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 New Proton Persona VVT 2016 - Official Thread V2, Its New, Its Refined, Its Safe ⭐⭐⭐⭐⭐

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ekudz
post Mar 23 2017, 11:20 PM

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QUOTE(wh0cares @ Mar 23 2017, 11:14 PM)
how much you paid for 2nd service?
plan to do at 11k
*
free services bro .. proton promo .. but only for oil and oil filter + labour ..
2nd services need to do alignment and balancing .. proton charged me RM60 ..
quite expensive for front alignment only because only front disc brake but because proton then i do it .. if not straight i can bang them back hahaha!
wh0cares
post Mar 23 2017, 11:31 PM

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QUOTE(ekudz @ Mar 23 2017, 11:20 PM)
free services bro .. proton promo .. but only for oil and oil filter + labour ..
2nd services need to do alignment and balancing .. proton charged me RM60 ..
quite expensive for front alignment only because only front disc brake but because proton then i do it .. if not straight i can bang them back hahaha!
*
where to get the promo?

alignment balancing is optional?
ekudz
post Mar 23 2017, 11:34 PM

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QUOTE(wh0cares @ Mar 23 2017, 11:31 PM)
where to get the promo?

alignment balancing is optional?
*
2016 offer bro ..

yupe optional .. but minus the free service okla .. atleast alignment is original proton hahaha sweat.gif
dinpm
post Mar 23 2017, 11:48 PM

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Hey guys, I apologize for the delay been busy lately. Im ready to continue with my review on Proton Persona VVT Premium

Full Review:
» Click to show Spoiler - click again to hide... «


Summary and Verdict

To summarise, I am dividing the car's features into PROS and CONS as below:
» Click to show Spoiler - click again to hide... «


My Verdict:
When Proton introduced the new Proton Persona VVT, I feel that I can see Proton was desperately trying to change. And they manage to do it well to most aspects. Proton Persona is an all rounder balanced car for the price you are paying.

In my honest opinion a car is always a liability and depreciates in value, this is why I was not willing to spend an extra 17,000 for a low spec Vios. When I drive the car I want to be happy and enjoy all the features and the Proton Persona provides that to me.

It is certainly a value for the money but when you buy this car you will have to be ready to face some quality issues and tolerate the after sale experience.

(Refer to my next post for the After Sale Experience)
dinpm
post Mar 23 2017, 11:55 PM

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A new car's experience is not complete without the after sale experience. Get ready because here is where the "colorful" experience begins. I will divide my experience into several sections below:

1.0 Car Delivery
I got my car, happy to see it but SHOCKED to see a dead cockroach in the car! My dealer is Regal Motos Sdn. Bhd.

2.0 First Service Experience
Reading all the experiences of our forum buddies, I decided to send the car to COSE. Calling them, I was greeted by their friendly receptionist who assisted me to make a service appointment. They are super duper busy, that I had to book one week in advance just to make it! But they do send you SMS reminders..

Visiting COSE, I was happy to see that there is a dedicated parking bay for servicing vehicles (but limited), they provided water and even nasi lemak, there were WiFi and even ample of plug points available for use. There is even a vending machine where all drinks (hot and cold) are RM 0.50. You can also request for a free car wash.

I made the appointment at 8.15am, but I had to wait until 8.40 before my number was called. I found that to be abit weird because I already made an appointment but they treated me like a walk-in customer. Oh well...

2.1 Demoralized Service Advisors
I think after all the issues Proton Service Advisors faced, my one SA seems really demoralised. There was no smiles, no enthusiasm nor passion. But he did his job. I can't say that all service advisors are the same, I saw some are always smiling and patient but I was unlucky.

2.2 Issues Complained During First Service and Applied Solutions:
- The jerky feeling was resolved by doing CVT adaptation, the jerkiness is not absent but significantly reduced.
- Noise kit was installed on the dashboard, but the issue persists and then I only found two new vibrations later.
- Jerky USB playback was "treated" by upgrading the firmware, only to find new issues:
QUOTE
--> Screen stopped responding
--> Sound volume mysteriously increased to max 30 by itself!!

