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> Astro on The Go not playing any content, sports channel, tv shows

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TSsharpman
post Mar 25 2017, 08:54 AM, updated 7y ago

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Hi everyone,

For those who have Astro on the go account please help me to check whether you can view any live channels or play any tv shows or movies from Astro on the go website..

For me its not playing any content, the icon just keep circling..


Thank you in advance
TSsharpman
post Mar 25 2017, 06:16 PM

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QUOTE(ephunk @ Mar 25 2017, 09:07 AM)
Root/jailbreak device kenot use
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QUOTE(chokia @ Mar 25 2017, 09:08 AM)

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QUOTE(t3n @ Mar 25 2017, 01:03 PM)

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read properly.. its the website.. I am using PC to watch. I can watch fine on my Android phone but not on PC using Chrome or Firefox
TSsharpman
post Mar 26 2017, 09:54 AM

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QUOTE(ephunk @ Mar 25 2017, 08:11 PM)
Already install aotg extension on chrome?
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done. on thursday and friday watch no problem.. only cannot watch since yesterday
TSsharpman
post Mar 26 2017, 12:06 PM

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QUOTE(ephunk @ Mar 26 2017, 09:58 AM)
I just watched on Chrome. Nothing problem.
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So it's my browser problem..

Done reinstalling the extension but didnt work also.

I really hate Windows 10 now..

Firefox also cant install the plugin..

Using Edge cannot login to Astro on the go
TSsharpman
post Dec 16 2017, 04:16 AM

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QUOTE(mywife @ Dec 15 2017, 08:56 PM)
Anybody experiencing access problem on Astro Go app lately? Something about georestriction.
Tried accessing astro go web portal and was greeted with the same error.

I'm on clean direct connection...no vpn or tunneling whatsoever. WHOIS IP result shows I'm in Malaysia.
Is this TM related problem? coz I've no problem accessing those with my umobile internet.
Unifi subscriber here.
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I am working right now. access from my phone seems fine.

Let me try from Unifi once I am at home
TSsharpman
post Dec 20 2017, 12:34 AM

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QUOTE(mywife @ Dec 16 2017, 11:52 AM)
And another thing I noticed...below is what was captured by Danasoft.com (from one of forummer 's siggy here)

[attachmentid=9436237]

Switched off my modem and router few times and even with different IP addresses obtained after, results still the same.
Waiting feedback on your side...
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looks like really Astro On The Go is blocking you based on your IP.

Maybe you have some VPN software running?

My Astro on The Go is working fine
TSsharpman
post Dec 21 2017, 02:56 AM

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QUOTE(mywife @ Dec 20 2017, 09:46 AM)
Thanks for your feedback yaa!
Yup the symptoms did look like I was behind some VPN but I wasn't.
I had been away from VPN for many years already...last use was during Celcom 1Malaysia broadband era (that so-called ghost simcard you remember haha)

If you perform IP lookup for that IP on the picture (147.158.101.121) on various IP tools websites, most of them would show Malaysia. The only website with different result is www.whois.com.au which showed New Zealand as the country of origin.

At first I thought it was that D-Link 850 that play funny, so I removed the router and setup PPPoE connection to the fiber modem directly from a laptop. Still...with the same problem...even after IP renewal several times.
Clock and location for all devices connected were checked with proper setting.

All these only start happening early December this month and only on my Unifi. Have no problem accessing through my umobile data connection  rclxub.gif
Actually I saw few users on Google Play Store complaining on Astro Go regarding this georestriction.
Not sure if TM's recent DNS infra upgrade has anything to do with this.

I think I will give it a month or so first to see if it goes away...else i'd have to try my luck calling them TM  sweat.gif
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Could be that TM acquires new IP range for the Unifi network and that new IP range is not recognized by Astro on The Go as local Malaysian IP.


TSsharpman
post May 21 2018, 08:01 PM

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QUOTE(pokie182 @ May 21 2018, 03:30 AM)
If i just subs to world Cup package on astro go. Can I watch it on pc without having to subs astro account monthly and decoder?
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Not possible if not mistaken when u want to subscribe to World Cup package it will ask you to call the Toll Free number
TSsharpman
post Jun 11 2018, 04:54 AM

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QUOTE(SAB2811X @ Jun 9 2018, 08:41 AM)
Hi sifus, why i cant login to astro on the go using chrome?
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are you on Celcom network? I got this issue too, Then I switched to my other simcard just to login.

After successful login then I switched back to my Celcom network to watch Astro on The Go.
TSsharpman
post Jun 28 2018, 07:37 AM

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QUOTE(Charlize1103 @ Jun 28 2018, 02:13 AM)
Anybody has this issue? Lately when I click on any Astro channel (on PC Chrome) nothing happen. I tried clear cache, reboot...still nothing happen
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login astro go on the web, go to setting and clear/disconnect/logout all devices (i forgot the correct name, but you got the idea)
TSsharpman
post Jan 21 2019, 02:31 AM

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QUOTE(nickloon @ Jan 20 2019, 12:39 AM)
Try express Vpn but can't bypass it. Any free working Vpn introduce?
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you connected to Express VPN Malaysia server and it didnt work?

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