Hi everyone,

For those who have Astro on the go account please help me to check whether you can view any live channels or play any tv shows or movies from Astro on the go website..

For me its not playing any content, the icon just keep circling..


Thank you in advance

Root/jailbreak device kenot use

This post has been edited by t3n: Mar 25 2017, 01:04 PM

read properly.. its the website.. I am using PC to watch. I can watch fine on my Android phone but not on PC using Chrome or Firefox

Already install aotg extension on chrome?

done. on thursday and friday watch no problem.. only cannot watch since yesterday

I just watched on Chrome. Nothing problem.

satellite ploblem

So it's my browser problem..

Done reinstalling the extension but didnt work also.

I really hate Windows 10 now..

Firefox also cant install the plugin..

Using Edge cannot login to Astro on the go

having the same issue, stuck on loading screen but mine is on both PC browsers and phone app.

And even if i want to remove the device (which allows only 2) on astro settings and re-add, they only allow 1 switch-out per month. !!!!

can you guys mind share the installer for the chrome plug in?...i cannot download the plug in...the link cannot be clicked at all...tq

i can say that Astro On The Go is useless and most of time incompatible.
I can't run it at my Windows 10 OS, cannot run in MacOS
it only can work in iOS (iPhone and iPad).
No solution can be given by Astro!

Anybody experiencing access problem on Astro Go app lately? Something about georestriction.
Tried accessing astro go web portal and was greeted with the same error.

I'm on clean direct connection...no vpn or tunneling whatsoever. WHOIS IP result shows I'm in Malaysia.
Is this TM related problem? coz I've no problem accessing those with my umobile internet.
Unifi subscriber here.

I am working right now. access from my phone seems fine.

Let me try from Unifi once I am at home

And another thing I noticed...below is what was captured by Danasoft.com (from one of forummer 's siggy here)



Switched off my modem and router few times and even with different IP addresses obtained after, results still the same.
Waiting feedback on your side...

This post has been edited by mywife: Dec 16 2017, 11:57 AM

looks like really Astro On The Go is blocking you based on your IP.

Maybe you have some VPN software running?

My Astro on The Go is working fine

Thanks for your feedback yaa!
Yup the symptoms did look like I was behind some VPN but I wasn't.
I had been away from VPN for many years already...last use was during Celcom 1Malaysia broadband era (that so-called ghost simcard you remember haha)

If you perform IP lookup for that IP on the picture (147.158.101.121) on various IP tools websites, most of them would show Malaysia. The only website with different result is www.whois.com.au which showed New Zealand as the country of origin.

At first I thought it was that D-Link 850 that play funny, so I removed the router and setup PPPoE connection to the fiber modem directly from a laptop. Still...with the same problem...even after IP renewal several times.
Clock and location for all devices connected were checked with proper setting.

All these only start happening early December this month and only on my Unifi. Have no problem accessing through my umobile data connection
Actually I saw few users on Google Play Store complaining on Astro Go regarding this georestriction.
Not sure if TM's recent DNS infra upgrade has anything to do with this.

I think I will give it a month or so first to see if it goes away...else i'd have to try my luck calling them TM

This post has been edited by mywife: Dec 20 2017, 10:06 AM

Could be that TM acquires new IP range for the Unifi network and that new IP range is not recognized by Astro on The Go as local Malaysian IP.

I have the exact same problem. Also with IP starting 147. Contacted astro, waiting for a reply.

So damn annoying.

no problem so far

Could be. I don't know how the app acquires georestriction info but if it works just like you said astro can simply come up with an update to their apps

Good move bro!! Hope those out there plagued with this georestriction thingy to make a report to astro.

As for my case, I explained the issue yet they confidently told me not to run the app on VPN. I insisted I wasn't on any and I'm pretty sure of it...a week has elapsed...no reply since!

Same problem here also bro, very annoyed.

Astro Go is really worst service. It can only run on iOS and Android.
Can’t even run at my MacOS and windows at all.
Astro can’t even able to solve it.

Kudos to Astro, but the problem seems fixed as of today!

Still on 147 IP range but working now.

Easy.
If got problem call Astro to reset your account.
Because I kena previously.
Keep popping error playback.
Call Astro they said will reset account and suddenly works.

Yeah confirmed! I can see that on my side too. All apps and astrogo web portal are now accessible already haha.
Still on 147 here.

guys,
one question.
I downloaded latest AOTG app on my iphone 6 Plus and put it the login ID.
My iphone 6 plus is the second device share the login ID.
Open the apps only to realize that all the TV channels missing, only can watch the on demand movies.

