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> Astro on The Go not playing any content, sports channel, tv shows

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Charlize1103
post May 10 2018, 07:14 PM

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Does anybody know how to solve DRM engine error? I try to watch AOTG on my PC but the error keep popping out
Charlize1103
post May 13 2018, 02:59 AM

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QUOTE(davidman82 @ May 12 2018, 09:39 PM)
yes i am facing this problem too.. cant watch ASTROON THE using google chrome and it comes out with DRM engine error too
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I check with Astro they said they never seen this problem before. Have you checked with Astro?
Charlize1103
post May 14 2018, 01:08 AM

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QUOTE(davidman82 @ May 14 2018, 12:11 AM)
i already called to astro, then they ask me to email them.. i already emailed them but their reply cant solve my problem yet sad.gif
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What did tell you to do?
Charlize1103
post May 15 2018, 03:21 AM

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QUOTE(t3n @ May 14 2018, 12:31 PM)
can i watch astro on the go at overseas using VPN??
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I've never tried that but theoretically should not be a problem. Don't you have DRM engine error problem?
Charlize1103
post May 15 2018, 12:03 PM

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QUOTE(t3n @ May 15 2018, 10:57 AM)
Yes i have.. on browser.. i tried astro on the go on Android with vpn but the video keep loading loading loading..
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Try to watch it on your laptop instead of Android device
Charlize1103
post May 16 2018, 03:26 AM

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QUOTE(patricktoh @ May 15 2018, 11:10 PM)
I got this problem (DRM engine error) after updated Windows 10 to latest version 1803 yesterday.  Tried reinstall Astro plugin and video driver still not working. mad.gif  No problem watching AOTG on android phone.
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I'm using Window 7 (after I've installed a new hard disk and reinstall Window 7) and I have this DRM engine error. I was using Window 7 and it was ok

Charlize1103
post May 16 2018, 05:00 PM

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QUOTE(davidman82 @ May 16 2018, 04:16 PM)
i just update google chrome and same error of DRM ENGINE still occurs... it is very annoying.. i don have problem watching on android
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I have the same problem too and Astro has no clue how to solve it
Charlize1103
post May 17 2018, 05:14 PM

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QUOTE(chiafoo @ May 17 2018, 12:14 AM)
Install android emulator MEMU play ( setting put disable root ) in pc then install astro on the go apk . I use tis method to watch becoz chrome browser cant resize the screen  , it is either full screen or small size .
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Do you have any idea how to solve the DRM engine error?
Charlize1103
post May 17 2018, 08:35 PM

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QUOTE(chiafoo @ May 17 2018, 05:33 PM)
Last time i having problem with the astro plugin in chrome (downloaded the plugin frm astro website but the installer wont installed ) . After few months i try again and it work ,
i not sure whether it work after updating chrome or installed meltdown security patches . Btw I am using win7 64bit .
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Can you elaborate on meltdown security patches?
Charlize1103
post May 19 2018, 09:36 PM

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QUOTE(patricktoh @ May 19 2018, 03:53 PM)
Hi all,
I did network reset and the DRM error gone.  smile.gif

1. Go to Network & Internet Settings (click the network icon in task bar)
2. Click Network Reset
3. Restart PC
4. After PC restarted put back you fixed IP settings if not using DHCP
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Sorry I'm a layman in this. Appreciate if you can screen shot the procedure...by the way I'm using Window 7
Charlize1103
post May 21 2018, 01:54 AM

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QUOTE(patricktoh @ May 20 2018, 06:27 AM)
Check this out. Look for Windows 7 section.

https://kb.wisc.edu/helpdesk/page.php?id=6653
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Thanks buddy. It work!! Astro still has no clue how to solve it. I wonder how did you manage to find this solution.
Charlize1103
post May 21 2018, 11:00 PM

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QUOTE(patricktoh @ May 21 2018, 09:02 PM)
Glad it works for you too. I found this solution by coincidence while I was troubleshooting file sharing issues among 2 home PCs after upgraded to Windows 10 version 1803. Google search advised a network reset which it didn't fix the file sharing issue but I got my Astro back.  biggrin.gif

Side track on file sharing issue:
The PCs could see each other in Network explorer but can't drill in to access shared folders.  This issues later got resolved by setting IPv4 as preferred network.  FYI starting from 1803, Windows 10 set IPv6 as preferred network. Read this if you're interested https://support.microsoft.com/en-us/help/92...-advanced-users
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I thought IPv4 is default as preferred network?
Charlize1103
post May 30 2018, 04:52 PM

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QUOTE(pokie182 @ May 21 2018, 03:30 AM)
If i just subs to world Cup package on astro go. Can I watch it on pc without having to subs astro account monthly and decoder?
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Watch World Cup for free at TV1
https://www.thestar.com.my/news/nation/2018...tches-for-free/
Charlize1103
post Jun 28 2018, 02:13 AM

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Anybody has this issue? Lately when I click on any Astro channel (on PC Chrome) nothing happen. I tried clear cache, reboot...still nothing happen

This post has been edited by Charlize1103: Jun 28 2018, 02:28 AM
Charlize1103
post Jun 28 2018, 11:26 PM

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QUOTE(sharpman @ Jun 28 2018, 07:37 AM)
login astro go on the web, go to setting and clear/disconnect/logout all devices (i forgot the correct name, but you got the idea)
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I tried that but it's still the same nothing happen
Charlize1103
post Jul 4 2018, 04:15 AM

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QUOTE(iskandarsuhaimi @ Jul 3 2018, 07:33 PM)
I managed to fix this problem by Enabling Hardware Acceleration as @inyuret pointed out.

You guys can follow the instruction here.

https://www.lifewire.com/hardware-accelerat...-chrome-4125122

p/s You might want to get to the last resort (by enabling Override software rendering list)
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Fix which problem?
Charlize1103
post Jul 9 2018, 01:40 AM

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QUOTE(Charlize1103 @ Jun 28 2018, 02:13 AM)
Anybody has this issue? Lately when I click on any Astro channel (on PC Chrome) nothing happen. I tried clear cache, reboot...still nothing happen
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I found out that I have this problem only with Celcom Wireless Broadband. When I switch to Maxis, TM and UMobile I can watch Astro on the go with no problem through Chrome

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