QUOTE(harmonics3 @ May 7 2017, 02:39 PM)
My latest shopee transactions were done on 17-Apr and entitled to 6% online CB. My statement date is 4-May, you know from your latest statement?
Ya, want to know too.
I just called CS and received the following response%
It was not eligible for cashback, because for some (unknown) reason, Shopee charged it manually even though OTP was generated. All my April transactions were charged as online. She checked each transaction and said couldn't see what's the difference, as all identical description.
She said maybe one off, and we won't be able to know as it is the merchant who processes the transaction. She said normally OTP transactions have much much higher chance of being online, but even that is not guaranteed.
Anyway, if any of you have May Shopee transactions, could you please call CS just to check if it is online or manual? I will do some Shopee transactions tomorrow and will also update, but just wanted to check if this is a one off problem or if there's been a change in processing.
Going to ask some of my supps whether they did any Shopee transactions in May. Will report back here.