Solution: They did a factory reset


3.0 Frustrating Experience

1. To fix any vibration issues on the dashboard, it takes minimum 2 days. So okay I left my car there for two days expecting the issue to be resolved. But nope the issue is still present, and then now I have to leave the car for another 2 days for my next visit because the issue is still not solved!

2. The receptionist in Proton COSE only "sounds friendly". I asked to be connected to by service advisor but I only got disconnected, or they will say they will say they will ask my service advisor to call back but I waited for 2 days and nobody called back!

3. After my first service; my front left light, rear left car plate light, the rear tail light was not working. I only noticed it the next day, so I brought it again to the service centre only to be told that it may be a wiring issue and I "may" need to wait until the next day. So I returned with a grab car only to be told later in the evening (with a relief) that the issue was solved and it was just a burnt fuse. (Really tiring and frustrating)

4. My service advisor did not know what was the follow home light, even after I showed the instruction manual he didn't know what it was. I needed his help to enable it because mine was not enabled by default.

4.0 Proton Service vs Perodua Service

In my visit to Perodua Service, I don't get any nasi lemak but all their service advisors are friendly enthusiastic and professional. They even walk to my car and are very willing to hear to the issues, and after the issues are resolved they will even show and explain their solutions and check with you if the issues are resolved.

I really hope Proton improves in this area. I am taking action by writing a formal complaint to Proton via official channels.
anthraxxxx
post Mar 24 2017, 06:58 AM

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QUOTE(ekudz @ Mar 23 2017, 09:50 PM)
with 2.30/l .. i can get 80-100km per rm17 of fuel .. think thats around 7.2l/100km .. with 70 city/30 highway
cant compare to bezza because persona is a heavy car and 1.6 somemore .. it depends on stail of ur driving ..
i always target eco light be on (dont make a diff or not, just made me feel better hahaha) ..

as u can see on my signature im doing GRAB also with persona .. and most of my rides are inside either JAM or CITY .. calculation when doing GRAB ..
usually i filled up in this figures depending how long i want to drive ..
rm10 = around 35-50km inside city with 1-2 hours of driving non stop this including idle when waiting for passenger.
rm15 = around 50-60km inside city also with max 2-3 hours ..

all this are when doing GRAB .. (want to join GRAB PM me ok .. i give nice coaching hehehe)

If on highway .. i give 1 example .. from Damansara to Bukit Beruntung using PLUS .. exit thru Sg Buloh toll .. ive tested topup only rm10.
my fuel indicator that time showed around 90km driving and after fuel up it show around 130-140km. with RM10 and reach to destination .. the fuel indicator showed balance 115-120 .. total distance i record is 120km with rm10 starting with balance petrol inside my car .. then petrol warning flashes at 80km .. with that petrol warning i can push another 30-40km actually ..

In my observation, i think persona ecu will calculated the way of your driving .. thats why sometimes petrol warning will not be on the same number.
If on the highway .. petrol warning will start to flash when reach 80-90 sometimes, maybe it detects u on a long journey and dont want ur petrol finish before arriving to petrol station.

when in city or normal driving average is going to be 70-80km before it flashes .. this is what i observe lah ..

anyway it depends on the stail of driving ..
*
Wish I saw this post earlier so that I can sign up for Grab under you. Just registered one week ago pending for approval. Are you willing to coach me although I did not sign up under you? tongue.gif

destee88
post Mar 24 2017, 09:56 AM

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From: KLANG, MALAYSIA


QUOTE(dinpm @ Mar 23 2017, 11:48 PM)
Hey guys, I apologize for the delay been busy lately. Im ready to continue with my review on Proton Persona VVT Premium

Full Review:
» Click to show Spoiler - click again to hide... «


Summary and Verdict

To summarise, I am dividing the car's features into PROS and CONS as below:
» Click to show Spoiler - click again to hide... «


My Verdict:
When Proton introduced the new Proton Persona VVT, I feel that I can see Proton was desperately trying to change. And they manage to do it well to most aspects. Proton Persona is an all rounder balanced car for the price you are paying.

In my honest opinion a car is always a liability and depreciates in value, this is why I was not willing to spend an extra 17,000 for a low spec Vios. When I drive the car I want to be happy and enjoy all the features and the Proton Persona provides that to me.

