I would be able to assist you.

haha...please buy some gold...joshua already ask...why just reload and no buy gold?

finally got my first 1g gold from smartsaver

How much did you fund per month for this?

RM200 only


looking to fund more but i cannot cancel my smartsaver plan right now (due to need to maintain 6 month to void admin fees )

Looks like getting addicted?

Could always have a direct buy gold options.

This post has been edited by rojakwhacker: Aug 24 2019, 08:35 PM

yeah soon , try to get 15g before end of thsi year

Anyone experience the recovery of account due to change of mobile device? I’ve submitted the acc recovery process on Friday after I changed to new phone device to login, it mentioned need 1 working day to process the verification. Today receive the email said recovery approved. But, when I go to the app, it asked me to repeat the step again to recover the account.. so, why they email me n said it is approved but ended up I still can’t login..

Joshua_ambrose Take your time, any idea what's happening to this? I want to know too because i am going to change new mobile phone in future months too. Hope it won't affect my ability to login (after do verification - i dont know what needed to be done yet) to the new mobile phone to fund up my hello gold smart saver plan right.

Try to resubmit again, then can login after few hours.. now, want to login again, it shown the recovery page again.. dunno what’s wrong.. is it not compatible to latest phone model?

RM208 per gram now

Glad I started buying when the price was below rm170/g

Still holding?

Yup, hopefully the price will go higher

Good morning. Please DM me with your email address and let me have a look at what happened. When you perform a Recovery, it is advised to kill the HelloGold app from running at the background and restart your phone after you have received an email from us saying that your Recovery has been approved.

RM208 right now

slowly climbing up

Above RM 210 today!

Hi, did anyone face the face problem like me? I just topped up hellogold using boost, but the transaction didn't reflect into my hellogold account, and boost amount deducted.