But for my first device(redmi note 4) everything worked very well.

can somebody here can explain what happen?

windows 10 user... keep getting this error " Video Rendering is Failed" when i press play...

tried reinstalling plugins from AOTG website but problem persists.. anyone know a work around?

Does anybody know how to solve DRM engine error? I try to watch AOTG on my PC but the error keep popping out

yes i am facing this problem too.. cant watch ASTROON THE using google chrome and it comes out with DRM engine error too

I check with Astro they said they never seen this problem before. Have you checked with Astro?

i already called to astro, then they ask me to email them.. i already emailed them but their reply cant solve my problem yet

Watch Supersports just now. No problem on Astro Go

What did tell you to do?

can i watch astro on the go at overseas using VPN??

I've never tried that but theoretically should not be a problem. Don't you have DRM engine error problem?

Yes i have.. on browser.. i tried astro on the go on Android with vpn but the video keep loading loading loading..

Try to watch it on your laptop instead of Android device

Yes , u need vpn tat hv servers in MY . My fren use Astro on the go in SG with vpn connected to MY server .

any problem with android device?

i tried on laptop as well.. keep loading

I got this problem (DRM engine error) after updated Windows 10 to latest version 1803 yesterday. Tried reinstall Astro plugin and video driver still not working. No problem watching AOTG on android phone.

This post has been edited by patricktoh: May 15 2018, 11:15 PM

I'm using Window 7 (after I've installed a new hard disk and reinstall Window 7) and I have this DRM engine error. I was using Window 7 and it was ok

No problems for me. There were new updates for both Chrome and Firefox recently, have you updated? Check the 'About' tabs.

Thanks. Will check on Chrome updates tonight.

Speaking of Astro-on-the-go, can anyone actually tell me what the screen settings 1 to 7 really are. I mean some are obvious: 4:3 aspect, letterbox, widescreen... but some look the same as others, or I can't tell the difference.

clear your browser cache

i just update google chrome and same error of DRM ENGINE still occurs... it is very annoying.. i don have problem watching on android

I have the same problem too and Astro has no clue how to solve it

yes i wrote an email and call their service centre.. their solution doesnt work at all

There is one more thing you can try. Login to the Astro OTG site on your PC. Then click on the top right Person icon and try log out from all devices (this will log you out from your Android as well), and try relog again.

i tried this method too but it doesnt work

Updated Chrome, reinstalled plugin and helper, cleared cache but still not working on PC. This is frustrating...

Install android emulator MEMU play ( setting put disable root ) in pc then install astro on the go apk . I use tis method to watch becoz chrome browser cant resize the screen , it is either full screen or small size .



This post has been edited by chiafoo: May 17 2018, 12:20 AM


Attached thumbnail(s)

Install android emulator MEMU play ( setting put disable root ) in pc then install astro on the go apk . I use tis method to watch becoz chrome browser cant resize the screen , it is either full screen or small size .

TQ @chiafoo . It works!


This post has been edited by patricktoh: May 17 2018, 10:36 AM


Attached thumbnail(s)

Do you have any idea how to solve the DRM engine error?

Last time i having problem with the astro plugin in chrome (downloaded the plugin frm astro website but the installer wont installed ) . After few months i try again and it work ,
i not sure whether it work after updating chrome or installed meltdown security patches . Btw I am using win7 64bit .

what version of APK do u download? the apk i download it stuck at this screen.....

This post has been edited by davidman82: May 17 2018, 05:54 PM

Soli bro i am working , I check to9 . I think shd be the latest ver that can be find in any apk website . 1st time launch it will pop up browser (default or u can install any browser to it) ask u to login . Sometime the app will shw black screen when 1st launch , u need click on it thn the content will come out .

now i can login but it failed to load

all channels pusing pusing like this


Attached thumbnail(s)

In memu setting , diable root mode . Astro on the go apk cant run in rooted device , if rooted it will be like tat keep pusing

This post has been edited by chiafoo: May 17 2018, 06:23 PM

Can you elaborate on meltdown security patches?

i still cant run it after i set disabled root mode in the setting

Check ur Astro account device setting izit already login with 4 devices then check ur internet wan ip address , sked TM assign u new ip range which cant recognized by astro as MY ip range .

I think DRM engine error is related to DRM licensing , try update ur microsoft .net framework to ver 4.6.1 or above .
If after update .net still cant then u might try update the meltdown security patches , i think they add/update some DRM licensing for security purpose which might help to repair ur previous corrupted/missing DRM licensing .

This post has been edited by chiafoo: May 17 2018, 10:46 PM

I installed astro go on my iPad and Android phone, both are spinning when loading channel, both devices are not rooted it jb.. Anyone know why?

Btw, both devices can load awani and arena channel (only)..

Thank you.