It is certainly a value for the money but when you buy this car you will have to be ready to face some quality issues and tolerate the after sale experience.

(Refer to my next post for the After Sale Experience)
*
can u elaborate more about the quality issues ???
Boss262
post Mar 24 2017, 12:06 PM

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QUOTE(dinpm @ Mar 24 2017, 12:55 AM)
A new car's experience is not complete without the after sale experience. Get ready because here is where the "colorful" experience begins. I will divide my experience into several sections below:

1.0 Car Delivery
I got my car, happy to see it but SHOCKED to see a dead cockroach in the car! My dealer is Regal Motos Sdn. Bhd.

2.0 First Service Experience
Reading all the experiences of our forum buddies, I decided to send the car to COSE. Calling them, I was greeted by their friendly receptionist who assisted me to make a service appointment. They are super duper busy, that I had to book one week in advance just to make it! But they do send you SMS reminders..

Visiting COSE, I was happy to see that there is a dedicated parking bay for servicing vehicles (but limited), they provided water and even nasi lemak, there were WiFi and even ample of plug points available for use. There is even a vending machine where all drinks (hot and cold) are RM 0.50. You can also request for a free car wash.

I made the appointment at 8.15am, but I had to wait until 8.40 before my number was called. I found that to be abit weird because I already made an appointment but they treated me like a walk-in customer. Oh well...

2.1 Demoralized Service Advisors
I think after all the issues Proton Service Advisors faced, my one SA seems really demoralised. There was no smiles, no enthusiasm nor passion. But he did his job. I can't say that all service advisors are the same, I saw some are always smiling and patient but I was unlucky.

2.2 Issues Complained During First Service and Applied Solutions:
- The jerky feeling was resolved by doing CVT adaptation, the jerkiness is not absent but significantly reduced.
- Noise kit was installed on the dashboard, but the issue persists and then I only found two new vibrations later.
- Jerky USB playback was "treated" by upgrading the firmware, only to find new issues:
3.0 Frustrating Experience

1. To fix any vibration issues on the dashboard, it takes minimum 2 days. So okay I left my car there for two days expecting the issue to be resolved. But nope the issue is still present, and then now I have to leave the car for another 2 days for my next visit because the issue is still not solved!

2. The receptionist in Proton COSE only "sounds friendly". I asked to be connected to by service advisor but I only got disconnected, or they will say they will say they will ask my service advisor to call back but I waited for 2 days and nobody called back!

3. After my first service; my front left light, rear left car plate light, the rear tail light was not working. I only noticed it the next day, so I brought it again to the service centre only to be told that it may be a wiring issue and I "may" need to wait until the next day. So I returned with a grab car only to be told later in the evening (with a relief) that the issue was solved and it was just a burnt fuse. (Really tiring and frustrating)

4. My service advisor did not know what was the follow home light, even after I showed the instruction manual he didn't know what it was. I needed his help to enable it because mine was not enabled by default.

4.0 Proton Service vs Perodua Service

In my visit to Perodua Service, I don't get any nasi lemak but all their service advisors are friendly enthusiastic and professional. They even walk to my car and are very willing to hear to the issues, and after the issues are resolved they will even show and explain their solutions and check with you if the issues are resolved.

I really hope Proton improves in this area. I am taking action by writing a formal complaint to Proton via official channels.
*
Your review is honestly satisfying, I only visit the small SC, treated me well with smile and all but the problem is right now, big issue they won't entertain just that. Thats the major problem of proton having, their SC aren't cooperating well with the HQ. You can file a report if you want, HQ treat this matter seriously.
Boss262
post Mar 24 2017, 12:11 PM

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QUOTE(ekudz @ Mar 23 2017, 08:31 PM)
Hi ..

Yesterday sent my car for 2nd service at Mutiara SC .. using the FREE SERVICE from proton promotion (free oil and filter only) << this not mention before buy ..

Okay .. before i list things that i facing with my persona .. ive taken the car back but not tested yet ..

My mileage already hit 9k++ .. 1st 1k service late because SC fully booked and mileage exceed 1k almost 2k ..
this is some issue with my Persona ..

