Hi everyone,

For those who have Astro on the go account please help me to check whether you can view any live channels or play any tv shows or movies from Astro on the go website..

For me its not playing any content, the icon just keep circling..


Thank you in advance

Root/jailbreak device kenot use

This post has been edited by t3n: Mar 25 2017, 01:04 PM

read properly.. its the website.. I am using PC to watch. I can watch fine on my Android phone but not on PC using Chrome or Firefox

Already install aotg extension on chrome?

done. on thursday and friday watch no problem.. only cannot watch since yesterday

I just watched on Chrome. Nothing problem.

satellite ploblem

So it's my browser problem..

Done reinstalling the extension but didnt work also.

I really hate Windows 10 now..

Firefox also cant install the plugin..

Using Edge cannot login to Astro on the go

having the same issue, stuck on loading screen but mine is on both PC browsers and phone app.

And even if i want to remove the device (which allows only 2) on astro settings and re-add, they only allow 1 switch-out per month. !!!!

can you guys mind share the installer for the chrome plug in?...i cannot download the plug in...the link cannot be clicked at all...tq

i can say that Astro On The Go is useless and most of time incompatible.
I can't run it at my Windows 10 OS, cannot run in MacOS
it only can work in iOS (iPhone and iPad).
No solution can be given by Astro!

Anybody experiencing access problem on Astro Go app lately? Something about georestriction.
Tried accessing astro go web portal and was greeted with the same error.

I'm on clean direct connection...no vpn or tunneling whatsoever. WHOIS IP result shows I'm in Malaysia.
Is this TM related problem? coz I've no problem accessing those with my umobile internet.
Unifi subscriber here.

I am working right now. access from my phone seems fine.

Let me try from Unifi once I am at home

And another thing I noticed...below is what was captured by Danasoft.com (from one of forummer 's siggy here)



Switched off my modem and router few times and even with different IP addresses obtained after, results still the same.
Waiting feedback on your side...

This post has been edited by mywife: Dec 16 2017, 11:57 AM

looks like really Astro On The Go is blocking you based on your IP.

Maybe you have some VPN software running?

My Astro on The Go is working fine

Thanks for your feedback yaa!
Yup the symptoms did look like I was behind some VPN but I wasn't.
I had been away from VPN for many years already...last use was during Celcom 1Malaysia broadband era (that so-called ghost simcard you remember haha)

If you perform IP lookup for that IP on the picture (147.158.101.121) on various IP tools websites, most of them would show Malaysia. The only website with different result is www.whois.com.au which showed New Zealand as the country of origin.

At first I thought it was that D-Link 850 that play funny, so I removed the router and setup PPPoE connection to the fiber modem directly from a laptop. Still...with the same problem...even after IP renewal several times.
Clock and location for all devices connected were checked with proper setting.

All these only start happening early December this month and only on my Unifi. Have no problem accessing through my umobile data connection
Actually I saw few users on Google Play Store complaining on Astro Go regarding this georestriction.
Not sure if TM's recent DNS infra upgrade has anything to do with this.

I think I will give it a month or so first to see if it goes away...else i'd have to try my luck calling them TM

This post has been edited by mywife: Dec 20 2017, 10:06 AM

Could be that TM acquires new IP range for the Unifi network and that new IP range is not recognized by Astro on The Go as local Malaysian IP.

I have the exact same problem. Also with IP starting 147. Contacted astro, waiting for a reply.

So damn annoying.