Tried but DRM error still there. .Net version 4.7.2. Installed KB4100347: Intel microcode updates

Try go download ResetDRM tool , it is .exe file . If ur windows cant run it , rename the file extention to .zip and unzip it run the exe file inside the zip folder . It will reset the DRM

Hi all,
I did network reset and the DRM error gone.

1. Go to Network & Internet Settings (click the network icon in task bar)
2. Click Network Reset
3. Restart PC
4. After PC restarted put back you fixed IP settings if not using DHCP

Sorry I'm a layman in this. Appreciate if you can screen shot the procedure...by the way I'm using Window 7

Check this out. Look for Windows 7 section.

https://kb.wisc.edu/helpdesk/page.php?id=6653

Thanks buddy. It work!! Astro still has no clue how to solve it. I wonder how did you manage to find this solution.

If i just subs to world Cup package on astro go. Can I watch it on pc without having to subs astro account monthly and decoder?

Not possible if not mistaken when u want to subscribe to World Cup package it will ask you to call the Toll Free number

Glad it works for you too. I found this solution by coincidence while I was troubleshooting file sharing issues among 2 home PCs after upgraded to Windows 10 version 1803. Google search advised a network reset which it didn't fix the file sharing issue but I got my Astro back.

Side track on file sharing issue:
The PCs could see each other in Network explorer but can't drill in to access shared folders. This issues later got resolved by setting IPv4 as preferred network. FYI starting from 1803, Windows 10 set IPv6 as preferred network. Read this if you're interested https://support.microsoft.com/en-us/help/92...-advanced-users

I thought IPv4 is default as preferred network?

It was IPv4 before 1803 update. A simple way to check it is ping localhost in command prompt and see what it returns. 127.0.0.1 or a IPv6 address.

Watch World Cup for free at TV1
https://www.thestar.com.my/news/nation/2018...tches-for-free/

I enjoice

Hi sifus, why i cant login to astro on the go using chrome?



Attached thumbnail(s)

are you on Celcom network? I got this issue too, Then I switched to my other simcard just to login.

After successful login then I switched back to my Celcom network to watch Astro on The Go.

Yeah im using Celcom..

i purchased world cup pass for 120rm. I have win10 laptop and latest chrome. Downloaded the player extensions. Trying to watch qualify matches which was broadcasting but only audio in coming NO video. I am using unifi 50mbps LAN connection. what happened?

Hi

I have same issue , no streaming from chrome . only audio and there no video . please help.

TV1 streaming is better than astro,not sure why they are not fixing it.

Update everything.

Try Firefox as well.

I've been trying to solve this problem for the whole day. The solution is to use Firefox version 51.0
1. Download it here https://filehippo.com/download_firefox/72944/
2. Install it (please take note firefox will automatically update, and the version will be updated on your next restart, so make sure to go tools > options > advance and tick "never check for updates".
3. go to astrogo website it will prompt to download and install the plugin
4. walla, you can watch it in HD.

You are on non-supported browser. Please use Google Chrome instead for uninterrupted experience or older version of Firefox v51 (32-bit)


While chrome gives video render fail errors :@

Thanks for the instruction.

Have tried but no use , Firefox plugin is not responding and browser is hung. More over using the old version is huge risk for security concerns.

I am left out of all options now , technology is improved so much and yet unable to stream paid content .....:-(

Not working in chrome neither..

I had the same no video only audio problem on chrome.

I just let it play for a while and eventually the video stream will appear. It took like 2-3 minutes in my case.

If you get the failed to load video or something like that error, go to settings in your chrome browser and enable hardware decoding if it's somehow disabled.

Love you man! Thanks!

Hi , Thanks for response.

my hardware acceleration already enabled ;-(

I guess i have tried all options ...no use ... still dont understand why its so difficult to stream the video.

raised issue with astro go , it said they will respond within 48 hours .. not sure if i am going to receive any response at all..

add to it , I am able to steam all video sites without any issue but for astro go.. .... this is first time i am having these king of issues with video plau back. anybody there in astro go...?

I'm able to watch it, only problem is that it's not 1080p. It was better on stadium astro in the last world cup. Feel i'm being ripped off for this World Cup Pass.

Hi, are you able to get stable resolution? Mine the resolution is not constant. Keep changing from good quality to blurry. However, on the Astro Go app is fine.

same v my case
Using Win 10 chrome to watch world cup astro go.
frequently cant play, had to reset network n the quality always in 480p then sometimes will back to hd but jz for few minutes.
But when i use android app to watch via same network. everything run smoothly.

Anyone have any idea ?
P/S: tried all the solution posted in this topic still facing same problem

This post has been edited by cs17: Jun 18 2018, 10:51 AM