1) USB socket 12v faulty

2) USB port intermittent charging

3) power window front passenger side slow when want to roll up

4) rattling sound from backseat whenever there's passenger seating behind

5) door closing metal sound .. this issue been highlighted on 1st service .. ask them to change the rubber but dont know they change or not.

6) coolant reserved cap loose << this no sparepart .. so then KIV this 1st

7) rattling sound when low speed / climbing hill << usually i recognized this as a distributor loose sound .. usually need to adjust it and gets better but SC said the rattling is from the dashboard and the fixed it.

8) semput when up hill and low pickup << when 1st get this car no problem .. after reaching 5k only start having this.. but will try the CVT method 1st .. http://service.punchpowertrain.com/product...il1e/id/79.html

Previous issue .. SC Mutiara scratched my skirting and the promised will touch up but due to no time and i need to use the car until now not send for paint job .. they want to keep the car for 2 days for a little touch up scratch but ..

when i sent the car to SC i noticed something .. the petrol cover (metal) on the side got minor scratch .. at 1st i thought maybe my fault when i fuel petrol maybe i accidently scratch that part with nozzle .. but when look closely it is imposiible because the scratch is from inside .. when SC checked it is because the metal cover when open sometimes touches the body.. the said will re-adjust it and i complain again then how about this scratches .. the Mutiara SC Supervisor inform me when i want to sent the car for skirting touch up they will fix that also ..

Conclusion .. most of the issue is minor issue that can be solve max 1 hour but due to SC maybe lack of staff they cant and request for 1 day ..
This is my personal experienced with Proton Persona 2017 ..
*
Interested on becoming a grab driver, location?

dinpm
post Mar 24 2017, 03:14 PM

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QUOTE(destee88 @ Mar 24 2017, 09:56 AM)
can u elaborate more about the quality issues  ???
*
Sure gladly, here are all the QA issues I found with my Proton Persona.

1. Left rubber on roof was loose, they fixed this on the first service

2. Boot lamp was not working, they fixed it also on the first service

3. After the first service, the next day; front left light, left tailgate light, car plate number light stop working... I sent to the service centre the next day they fixed it (Refer to my frustrating experience here). The issue is with the fuse...

4. One week later, issue no.3 occurred again.

5. Three sources of vibrations coming from dashboard area, this is still not resolved.

6. The player is jerky in USB playback, bluetooth is not 100% stable (now it works fine for me).

7. CVT was jerky below 15km/h, they fixed it with CVT adaptation during first service

I plan to bring all these issues up again during my next visit. Issue no.5 takes minimum of 2 days to fix. Not easy for those who depends on their car heavily for transportation. All the above issues are QA issues, meaning that it is not present in ALL Proton Persona. On my cousin's Proton Persona none of the issues above were found except for no. 6.

On the other hand, one guy I met in the COSE service centre was extremely frustrated and angry to find 18 defects. He made a complaint directly to Proton Quality Assurance and I heard they are replacing his car completely.
Lez Pall
post Mar 24 2017, 03:43 PM

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QUOTE(dinpm @ Mar 24 2017, 03:14 PM)
Sure gladly, here are all the QA issues I found with my Proton Persona.

2. Boot lamp was not working, they fixed it also on the first service

3. After the first service, the next day; front left light, left tailgate light, car plate number light stop working... I sent to the service centre the next day they fixed it (Refer to my frustrating experience here). The issue is with the fuse...

4. One week later, issue no.3 occurred again.

On the other hand, one guy I  met in the COSE service centre was extremely frustrated and angry to find 18 defects. He made a complaint directly to Proton Quality Assurance and I heard they are replacing his car completely.
*
You're car sure got a lot of dead light fuse hahaha, but most of the issues are relatively minor. Not sure if the CVT jerkiness is a QA issue tho since it's a matter of adapting to it as well as being somewhat of the nature of clutch based CVT.

Regarding the guy who received the lemon car, I'm hoping those who receive very faulty vehicles in the future have some form of compensation. In fact, I think Malaysian law should have lemon law for these type of instances instead of the buyer having to simply live with the problem or sell the defective car.
pakku_azrie
post Mar 24 2017, 04:50 PM

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QUOTE(firegal @ Mar 21 2017, 02:52 PM)
No people install Armrest here??
*
belanja pic... look for iriz arm rest

Attached Image

Attached Image
ekudz
post Mar 24 2017, 04:51 PM

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From: Shah Alam - Damansara Perdana - Bukit Beruntung


QUOTE(Boss262 @ Mar 24 2017, 12:11 PM)
Interested on becoming a grab driver, location?
*
i located near damansara .. pm if interested hehe!
ekudz
post Mar 24 2017, 04:52 PM

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QUOTE(pakku_azrie @ Mar 24 2017, 04:50 PM)
belanja pic... look for iriz arm rest

Attached Image

Attached Image
*
need to wait for suitable arm rest .. because persona got 2 usb port .. if normal arm rest already out since last year
ekudz
post Mar 24 2017, 05:06 PM

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i want to add some more issue with proton after 2nd service ..
I went to SC just now after Friday prayers for several issue .. before arriving i want to become fasi customer to them but i manage control myself and talk to SC staff in a good manner hehehe!! ..


1) The distributor like sound still there even after i explained to them .. they said because of dashboard .. and fix it but the sound still there.

2) SCRATCHHHH AGAIN !!! This time on my dashboard panel near the aircond switch .. i asked them did they open up my dash they said YES because they wanted to replace my 12v socket .. i show them the scratch and ask either they can just touch up .. they said cant and they need to replace the whole panel .. so they advice me to setup another appointment ( yelah, i just sit on my arse everyday and money come to me.. no need to work meh)

3) ALIGNMENT !! when service i paid the rm60 to do balancing and alignment .. and when i tested this morning the steering need to be steer little bit to the right for the car going straight .. i firmly said that i want this done now because i need to use the car.. and the staff said OK .. after 10 minutes done .. exit the SC .. the road is uneven .. then enter highway .. what do u know .. still SENGET !!! penat already ..

4) After 2nd service the SERVICE MILEAGE indicator didnt reset .. still show mileage from 1st service .. ask them and they said need to wait for PERIODITIC INSPECTION notification comes out then can reset .. i know that i can calculate myself with semi sintectic oil just add up 7k mileage but what the use of the noti if i need to calculate myself? if SC staff aware that the noti not reset why didnt he put some sort of label or sticker like normal workshop do.. < i know this is minor thing but still .. i bought a new car now a secondhand car ..

5) This is nothing just want to highlight about them using customer car even for test purpose .. before i sent to SC .. i got 100km++ mileage before petrol finish .. but when i picked up .. guess what .. the bar is blinking and the mileage is 0000 ( ---- ) already ..

Dear Proton .. please improve ur after sales .. this is the same sh*t since 10-20 years back .. is it the laziness is inherited from old mechanic to new mechanic ..

Sorry if all my statement bother u guys but this is my personel opinion .. yeay i know if want a perfect car buy 100k cars but still the car not a 10k car and what use of the warranty and all their campaign if the service still s**ks .. if there's a PROTON rep here .. can PM me for details ..
oldgoat
post Mar 24 2017, 07:32 PM

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QUOTE(dinpm @ Mar 23 2017, 11:55 PM)
I really hope Proton improves in this area. I am taking action by writing a formal complaint to Proton via official channels.
*
Kindly forward your complaint to Encik Abdul Rashid Musa, the new CEO of Proton Edar Sdn Bhd which is involved in the distribution of Proton cars and providing sales and after sales services to customers.

I read somewhere that they will be concentrating on after sales services to customers ......

drsmallkid
post Mar 24 2017, 09:01 PM

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QUOTE(Shalin786 @ Mar 21 2017, 04:16 PM)
Hello.

I took the car to SC yesterday. As they wanted to do bleeding and bla bla bla. After 1 hour the guy came and told me probably the weirdest thing ever and he told me to take the car to either mutiara damansara or COSE.

and whats the weirdest problem???

When I put to Reverse  ® the brakes are holding the car for like 3 seconds before it releases and the car moves like what I mentioned before.

The weird thing is when you open the door on the driver side the brakes release immediately and the car moves (whenever you open the door)

If this is the system then it is probably the highest technology ever by proton 😂😂😂😂😂

Sent it to Mutiara this morning although I have read all bad things about them. They just called me and informed that they need more time as they have never seen any issues like this before. So I have to leave the car there.

When I can collect the car?
I don't know

Sigh
*
Shalin, how was your car?
My reversed gear got stucked again, apply gas and didn't respond car no move, I accelerate harder than suddenly the car jumped and ramped into the lori behind passing by!! RIP!!!!

Went to make a police report and sent to COSE this afternoon! They asked me to sent it back to them next Tuesday doh.gif with my damanged butt! Wanna sue them for selling faulty and dangerous car!! Where can I do that?! The customer care/service customer told me if they find no fault I will have to bare all the damange cost myself..... and they thought that I was an isolated/special case! bangwall.gif mad.gif vmad.gif ranting.gif

Bro, 28March Tuesday you free? Can you bring your car directly meet up with me in COSE 9am? I wanna prove them wrong!! Since your car happens more frequently and more obvious for the Gear D Jerking and Gear R lagging, high RPM rev and acceleration lag..... mine don't happen that often after 2000km+ (now at 4000k+) so I think even if I left my car they won't be able to find the problem! I wanna bring your case and cut their throat with it! ranting.gif

djhenry91
post Mar 24 2017, 09:04 PM

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QUOTE(drsmallkid @ Mar 24 2017, 09:01 PM)
Shalin, how was your car?
My reversed gear got stucked again, apply gas and didn't respond car no move, I accelerate harder than suddenly the car jumped and ramped into the lori behind passing by!! RIP!!!!

Went to make a police report and sent to COSE this afternoon! They asked me to sent it back to them next Tuesday doh.gif with my damanged butt! Wanna sue them for selling faulty and dangerous car!! Where can I do that?! The customer care/service customer told me if they find no fault I will have to bare all the damange cost myself..... and they thought that I was an isolated/special case! bangwall.gif  mad.gif  vmad.gif  ranting.gif

Bro, 28March Tuesday you  free? Can you bring your car directly meet up with me in COSE 9am? I wanna prove them wrong!! Since your car happens more frequently and more obvious for the Gear D Jerking and Gear R lagging, high RPM rev and acceleration lag..... mine don't happen that often after 2000km+ (now at 4000k+) so I think even if I left my car they won't be able to find the problem! I wanna bring your case and cut their throat with it! ranting.gif
*
this want really dangerous..can say is proton fault..u better email to CEO and report to kpdnkk
ekudz
post Mar 24 2017, 09:57 PM

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QUOTE(drsmallkid @ Mar 24 2017, 09:01 PM)
Shalin, how was your car?
My reversed gear got stucked again, apply gas and didn't respond car no move, I accelerate harder than suddenly the car jumped and ramped into the lori behind passing by!! RIP!!!!

Went to make a police report and sent to COSE this afternoon! They asked me to sent it back to them next Tuesday doh.gif with my damanged butt! Wanna sue them for selling faulty and dangerous car!! Where can I do that?! The customer care/service customer told me if they find no fault I will have to bare all the damange cost myself..... and they thought that I was an isolated/special case! bangwall.gif  mad.gif  vmad.gif  ranting.gif

Bro, 28March Tuesday you  free? Can you bring your car directly meet up with me in COSE 9am? I wanna prove them wrong!! Since your car happens more frequently and more obvious for the Gear D Jerking and Gear R lagging, high RPM rev and acceleration lag..... mine don't happen that often after 2000km+ (now at 4000k+) so I think even if I left my car they won't be able to find the problem! I wanna bring your case and cut their throat with it! ranting.gif
*
gear D jerking? i oso facing this 2-3 times .. i thought maybe the CVT didnt respond .. but till now no issue ..
drsmallkid
post Mar 24 2017, 10:21 PM

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QUOTE(djhenry91 @ Mar 24 2017, 10:04 PM)
this want really dangerous..can say is proton fault..u better email to CEO and report to kpdnkk
*
What's the CEO email? whistling.gif

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